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Mac Forum / Applications / Other MS Products / November 2006



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Sign-in trouble.

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chadua@gmail.com - 19 Nov 2006 07:18 GMT
I am unable to sign in to Messenger for Mac on my iBook G4 since the
forced V6.0.1 upgrade. The upgrade works fine on my G4 Mac Mini. Both
machines are running Tiger. I emailed Microsoft support twice and was
told to delete a long list of files and then the second time a longer
list of files and a reinstall, neither of these was helpful.

Here is the Error I am getting:
http://i2.photobucket.com/albums/y26/chaddimmack/Picture3.jpg

I already [secure] deleted all my files and did a full reinstall 3
times. It is not helping.

Any suggestions other than using AMSN?
Mickey Stevens - 19 Nov 2006 19:54 GMT
Try deleting your preference files and then signing in.  According to
Rebecca Harris [MS], these are the files you need to delete:

-------------------
com.microsoft.messenger.plist
com.microsoft.messengerdaemon.plist
Microsoft Messenger User Cache
Microsoft Messenger User Cache.plist

They are located in your ~/Library/Preferences/Microsoft folder
-------------------

("~" represents your home folder, usually located in /Users/<your user>/)

On 11/19/06 1:18 AM, in article
1163920723.356920.112640@h48g2000cwc.googlegroups.com, "chadua@gmail.com"

> I am unable to sign in to Messenger for Mac on my iBook G4 since the
> forced V6.0.1 upgrade. The upgrade works fine on my G4 Mac Mini. Both
[quoted text clipped - 9 lines]
>
> Any suggestions other than using AMSN?

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

chadua@gmail.com - 19 Nov 2006 22:20 GMT
Yep those would be the ones I've already deleted.

> Try deleting your preference files and then signing in.  According to
> Rebecca Harris [MS], these are the files you need to delete:
[quoted text clipped - 29 lines]
> Mickey Stevens (Microsoft MVP for Office:mac)
> Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>
William Smith - 20 Nov 2006 01:48 GMT
> Yep those would be the ones I've already deleted.

If you go to http://www.live.com and sign in with the same email address
and password, does this work for you? If not then use the "Forgot your
password?" link to reset your password.

Hope this helps! bill
Signature

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

chadua@gmail.com - 20 Nov 2006 07:56 GMT
I'm able to log in to the live site, the web version of messenger,
messenger on other computers, and even AMSN on this computer. Its just
my copy of messenger on this computer.

On Nov 19, 8:48 pm, William Smith <meckli...@REM0VETH1S.comcast.net>
wrote:
> In article <1163974839.399549.70...@m73g2000cwd.googlegroups.com>,
>
[quoted text clipped - 7 lines]
> William M. Smith
> (Microsoft Interop MVP - Mac/Windows)
Rebecca Harriss [MSFT] - 20 Nov 2006 19:20 GMT
Hi,

Can you please go to your /Applications/Utilities folder and launch Keychain
Access? Then go to the x509 anchors and see if you have any there, more
specifically the "Secure Server Certification Authority" certificate.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

On 11/20/06 2:56 AM, in article
1164009396.332946.286410@h48g2000cwc.googlegroups.com, "chadua@gmail.com"

> I'm able to log in to the live site, the web version of messenger,
> messenger on other computers, and even AMSN on this computer. Its just
[quoted text clipped - 14 lines]
>> William M. Smith
>> (Microsoft Interop MVP - Mac/Windows)
chadua@gmail.com - 21 Nov 2006 00:00 GMT
Hi Rebecca,

That anchor is indeed there. Do you want me to delete it?

I also noticed that there 3 Login passwords for my Messenger account.
One is for ".Net Messenger Service", One is for "Windows Live Messenger
Service" and one is listed as "MSN"

Chad

> Hi,
>
[quoted text clipped - 32 lines]
> >> William M. Smith
> >> (Microsoft Interop MVP - Mac/Windows)
Rebecca Harriss [MSFT] - 21 Nov 2006 19:39 GMT
On 11/20/06 7:00 PM, in article
1164067204.005879.253230@f16g2000cwb.googlegroups.com, "chadua@gmail.com"

> Hi Rebecca,
>
[quoted text clipped - 42 lines]
>>>> William M. Smith
>>>> (Microsoft Interop MVP - Mac/Windows)

Hi,

Please DO NOT delete it. I wanted to make sure you have the certificate
since we utilize it for login.

Are you behind any proxies? Also, if you have the OS firewall enabled, you
will need to add MSN Messenger as a new exception.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.
chadua@gmail.com - 21 Nov 2006 22:09 GMT
Hi

No Proxy and the OS firewall is off.
Also no power cord, mine caught fire last night.
I do have about half an hour of battery life left. I'll safe it for
trouble shooting this though.

Chad

On Nov 21, 2:39 pm, "Rebecca Harriss [MSFT]"
<rharr...@online.microsoft.com> wrote:
> On 11/20/06 7:00 PM, in article
> 1164067204.005879.253...@f16g2000cwb.googlegroups.com, "cha...@gmail.com"
[quoted text clipped - 60 lines]
>
> This posting is provided ³AS IS² with no warranties, and confers no rights.
Rebecca Harriss [MSFT] - 22 Nov 2006 00:16 GMT
On 11/21/06 5:09 PM, in article
1164146972.221271.170810@h48g2000cwc.googlegroups.com, "chadua@gmail.com"

> Hi
>
[quoted text clipped - 72 lines]
>>
>> This posting is provided ³AS IS² with no warranties, and confers no rights.

Hi,

Are you running Little Snitch or any other Network utilities? If so, you
need to make sure you have the latest version.

If you can send me a TCPDump of you trying to sign-in that would be helpful.
Here is the information and where to send to. Thanks!

And good luck on getting a new adapter.

Getting a TCPDump log:

1) Open System Preferences and choose the Network item.  In the Show
selector choose Network Status; you should see a list of network interfaces
- the current network adapter in use will have a green dot to the left of
its name.  If you see more than one adapter with a green dot then you will
have to figure out which one is the adapter connected to the internet. The
description text for the network adapter should show its IP address (looks
something like 182.168.0.14) - jot this IP address down as you will need it
later.  If the description text does not contain the IP address then you
should double click on the network interface to open it up.  Once you are
examining this network interface choose the TCP/IP tab and jot down the IP
address.

2) Using the Network Utility (found at /Applications/Utilities/Network
Utility.app) select the Info tab and cycle through the Network Interfaces
selector looking for one whose IP address matches the IP address that you
found in step 1.  When you have found the matching network adaptor you will
need to note the Unix network interface name shown in the selector;
typically something like fw0, en0 or en1.

IMPORTANT NOTE:  Before proceeding any further make sure to close down any
applications that access the network.  These include Web browsers, Email
programs, Chat programs, etc.  This will help keep your private data private
as well as reduce the amount of noise (or non-applicable data) in the
network capture.

3) Open the terminal application found at
/Applications/Utilities/Terminal.app

4) Type the following line into the Terminal application making sure to
substitute the XXX with your active network adapter's name (found in step
2).  Once the proper network name is substituted for the XXX placeholder hit
the enter/return key to start the network capture.  This will start the
network capture and dump the output to a file named NetworkCapture.txt on
your desktop.

   sudo tcpdump ­i XXX ­s 10000 ­U -w ~/Desktop/networkcapt.txt ip proto
TCP
   
IMPORTANT NOTE:  Once you have entered the above line and hit enter you will
be asked for your password; your Mac OS X login password is required to run
the tcpdump tool (via the sudo command).  Your account must also be able to
administer the computer in order for the sudo command to work for you.

5) Attempt to login with Messenger

6) Click on the Terminal window to activate it.  Press and hold the control
key and press the c key - this will stop the network capture.  You should
see a file named networkcapt.txt on your desktop; you should send this file
to harrissrebecca@hotmail.com.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.
amir.mayblum@gmail.com - 27 Nov 2006 09:03 GMT
Rebecca,

I was able to capture a dump file and send it over to your e-mail. Let
me know if you have not received this, let me know and I will send it
to you directly.

Amir

> On 11/21/06 5:09 PM, in article
> 1164146972.221271.170810@h48g2000cwc.googlegroups.com, "chadua@gmail.com"
[quoted text clipped - 145 lines]
>
> This posting is provided ³AS IS² with no warranties, and confers no rights.
 
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