Failing to sign in with Messenger 6.0

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jesse.colinross@gmail.com - 28 Sep 2006 07:15 GMT

Hi,

I can't seem to sign in with Mac Messenger 6.0. I'm not getting any
error message or anything - just a 'signing in' spinning icon screen
for a while, then it goes back to the 'sign in' screen. I was running
Messenger 5.1.1 perfectly just hours ago, and my username/password are
correct, it just won't connect!

So, doe anybody know what may be causing this? It's pretty annoying.

Cheers.

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Rebecca Harriss [MSFT] - 28 Sep 2006 14:34 GMT

On 9/28/06 2:15 AM, in article
1159424112.638137.88570@m7g2000cwm.googlegroups.com,

> Hi,
>
[quoted text clipped - 7 lines]
>
> Cheers.

Can you please remove your preferences and see if that allows you to
sign-in?

To remove your existing Messenger for Mac preferences, delete the
following files in the correct User/Library/Preferences/Microsoft folder:

com.microsoft.Messenger.plist
com.microsoft.MessengerDaemon.plist
Microsoft Messenger User Cache

Once removed you will be prompted through the First Run Wizard again.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

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WilliamEStevenson@gmail.com - 28 Sep 2006 19:27 GMT

> Can you please remove your preferences and see if that allows you to
> sign-in?
[quoted text clipped - 7 lines]
>
> Once removed you will be prompted through the First Run Wizard again.

I too am having this problem. I deleted these files, and in fact all
vestiges of the program from my computer, and reinstalled version 6
again, but still it fails to sign in. Nothing is written to the console
or elsewhere.

I have reversioned to Microsoft Messenger for Mac 5.1.1, which does
sign in.

This problem occurs on all my computers, suggesting that there is a
problem with the 6.0 version code. If you have a version that does
error logging, I'll gladly test it to find out what's being messed up.

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Rebecca Harriss [MSFT] - 28 Sep 2006 19:49 GMT

On 9/28/06 2:27 PM, in article
1159468054.655292.61640@k70g2000cwa.googlegroups.com,

>> > Can you please remove your preferences and see if that allows you to
>> > sign-in?
[quoted text clipped - 19 lines]
> problem with the 6.0 version code. If you have a version that does
> error logging, I'll gladly test it to find out what's being messed up.

Hi,

Were you on the Windows Live Beta by any chance? We have had a few issues
from users who were on the beta.

Do you have any proxies set? Are you behind a firewall?

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

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Rebecca Harriss [MSFT] - 28 Sep 2006 20:47 GMT

On 9/28/06 2:49 PM, in article C1419167.8162A%rharriss@online.microsoft.com,

> On 9/28/06 2:27 PM, in article
> 1159468054.655292.61640@k70g2000cwa.googlegroups.com,
[quoted text clipped - 37 lines]
>
> This posting is provided ³AS IS² with no warranties, and confers no rights.

Are you all using a passport account or a hotmail account? If you are using
a hotmail account, can you please go to a web browser and login to your
account and see if you can add a contact to your hotmail address book?

Also, if you have a PC and can try to sign-in using Windows Live Messenger,
that would be helpful to see if that works.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

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mgarin73@hotmail.com - 28 Sep 2006 21:03 GMT

> On 9/28/06 2:15 AM, in article
> 1159424112.638137.88570@m7g2000cwm.googlegroups.com,
[quoted text clipped - 82 lines]
>
> --B_3242280858_4015288--

Hello, I downloaded and installed the new MSN messenger 6.0 for
Macintosh and it will not let me log in. I completely uninstalled the
previous version from my Mac and I also deleted the preferences in:

~/User/Library/Preferences/Microsoft/
---com.microsoft.Messenger.plist
---com.microsoft.MessengerDaemon.plist

Once MSN was completely removed from my Mac, I tried reinstalling
Messenger 6.0. I went through the same setup as before and when it
came time for me to log in, Messenger would appear to sign me in but
after a minute or so, it would go back to the program sign-in window
without signing me in. There were no error messages, it just jumped me
back to the sign-in.

I uninstalled it and rebooted and reinstalled Messenger 6.0 again but
the exact same thing happened. My account has the read-write access
that is specified on the official MSN 6.0 page.

I reverted back to MSN Messenger v5.1 and everything works fine.

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jesse.colinross@gmail.com - 30 Sep 2006 12:28 GMT

Thanks for the help, but after removing all of the Messenger-related
files and reinstalling, the problems still existed.

I've now switched to a different client. But thanks anyway.

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Mac Forum / Applications / Other MS Products / September 2006

Failing to sign in with Messenger 6.0