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Mac Forum / Applications / Other MS Products / December 2007Trouble with Multiple installations
I installed Office 2004 for MAC on an old computer, and used one of my licenses. I then inadvertently installed another copy on the same computer using the second license. Now I have a new computer and installed the suite on it, using the second license key again, thinking that it was superflous after reading the MS rules. How, these two are connected, and I am getting the message stating that the program is already in use. So, two questions: 1. If possible, how do I uninstall the second version from the original computer? 2. How do I install the program on the second, so that, while networked, both computers are allowed to use the program? Thanks in advance, John Carson > I installed Office 2004 for MAC on an old computer, and used one of my > licenses. I then inadvertently installed another copy on the same computer [quoted text clipped - 12 lines] > 2. How do I install the program on the second, so that, while networked, > both computers are allowed to use the program? Hi John! If you have Office 2004 Student & Teacher then you should have three license keys. If you have Office 2004 Standard or Professional then you have one license key. According to the EULA, you can install each license key on one desktop and one laptop computer (not two desktops nor two laptops) at the same time. So long as your keys are installed on the allowed number of computers, you're allowed to reinstall multiple times on any computer. The easiest way to correct wrongly installed licenses is to run the Remove Office tool found in /Applications/Microsoft Office 2004/Additional Tools/Remove Office folder. You don't need to uninstall. Press the Option key at the first dialog window and the button changes to read "Remove License Info Only." The next time you launch Office you'll be asked to enter your license key again. Hope this helps!  Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> It answered it 100%. Thanks for your help. John > Hennapanda wITrote: > > I installed Office 2004 for MAC on an old computer, and used one of my [quoted text clipped - 35 lines] > > Hope this helps! Bill, I closed this out too soon. Word, Excel, & Powerpoint open fine, but with an error message saying that there was "an unexpected error opening the Microsoft Framework Library." When I try to open Entourage, it give me the message "This identity cannot be opened with this version of Entourage". Maybe the best thing to do is to totally erase the entire program and settings from the second computer, and start anew? Your (or other's) suggestions would be appreciated. John > It answered it 100%. Thanks for your help. > [quoted text clipped - 39 lines] > > > > Hope this helps! Having reinstalled Office you're back to version 11.0, so you now need to re-apply the updates to get you back to at least the same build they were at before reinstalling. Start with 11.3.5 & go from there in sequence. SignatureHTH |:>) Bob Jones [MVP] Office:Mac > Bill, I closed this out too soon. Word, Excel, & Powerpoint open fine, > but [quoted text clipped - 64 lines] >> > >> > Hope this helps! Thanks Bill & Bob. I reinstalled, the updated, and so far, it is working fine. Appreciate the help, John > Having reinstalled Office you're back to version 11.0, so you now need to > re-apply the updates to get you back to at least the same build they were at [quoted text clipped - 67 lines] > >> > > >> > Hope this helps! |
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