Mac Forum / Applications / Other MS Products / October 2006

On 10/17/06 3:10 PM, in article
1161112201.728945.34240@m7g2000cwm.googlegroups.com, "agaspard@gmail.com"

Hi,

Are you able to sign-in now with your .mac account?

If not, I need to get some logs.

I need to gather some logs from your sign-in to further investigate. If you
could do the following, that would be great.

1) Open System Preferences and choose the Network item.  In the Show
selector choose Network Status; you should see a list of network interfaces
- the current network adapter in use will have a green dot to the left of
its name.  If you see more than one adapter with a green dot then you will
have to figure out which one is the adapter connected to the internet. The
description text for the network adapter should show its IP address (looks
something like 182.168.0.14) - jot this IP address down as you will need it
later.  If the description text does not contain the IP address then you
should double click on the network interface to open it up.  Once you are
examining this network interface choose the TCP/IP tab and jot down the IP
address.

2) Using the Network Utility (found at /Applications/Utilities/Network
Utility.app) select the Info tab and cycle through the Network Interfaces
selector looking for one whose IP address matches the IP address that you
found in step 1.  When you have found the matching network adaptor you will
need to note the Unix network interface name shown in the selector;
typically something like fw0, en0 or en1.

IMPORTANT NOTE:  Before proceeding any further make sure to close down any
applications that access the network.  These include Web browsers, Email
programs, Chat programs, etc.  This will help keep your private data private
as well as reduce the amount of noise (or non-applicable data) in the
network capture.

3) Open the terminal application found at
/Applications/Utilities/Terminal.app

4) Type the following line into the Terminal application making sure to
substitute the XXX with your active network adapter's name (found in step
2).  Once the proper network name is substituted for the XXX placeholder hit
the enter/return key to start the network capture.  This will start the
network capture and dump the output to a file named NetworkCapture.txt on
your desktop.

   sudo tcpdump -i XXX -s 10000 -W ip proto TCP >
~/Desktop/NetworkCapture.txt
   
IMPORTANT NOTE:  Once you have entered the above line and hit enter you will
be asked for your password; your Mac OS X login password is required to run
the tcpdump tool (via the sudo command).  Your account must also be able to
administer the computer in order for the sudo command to work for you.

5) Attempt to login with Messenger

6) Click on the Terminal window to activate it.  Press and hold the control
key and press the c key - this will stop the network capture.  You should
see a file named NetworkCapture.txt on your desktop; you should send this
file to harrissrebecca@hotmail.com.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

Hi,

I have an hotmail account, same problem.  It simply wont log in
anymore, from anyplace, not only my primary machine.  I get the message
"system is temporarily unavailble".  Other people have no problem
accessing their accounts from the same machines.  This has been going
on for the past 24 hours or so.

On 10/17/06 3:17 PM, in article
1161112648.942056.254580@k70g2000cwa.googlegroups.com, "askxxx@yahoo.com"

Hi,

Are you able to sign-in now? If not, please continue reading.

I need to gather some logs from your sign-in to further investigate. If you
could do the following, that would be great.

1) Open System Preferences and choose the Network item.  In the Show
selector choose Network Status; you should see a list of network interfaces
- the current network adapter in use will have a green dot to the left of
its name.  If you see more than one adapter with a green dot then you will
have to figure out which one is the adapter connected to the internet. The
description text for the network adapter should show its IP address (looks
something like 182.168.0.14) - jot this IP address down as you will need it
later.  If the description text does not contain the IP address then you
should double click on the network interface to open it up.  Once you are
examining this network interface choose the TCP/IP tab and jot down the IP
address.

2) Using the Network Utility (found at /Applications/Utilities/Network
Utility.app) select the Info tab and cycle through the Network Interfaces
selector looking for one whose IP address matches the IP address that you
found in step 1.  When you have found the matching network adaptor you will
need to note the Unix network interface name shown in the selector;
typically something like fw0, en0 or en1.

IMPORTANT NOTE:  Before proceeding any further make sure to close down any
applications that access the network.  These include Web browsers, Email
programs, Chat programs, etc.  This will help keep your private data private
as well as reduce the amount of noise (or non-applicable data) in the
network capture.

3) Open the terminal application found at
/Applications/Utilities/Terminal.app

4) Type the following line into the Terminal application making sure to
substitute the XXX with your active network adapter's name (found in step
2).  Once the proper network name is substituted for the XXX placeholder hit
the enter/return key to start the network capture.  This will start the
network capture and dump the output to a file named NetworkCapture.txt on
your desktop.

   sudo tcpdump -i XXX -s 10000 -W ip proto TCP >
~/Desktop/NetworkCapture.txt
   
IMPORTANT NOTE:  Once you have entered the above line and hit enter you will
be asked for your password; your Mac OS X login password is required to run
the tcpdump tool (via the sudo command).  Your account must also be able to
administer the computer in order for the sudo command to work for you.

5) Attempt to login with Messenger

6) Click on the Terminal window to activate it.  Press and hold the control
key and press the c key - this will stop the network capture.  You should
see a file named NetworkCapture.txt on your desktop; you should send this
file to harrissrebecca@hotmail.com.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

On 10/17/06 8:09 PM, in article
1161130159.895658.167200@m7g2000cwm.googlegroups.com, "msjorda@gmail.com"

Thanks for reporting back. There were server issues with select servers and
your account was likely on one of them. Most server issues, but not all have
been resolved.

Thanks,
Rebecca

Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.