Sign-in trouble.
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chadua@gmail.com - 19 Nov 2006 07:18 GMT I am unable to sign in to Messenger for Mac on my iBook G4 since the forced V6.0.1 upgrade. The upgrade works fine on my G4 Mac Mini. Both machines are running Tiger. I emailed Microsoft support twice and was told to delete a long list of files and then the second time a longer list of files and a reinstall, neither of these was helpful.
Here is the Error I am getting: http://i2.photobucket.com/albums/y26/chaddimmack/Picture3.jpg
I already [secure] deleted all my files and did a full reinstall 3 times. It is not helping.
Any suggestions other than using AMSN?
Mickey Stevens - 19 Nov 2006 19:54 GMT Try deleting your preference files and then signing in. According to Rebecca Harris [MS], these are the files you need to delete:
------------------- com.microsoft.messenger.plist com.microsoft.messengerdaemon.plist Microsoft Messenger User Cache Microsoft Messenger User Cache.plist
They are located in your ~/Library/Preferences/Microsoft folder -------------------
("~" represents your home folder, usually located in /Users/<your user>/)
On 11/19/06 1:18 AM, in article 1163920723.356920.112640@h48g2000cwc.googlegroups.com, "chadua@gmail.com"
> I am unable to sign in to Messenger for Mac on my iBook G4 since the > forced V6.0.1 upgrade. The upgrade works fine on my G4 Mac Mini. Both [quoted text clipped - 9 lines] > > Any suggestions other than using AMSN?
 Signature Mickey Stevens (Microsoft MVP for Office:mac) Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>
chadua@gmail.com - 19 Nov 2006 22:20 GMT Yep those would be the ones I've already deleted.
> Try deleting your preference files and then signing in. According to > Rebecca Harris [MS], these are the files you need to delete: [quoted text clipped - 29 lines] > Mickey Stevens (Microsoft MVP for Office:mac) > Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/> William Smith - 20 Nov 2006 01:48 GMT > Yep those would be the ones I've already deleted. If you go to http://www.live.com and sign in with the same email address and password, does this work for you? If not then use the "Forgot your password?" link to reset your password.
Hope this helps! bill
 Signature William M. Smith (Microsoft Interop MVP - Mac/Windows)
chadua@gmail.com - 20 Nov 2006 07:56 GMT I'm able to log in to the live site, the web version of messenger, messenger on other computers, and even AMSN on this computer. Its just my copy of messenger on this computer.
On Nov 19, 8:48 pm, William Smith <meckli...@REM0VETH1S.comcast.net> wrote:
> In article <1163974839.399549.70...@m73g2000cwd.googlegroups.com>, > [quoted text clipped - 7 lines] > William M. Smith > (Microsoft Interop MVP - Mac/Windows) Rebecca Harriss [MSFT] - 20 Nov 2006 19:20 GMT Hi,
Can you please go to your /Applications/Utilities folder and launch Keychain Access? Then go to the x509 anchors and see if you have any there, more specifically the "Secure Server Certification Authority" certificate.
Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET
This posting is provided ³AS IS² with no warranties, and confers no rights.
On 11/20/06 2:56 AM, in article 1164009396.332946.286410@h48g2000cwc.googlegroups.com, "chadua@gmail.com"
> I'm able to log in to the live site, the web version of messenger, > messenger on other computers, and even AMSN on this computer. Its just [quoted text clipped - 14 lines] >> William M. Smith >> (Microsoft Interop MVP - Mac/Windows) chadua@gmail.com - 21 Nov 2006 00:00 GMT Hi Rebecca,
That anchor is indeed there. Do you want me to delete it?
I also noticed that there 3 Login passwords for my Messenger account. One is for ".Net Messenger Service", One is for "Windows Live Messenger Service" and one is listed as "MSN"
Chad
> Hi, > [quoted text clipped - 32 lines] > >> William M. Smith > >> (Microsoft Interop MVP - Mac/Windows) Rebecca Harriss [MSFT] - 21 Nov 2006 19:39 GMT On 11/20/06 7:00 PM, in article 1164067204.005879.253230@f16g2000cwb.googlegroups.com, "chadua@gmail.com"
> Hi Rebecca, > [quoted text clipped - 42 lines] >>>> William M. Smith >>>> (Microsoft Interop MVP - Mac/Windows) Hi,
Please DO NOT delete it. I wanted to make sure you have the certificate since we utilize it for login.
Are you behind any proxies? Also, if you have the OS firewall enabled, you will need to add MSN Messenger as a new exception.
Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET
This posting is provided ³AS IS² with no warranties, and confers no rights.
chadua@gmail.com - 21 Nov 2006 22:09 GMT Hi
No Proxy and the OS firewall is off. Also no power cord, mine caught fire last night. I do have about half an hour of battery life left. I'll safe it for trouble shooting this though.
Chad
On Nov 21, 2:39 pm, "Rebecca Harriss [MSFT]" <rharr...@online.microsoft.com> wrote:
> On 11/20/06 7:00 PM, in article > 1164067204.005879.253...@f16g2000cwb.googlegroups.com, "cha...@gmail.com" [quoted text clipped - 60 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. Rebecca Harriss [MSFT] - 22 Nov 2006 00:16 GMT On 11/21/06 5:09 PM, in article 1164146972.221271.170810@h48g2000cwc.googlegroups.com, "chadua@gmail.com"
> Hi > [quoted text clipped - 72 lines] >> >> This posting is provided ³AS IS² with no warranties, and confers no rights. Hi,
Are you running Little Snitch or any other Network utilities? If so, you need to make sure you have the latest version.
If you can send me a TCPDump of you trying to sign-in that would be helpful. Here is the information and where to send to. Thanks!
And good luck on getting a new adapter.
Getting a TCPDump log:
1) Open System Preferences and choose the Network item. In the Show selector choose Network Status; you should see a list of network interfaces - the current network adapter in use will have a green dot to the left of its name. If you see more than one adapter with a green dot then you will have to figure out which one is the adapter connected to the internet. The description text for the network adapter should show its IP address (looks something like 182.168.0.14) - jot this IP address down as you will need it later. If the description text does not contain the IP address then you should double click on the network interface to open it up. Once you are examining this network interface choose the TCP/IP tab and jot down the IP address.
2) Using the Network Utility (found at /Applications/Utilities/Network Utility.app) select the Info tab and cycle through the Network Interfaces selector looking for one whose IP address matches the IP address that you found in step 1. When you have found the matching network adaptor you will need to note the Unix network interface name shown in the selector; typically something like fw0, en0 or en1.
IMPORTANT NOTE: Before proceeding any further make sure to close down any applications that access the network. These include Web browsers, Email programs, Chat programs, etc. This will help keep your private data private as well as reduce the amount of noise (or non-applicable data) in the network capture.
3) Open the terminal application found at /Applications/Utilities/Terminal.app
4) Type the following line into the Terminal application making sure to substitute the XXX with your active network adapter's name (found in step 2). Once the proper network name is substituted for the XXX placeholder hit the enter/return key to start the network capture. This will start the network capture and dump the output to a file named NetworkCapture.txt on your desktop.
sudo tcpdump i XXX s 10000 U -w ~/Desktop/networkcapt.txt ip proto TCP IMPORTANT NOTE: Once you have entered the above line and hit enter you will be asked for your password; your Mac OS X login password is required to run the tcpdump tool (via the sudo command). Your account must also be able to administer the computer in order for the sudo command to work for you.
5) Attempt to login with Messenger
6) Click on the Terminal window to activate it. Press and hold the control key and press the c key - this will stop the network capture. You should see a file named networkcapt.txt on your desktop; you should send this file to harrissrebecca@hotmail.com.
Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET
This posting is provided ³AS IS² with no warranties, and confers no rights.
amir.mayblum@gmail.com - 27 Nov 2006 09:03 GMT Rebecca,
I was able to capture a dump file and send it over to your e-mail. Let me know if you have not received this, let me know and I will send it to you directly.
Amir
> On 11/21/06 5:09 PM, in article > 1164146972.221271.170810@h48g2000cwc.googlegroups.com, "chadua@gmail.com" [quoted text clipped - 145 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights.
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