Mac Forum / Applications / Other MS Products / October 2005

Hello Shimmy X and to all Mac Messenger users,

If you are having problems signing in to MSN Messenger on your Mac
computers, please try these troubleshooting steps:

1. If you are behind a firewall that does not allow full access to the MSN
Messenger application add MSN Messenger for Mac through the firewall
exception list.

  a. Select "System Preferences" from the Apple desktop menu to open the
System Preferences window.

  b. Click on "Sharing" and in the Sharing window, click on "Firewall".

  c. Click on "New" and choose MSN Messenger from the list of applications.

2. If you are not behind a firewall but use an Internet Service Provider
instead, make sure that the "I use a proxy server" check box is disabled to
establish a direct connection to Microsoft Passport Network.

For MSN Messenger 3.5.1 and 4.0.1:

  a. Sign out of MSN Messenger for Mac. If you are signed in automatically,
click "Cancel Sign in' on the "Network" menu.

  b. Click "Preferences" on the MSN Messenger menu.

  c. Click the "Connection" tab and then uncheck the "I use a proxy server"
check box.

For MSN Messenger 5.0:

  a. On the MSN Messenger menu, click "Preferences", click "Accounts", and
then click the "Personal" tab.

  b. Under "My Network Settings", click "Manually configure settings", and
then uncheck the "I use a proxy server" check box.

Hope this helps.

-tech_guy101-