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Mac Forum / Applications / Other MS Products / November 2006I have an answer to this problem if you cant see your contact as all showing off line.
I go so pissed off at Mircosoft not replying to my emails or support messages that I have taken matters into my own hands.. They are refusing to help.. or dragging their feet there is clearly a bug in the software or our profiles.. the only answer is to make a new profile to use msn new email or use crapy http://webmessenger.msn.com/ This is web messenger and works just fine... Sorry microsoft has more important things that apple users... I sympathise, but it seems Apple have more important things than Apple users these days too. Five or six complaint emails about things like build quality and Pages, and nothing back. Seems like Apple are turning in to Microsoft, sheesh, and i've only been a customer for twelve years... Sorry I can't help and this is just another whinge! > I go so pissed off at Mircosoft not replying to my emails or support > messages that I have taken matters into my own hands.. [quoted text clipped - 6 lines] > > Sorry microsoft has more important things that apple users... While Microsoft would like you to use their products not all problems are simple to diagnose and fix. Many people may report a problem with the exact same symptom "I can't log in..." but may all have something different causing the problem. Some people may have computer, router or ISP problems that are out of Microsoft's control and others may have problems with their accounts. Troubleshooting problems based on people's descriptions is often like shooting in the dark. You've found that the web enabled version of Messenger works for you and hopefully you'll soon be able to use Mac Messenger again. But keep in mind what you're paying to be able to use the software and service. An alternative to the software would be to use another Messenger client such as Fire from <http://fire.sourceforge.net/> or Adium from <http://www.adiumx.com/>. bill  SignatureWilliam M. Smith (Microsoft Interop MVP - Mac/Windows) On 11/25/06 4:15 PM, in article mecklists-66A94A.15155325112006@msnews.microsoft.com, "William Smith" <mecklists@REM0VETH1S.comcast.net> wrote: >> I go so pissed off at Mircosoft not replying to my emails or support >> messages that I have taken matters into my own hands.. [quoted text clipped - 24 lines] > > bill To All who are seeing contacts offline, we are listening. I have been investigating this issue for the last few weeks, but have also been extremely sick and it is taking some time. Understandably, this is an issue for those that are seeing the problem, as it is interfering with you all using our product. The number of customers who are reporting this overall is relatively small. We are working with the server teams to try and isolate this issue as well. Please send me an email to harrissrebecca@hotmail.com if you haven't already done so with your userid so I can add that to our list of users having this issue. I may need to contact you further to get some logs as well. Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. > Please send me an email to harrissrebecca@hotmail.com if you haven't already > done so with your userid so I can add that to our list of users having this > issue. I may need to contact you further to get some logs as well. I'll forward that in the French newsgroup, Corentin Signature--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire If you are listening why is it when you email hotmail support they you have to send five email before they realise there is a problem and then they want a list of everything under the sun.. And there is a hint of they dont know whats wrong and how to sort it out. On Nov 27, 2:25 pm, "Rebecca Harriss [MSFT]" <rharr...@online.microsoft.com> wrote: > On 11/25/06 4:15 PM, in article > mecklists-66A94A.15155325112...@msnews.microsoft.com, "William Smith" [quoted text clipped - 50 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. On 11/27/06 4:11 PM, in article 1164661901.454480.41040@j44g2000cwa.googlegroups.com, > If you are listening why is it when you email hotmail support they you > have to send five email before they realise there is a problem and then [quoted text clipped - 57 lines] >> >> This posting is provided ³AS IS² with no warranties, and confers no rights. FYI- I am in the product group. I am an SDET who works on the actual Microsoft Messenger for Mac product, rather than in PSS, or hotmail support. I have the hotmail address for working with customers directly. If you are referring to me asking questions, it is to try and get to the bottom of this. If you are referring to someone else, I can't answer that, as I am not sure who that would be. I am trying to help out as best I can, but my primary job is to work on the product, not PSS. I do a lot of this in my own spare time. This is an open forum for anyone who wants to be involved. Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. > If you are listening why is it when you email hotmail support they you > have to send five email before they realise there is a problem and then > they want a list of everything under the sun.. And there is a hint of > they dont know whats wrong and how to sort it out. MS tech support has nothing to do with newsgroups..... Newsgroups are peer-support based (users helping out other users). We are fortunate enough in this newsgroup that someone from the MacBU is actually participating and trying to find solutions to the problems reported here. That's not so common.... I've seen some MacBU folks posting from time to time in other groups (Entourage, Word), but no one as often as Rebecca so far, I'm not even sure Rebecca *has* to post here or monitor the newsgroup at all to start with. MS Tech Support is a different group altogether from the MacBU development people and they don't monitor newsgroups at all. Corentin Signature--- Mac:MS MVP (Francophone) http://www.cortig.net/wordpress/ --- http://www.mvps.org - http://mvp.support.microsoft.com MVPs are not MS employees - Les MVP ne travaillent pas pour MS Remove "NoSpam" to e-mail me - Retirez "NoSpam" pour m'écrire |
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