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Mac Forum / Applications / Outlook Express / January 2005outlook express
Help! My Outlook Express quit on me -- I am no longer able to receive or send e-mail on my Mac G-5. I purchaes the G-5 in August of 2003 and the outlook express has worked fine up until now. The arrows (in the bottom right hand corner) keep rotating like it is searching, but doesn't stop (hasn't found any? I have been able to go to my cable web site and collect (and send) my e-mail from there, but I do not find this as easy or as convenient as Outlook Express. Microsoft tells me they no longer have support services over the phone, so I don't know what to do. I am rather computer illiterate, so whoever helps me with whatever you have to offer, needs to give me very simple and basic instructions without a lot of computereze. Thanks. I will wait to see what happens. Allan Anderson aanderson123@comcast.net > Help! > My Outlook Express quit on me -- I am no longer able to receive or send [quoted text clipped - 14 lines] > Allan Anderson > aanderson123@comcast.net Does Outlook Express report any kind of error message when you try to send & receive mail? The most obvious place to start is the Tools menu; go there and click Accounts, and this will show the mail accounts that you have configured on your machine (if you double-click on these, you will see the account information that has been working fine up until now). Make a note of these settings and then use the New button in the Accounts window to recreate the account. Delete the old account configuration(s) and then try again. If in doubt, you should be able to confirm the correct settings with Comcast - I realise that Microsoft don't support Outlook Express per se, but your ISP should still be able to assist you. HTH, Ricky  SignatureIf you need to reply directly to me, just remove the capitalised letters from my faked e-mail address. Otherwise, please post back to the newsgroups. See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. |
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