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Mac Forum / Applications / Outlook Express / October 2004OE has lost track of my accounts
For no apparent reason OE suddenly lost track of my accounts. Now when I launch OE I get a virgin account with only a single email message and no addresses. When I try to switch identities all I get is Main Identity in the list. My correct identity folder is located at the following path: HD/Applications/ Earthlink/Microsoft Internet Applications/Outlook Express 5.0.2/Identities/ rbarline. The OE application file that is running is located in the Outlook Express 5.0.2 folder. Can anyone help me figure out why OE has lost track of my account and how I can restore it? I am using an iMac running OS9.1 Thanks! > For no apparent reason OE suddenly lost track of my accounts. Now when I > launch OE I get a virgin account with only a single email message and no [quoted text clipped - 7 lines] > Can anyone help me figure out why OE has lost track of my account and how > I can restore it? I am using an iMac running OS9.1 Thanks! Sounds like you need to move this Identities folder to the normal location which is Mac HD:Documents:Microsoft User Data:Identities: Ricky  SignatureAll requests for support should be sent to the newsgroups only. If you do need to reply directly to me, just remove the capitalised letters from my faked e-mail address. I suggest that you do not post to these newsgroups using your real e-mail address! See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. Thanks. That didn't work, but this did: I moved my identity folder from where it was to the following location: HD/Applications/Earthlink/Microsoft Internet Applications/Outlook Express 5.0.2/OE Users. Note that this version of OE came on an Earthlink-provided CDROM. Could it be that they have altered the path from the normal path? > Thanks. That didn't work, but this did: I moved my identity folder from > where it was to the following location: HD/Applications/Earthlink/Microsoft > Internet Applications/Outlook Express 5.0.2/OE Users. Note that this > version of OE came on an Earthlink-provided CDROM. Could it be that they > have altered the path from the normal path? The installation of OE does not alter the pathway in which the application will look for its mail. It's just that OE is able to read from more than one possible mail pathway. These are normally limited to... Mac HD:Documents:Microsoft User Data:Identities: Mac HD:[path to OE application folder]:Identities: However, for legacy purposes, it is possible to read mail from a folder in the same pathway above labelled OE User(s) (this is the folder label used by OE 4.x). I can see why this seems a little confusing (I didn't design it!) but at least you have got your data back. Ricky SignatureAll requests for support should be sent to the newsgroups only. If you do need to reply directly to me, just remove the capitalised letters from my faked e-mail address. I suggest that you do not post to these newsgroups using your real e-mail address! See Q048 on http://machelp.webhop.net/ for more details on protecting yourself from newsgroup spam. |
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