Mac Forum / Applications / Other MS Products / May 2008

Hi All,

Please try these troubleshooting steps:

1. If you are behind a firewall that does not allow full access to the MSN
Messenger application add MSN Messenger for Mac through the firewall
exception list.

  a. Select "System Preferences" from the Apple desktop menu to open the
System Preferences window.

  b. Click on "Sharing" and in the Sharing window, click on "Firewall".

  c. Click on "New" and choose MSN Messenger from the list of applications.

2. If you are not behind a firewall but use an Internet Service Provider
instead, make sure that the "I use a proxy server" check box is disabled to
establish a direct connection to Microsoft Passport Network.

  a. On the MSN Messenger menu, click "Preferences", click "Accounts", and
then click the "Personal" tab.

  b. Under "My Network Settings", click "Manually configure settings", and
then uncheck the "I use a proxy server" check box.

Hope this helps.

-tech_guy101-