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Mac Forum / Applications / Other MS Products / December 2006Unable to Sign On to Messenger While Connected to VPN
I'm having a spot of trouble with my MSN Messenger for Mac (6.0.1). The problem: Once the VPN connection is made, Messager disconnects (expected behavior) then tries to sign in. However, it fails to sign in; after a few minutes of a spin-cursor (NOT the beach-ball) over the "signing-in" message, Messenger silently fails, returning to the panel that has the sign-in button. Any attempt to sign in, even after quitting and restarting Messager produces the same effect. Now this didn't used to happen. Up until a couple of weeks ago, I was able to get signed in under VPN. However, a couple of weeks ago, I was forced to change my Active Directory password which meant changing a lot of passwords in my keychain (VPN, Exchange Server, WiFi LEAP, etc, etc, etc.) and it was after that point that things failed. I've tried deleting Messenger's keychain entry, as well as all the property lists and cache files. (I also tried the tcpdump capture, but that doesn't seem to work quite right through the VPN.) So any clues, and any reason why it would fail silently? Thanks, --Gregory > I'm having a spot of trouble with my MSN Messenger for Mac (6.0.1). > The problem: Once the VPN connection is made, Messager disconnects [quoted text clipped - 13 lines] > property lists and cache files. (I also tried the tcpdump capture, but > that doesn't seem to work quite right through the VPN.) Hi Gregory! I'm going to assume you're trying to access Windows Live and not an internal company Live Communications Server. Is your Active Directory password needed to allow you to access the Internet through a proxy server? By any chance to do you have this proxy server password stored? Check in Apple menu --> System Preferences... --> Network --> <your network connection> --> Proxies. Also, have you verified with your network administrator that he hasn't blocked outgoing ports for Messenger? Have a look at the Messenger Deployment guide for port information <http://download.microsoft.com/download/E/5/2/E52AF06A-B129-4999-BBB6-ECB 9CC72998A/MessengerDeploymentGuide.pdf>. Hope this helps! bill  SignatureWilliam M. Smith (Microsoft Interop MVP - Mac/Windows) > > I'm having a spot of trouble with my MSN Messenger for Mac (6.0.1). > > The problem: Once the VPN connection is made, Messager disconnects [quoted text clipped - 34 lines] > William M. Smith > (Microsoft Interop MVP - Mac/Windows) Correct -- using the Live system, not an internal one. No proxies, ports are open. I'm now also getting this behavior here at the office w/out the VPN but through Wireless -- spin then silently fail. (Jabber and AIM via iChat don't seem to be affected, if that helps) --Gregory > > > I'm having a spot of trouble with my MSN Messenger for Mac (6.0.1). > > > The problem: Once the VPN connection is made, Messager disconnects [quoted text clipped - 45 lines] > > --Gregory Well, now its not working on my corporate wireless network as well. Same silent failure. So enough of this -- is there a Microsoft instant message system client that isn't made by Microsoft, for the Macintosh? Thanks, --Gregory > Well, now its not working on my corporate wireless network as well. > Same silent failure. Hi Gregory! Have you verified with your network administrator that he hasn't blocked access to the Internet? You mention other chat clients work but they use different ports. Blocking IM ports isn't unusual in a corporate environment. I doubt that the Messenger client is the problem in this case. bill SignatureWilliam M. Smith (Microsoft Interop MVP - Mac/Windows) > > Well, now its not working on my corporate wireless network as well. > > Same silent failure. [quoted text clipped - 11 lines] > William M. Smith > (Microsoft Interop MVP - Mac/Windows) Hi bill, Ports are not being blocked. Things work periodically -- the day before I was not able to log in, yesterday I was, today I'm not. Irrespective of port blockage, DNS failure, server failure, whatever, I'd expect some kind of diagnostic, not silent failure, not just simply re-cycling to the main login window. --Gregory Well, I just installed Adium, fired it up under the VPN and Et Viola!, connection to MSN is made, no problems. So yeah, I'm going to have to say its the client. Thanks again for your help, --Gregory > > > Well, now its not working on my corporate wireless network as well. > > > Same silent failure. [quoted text clipped - 22 lines] > > --Gregory |
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