 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Mac Forum / Applications / Other MS Products / October 2006saved conversations not complete
Hi, I¹ve noticed that since upgrading to 6.0 and then 6.0.1, messenger doesn¹t always save complete conversations. It¹s happened to me twice so far this week. I¹m not sure how much of the conversation was lost, but the file sizes for what¹s left are 164k and 125k. Anyone else having this issue? I use msn for work, so saving past conversations is quite important. My spec: Powerbook G4 OS 10.4.8 thanks, isabel On 10/12/06 12:59 PM, in article C15432EC.54E4%ianunes@compuserve.com, > Hi, > [quoted text clipped - 12 lines] > thanks, > isabel Hi Isabel, I have not personally seen this. We save the conversations to the Microsoft User Data folder in a Messenger History folder. If any conversations are deleted from there, they will also be removed from the history inside Messenger. Please also confirm your Conversation History settings in Messenger Preferences under the History tab. There is a setting ³Delete all conversations² with several choices. Make sure ³Never² is chosen in the dropdown. If ³Never² is chosen and you have not removed any conversations, please provide me some machine information on your configuration so I can investigate further. Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. On 10/12/06 3:55 PM, in article C15415F1.839C0%rharriss@online.microsoft.com, "Rebecca Harriss [MSFT]" <rharriss@online.microsoft.com> wrote: > On 10/12/06 12:59 PM, in article C15432EC.54E4%ianunes@compuserve.com, "isabel > nunes" <ianunes@compuserve.com> wrote: [quoted text clipped - 39 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. OK, I see you did put the machine and OS at the bottom, sorry I overlooked that in your original post. Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. > On 10/12/06 3:55 PM, in article C15415F1.839C0%rharriss@online.microsoft.com, > [quoted text clipped - 51 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. Hi Rebecca, Sorry, I don¹t think I explained myself correctly. The issue is that part of conversation on a given day seems to go missing. For example, I chat to someone over the course of a day, leaving the window open all day. After I¹ve closed the window at the end of that day, the conversation is saved, but only part of it. The last part of the conversation does not appear in conversation history window. This has only happened a few times since I upgraded, but it is very annoying since the info I actually need is now missing. My preferences are set to save messages automatically without asking. thanks, isabel On 10/13/06 4:49 AM, in article C15511A6.54FD%ianunes@compuserve.com, >> On 10/12/06 3:55 PM, in article C15415F1.839C0%rharriss@online.microsoft.com, >> [quoted text clipped - 66 lines] > thanks, > isabel Hi Isabel, Do you have it set to delete conversations after so long? If so, that may be why part of it is appearing to be missing. When you say the last part, are you referring to the latest part of your conversation, meaning the part that you had most recent? Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. > On 10/13/06 4:49 AM, in article C15511A6.54FD%ianunes@compuserve.com, "isabel > nunes" <ianunes@compuserve.com> wrote: [quoted text clipped - 88 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. Hi Rebecca, My preferences are set to never delete conversations. Yes, I¹m referring to the last part of a conversation. Yesterday I copied a conversation into another application before I closed the window in case this happened again. The conversation began at 16:44:24 and in my saved conversation (in the msn conversation history¹ window) cuts off the conversation at 17:39:02, when it actually finished at 17:52:35. The Conversation History window cut off at: My friend says: (17:39:02) cool Me says: and doesn¹t even include what I replied with. I had a conversation with the same person today and the whole conversation was saved and appears in Conversation History. Please let me know if you need any other info. thanks, isabel >> On 10/13/06 4:49 AM, in article C15511A6.54FD%ianunes@compuserve.com, "isabel >> nunes" <ianunes@compuserv e.com> wrote: [quoted text clipped - 116 lines] > thanks, > isabel Hi Rebecca, Just wondering if any one else has reported this problem with their conversation history? I¹m still seeing this issue on almost a daily basis. thanks, isabel On 10/19/06 10:59 AM, in article C15D5148.56FD%ianunes@compuserve.com, >>> On 10/13/06 4:49 AM, in article C15511A6.54FD%ianunes@compuserve.com, >>> "isabel [quoted text clipped - 128 lines] > thanks, > isabel Hi Isabel, We have not had any reports in the newsgroups, the forums I check or via Product Support. I also had the entire team try to mimic your setup of chaining a long history all day. I will continue working on this, but am not sure what is triggering this at this time. Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. On 10/19/06 11:43 AM, in article C15D1578.84DE2%rharriss@online.microsoft.com, "Rebecca Harriss [MSFT]" <rharriss@online.microsoft.com> wrote: > On 10/19/06 10:59 AM, in article C15D5148.56FD%ianunes@compuserve.com, > [quoted text clipped - 151 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. Hi Isabel, Can you tell me how much hard drive storage space you have left on your machine where the Microsoft User Data folder is stored? This folder is in your Documents folder, but you may have put an alias to it elsewhere! Thanks, Rebecca Rebecca Harriss Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. > On 10/19/06 11:43 AM, in article > C15D1578.84DE2%rharriss@online.microsoft.com, "Rebecca Harriss [MSFT]" [quoted text clipped - 176 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. Hi Rebecca, Sorry for the delay in response. I have 37.6 GB of space left and there is only one Microsoft User Data folder in MyUsername > Documents. thanks, isabel > On 10/19/06 11:43 AM, in article > C15D1578.84DE2%rharriss@online.microsoft.com, "Rebecca Harriss [MSFT]" [quoted text clipped - 176 lines] > > This posting is provided ³AS IS² with no warranties, and confers no rights. By the way, saw that someone else posted that their conversations are being cut off on 26 Oct, subject: Save to history cuts off. Kind of relieved it's not just me, but wish this issue would get fixed. thanks, isabel |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.