trouble setting up messenger 5.1.1

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Blumer - 22 Sep 2006 14:38 GMT

Hello,

I've been trying to set up Mesenger 5.1.1.
When I sign in I get a dialog box saying I need to respond to an email
that I should be getting from "passport network services". I've never
recieved the email.

I've signed into passport.com to make sure my passport account is in
good order.
I've unistalled, deleted all preferences and reinstalled Messenger with
no luck.
I've checked my email account to verify that it is working.

When I attempt to sign in, I still get the messege about the
verification email (that has never arrived).

Is ther something simple that I'm missing here?

Thanks, Blumer

Reply to this Message

Rebecca Harriss [MSFT] - 22 Sep 2006 14:49 GMT

On 9/22/06 9:38 AM, in article
1158932338.902422.218990@k70g2000cwa.googlegroups.com, "Blumer"
<blumquist8@atlanticbb.net> wrote:

> Hello,
>
[quoted text clipped - 15 lines]
>
> Thanks, Blumer

Hi Blumer,

The verification mail is to confirm your account. I might suggest checking
to see if it landed in a junk mail or spam folder.

This is server side related. Any client you use with this account will
request that you click the link in the verification mail. If you created a
hotmail account when signing up, check your hotmail account to confirm that
it isn¹t waiting for you there.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

Reply to this Message

Blumer - 22 Sep 2006 15:00 GMT

Rebecca,

I've double checked. There hasn't been any emails from passport network
services. I've checked spam and junk mail floders, and when to my ISP
site and checked there also.
I did not set up a hotmail account, so there is nothing there to check.

I even checked my passport account to verify my email address and
that's OK also.

I'm stumped! Any other ideas?

Thanks,
Blumer

> On 9/22/06 9:38 AM, in article
> 1158932338.902422.218990@k70g2000cwa.googlegroups.com, "Blumer"
[quoted text clipped - 92 lines]
>
> --B_3241763359_8642375--

Reply to this Message

Rebecca Harriss [MSFT] - 22 Sep 2006 15:30 GMT

Hi Blumer,

Here are a few suggestions for getting the e-mail resent.

1. Contact Support via this e-mail form asking them to resend with your
passport account e-mail you used for setting up your account. Here is a link
to the form:

> 1.
> http://support.msn.com/eform.aspx?productKey=passport&page=support_home_option
> s_form_byemail&ct=eformts

2. OR Try the following to get an e-mail sent to verify:

1. Go to www.passport.net
2. Log in with your details if you're not yet logged in
3. View/Edit your details
4. Under your email address, there's a link "I need to change this"
5. Change the email to something else
6. do all over again to change the email back to what it was
7. Follow your email and wait for the SECOND email confirmation message
8. Click the link on the email to verify your email address (follow the
instructions)

It'll ask you to log in once more in order for the verification to complete.

Thanks,
Rebecca
Rebecca Harriss
Microsoft Corporation
Macintosh Business Unit, SDET

This posting is provided ³AS IS² with no warranties, and confers no rights.

On 9/22/06 10:00 AM, in article
1158933636.430667.231490@m73g2000cwd.googlegroups.com, "Blumer"
<blumquist8@atlanticbb.net> wrote:

> Rebecca,
>
[quoted text clipped - 122 lines]
>> >
>> > --B_3241763359_8642375--

Reply to this Message

Mac Forum / Applications / Other MS Products / September 2006

trouble setting up messenger 5.1.1