Mac Forum / Applications / Outlook Express / March 2005

Hi,

A customer of mine says she sometimes gets a green question mark (instead of
the usual @ sign next to an AOL address that she frequently sends to. She
says it does not happen 100% of the time.

As far as I can tell, the person is not in her address book, and she
manually types the email address each time.

I looked in the OE help file, and found only this next to the section that
explains the various status icons:

"Microsoft Outlook Express will search for the correct address in your
default directory service the next time you connect"

This is an elderly novice who would not knowingly have set up a directory
service account. My two questions are: What causes this status icon to
appear, and is this a sign that she has a directory service account that
needs to be removed to avoid confusion?

Thanks,
W.