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Mac Forum / Applications / Other MS Products / November 2008cant sign into msn messenger for mac
Operating System: Mac OS X 10.5 (Leopard) Processor: Intel got my macbook in may of 2008 and i used msn for messenger for mac (the newest one) at my house for months on dial up mostly but some on high speed connections. then i went to school and after about 2 days i cant sighn in anymore. if i clear my account history i can sighn in once, but if i sign out then try to sign back in it doesnt work I dont get any kind of information it just tries to sighn in for a few minutes then stops, any help would be greatly appreciated cant sign into msn messenger for mac... if i sign in it doesnt work I dont get any kind of information it just tries to sigh in for a few minutes then stops, any help would be greatly appreciated I'm having the same problem - running MSN Messenger 7.0.1 on an Intel G5 iMac with OS X 10.5.4 running. This has been happening for a couple of weeks now, with no luck at all. Trying to sign in on Adium doesn't work either. Anyone got any ideas? The error message I get is "Sign into Microsoft Messenger failed because the service is not available or you may not be connected to the Internet". Obviously I am connected to the Internet! Anyone help please? It's driving me insane! Hi, I had the same problem and discovered (via forums and many peeps using this solution) that my netgear router needed it's firmware downgrading. Downgraded and it worked. http://www.officeformac.com/ProductForums/MacMessenger/80 > I'm having the same problem - running MSN Messenger 7.0.1 on an Intel > G5 iMac with OS X 10.5.4 running. This has been happening for a couple [quoted text clipped - 6 lines] > > Anyone help please? It's driving me insane! I am also having the same problem with messenger. No matter what "troubleshooting" suggestions I try, nothing works. The word "frustration" doesn't even begin to describe it!! Would really appreciate hearing from someone who can fix this--and quickly! Thanks! Also got this problem - still not found a solution yeah i got the no internet too Has anyone found a solution to this problem yet? On Aug 30, 10:38 am, D...@officeformac.com wrote: > Has anyone found a solution to this problem yet? Yeah, I've got mine working again. I had Peer Guardian running on my Mac which was blocking all Microsoft related connections. Switched that off, and that was it fixed! No problems now either with MSN or Adium. ok great!! i dont have anything like that and mine still doesnt work, it would be great if someone could help me nancyandrea_16@hotmail.com nancyandrea_16@hotmail.com Hello to all My MSN Messenger 7.0.1 is not working but Adium and Amsn are working good the messege is the password or the e-mail is incorrect I do have the same problem as BigT_90. When the time I sign in, it asks me to insert the email address, 'USER ID' and password. I am totally confused about what to type for the User ID. Can anyone help? Hi! Sounds like you're trying to sign in to the Corporate service. This service is for corporations that use Mac Messenger to enable easier employee communications. To access the Personal service, go to the "View" menu in Mac Messenger and choose "Personal Contact List" from the drop-down. This is the service you will want to sign in to. Please let me know if this helps!  SignatureZack Moxley a-zamox@online.microsoft.com (remove "online." for any direct replies) Microsoft Corporation Macintosh Business Unit This posting is provided "AS IS" with no warranties, and confers no rights. >I do have the same problem as BigT_90. > When the time I sign in, it asks me to insert the email address, 'USER ID' > and password. > > I am totally confused about what to type for the User ID. > Can anyone help? I have the same problem that I can log in but after few minutes it shut me down and says that there is no service. I have even the same problem on my mac and Pc..i hope someone could help us. I have the same problem, cannot connect to messenger... I do not have an idea about what to do... someone, please help! About the netgear router... I´m sorry but, what is that? I connot connect to messenger at my office, but at home it works perfect! Any one help... Hello everyone! I have the same problem!! I try to connect to the messenger for mac using a Wifi connection, but i always get the same message: connection failed because the system is down or you may not be connected to the internet. I don't use a netgear router..and I am connecting to the personal contact list and not the corporate list... PLEASE HELP!!!! have the same prob too-when i try to sigh up on my mac to messenger it says my email/password is incorrect but on my windows running computer i have no prob signing in,i checked if firewall is blocking it anits driving me crazy!!!! I'm having the same problem - running MSN Messenger 7.0.1 on an Intel G5 iMac with OS X 10.5.4 running. This has been happening for a couple of weeks now, with no luck at all. Trying to sign in on Adium doesn't work either. Anyone got any ideas? The error message I get is "Sign into Microsoft Messenger failed because the service is not available or you may not be connected to the Internet". Obviously I am connected to the Internet! Anyone help please? It's driving me insane! Go on to preferences, then accounts, set the connection to be managed automatically but remember to un-click proxy servers Now it should work I'm having the same problem - running MSN Messenger 7.0.1 on an Intel G5 iMac with OS X 10.5.4 running. This has been happening for a couple of weeks now, with no luck at all. Trying to sign in on Adium doesn't work either. Anyone got any ideas? The error message I get is "Sign into Microsoft Messenger failed because the service is not available or you may not be connected to the Internet". Obviously I am connected to the Internet! Anyone help please? It's driving me insane! Go on to preferences, then accounts, set the connection to be managed automatically but remember to un-click proxy servers Now it should work im having the exact problem aswell, but it was working perfectly fine a few days ago, and its just randomly wont log on now? microsoft for mac is rubbish! ok same for me to all the above,I cant beleive this thread hs been going for 2 months and no solution Has anyone sorted this yet.???? Hi Everyone, There is a troubleshooting e-mail posted every Friday that may help you solve this problem. I'm aware it's very large, and most likely a daunting undertaking. Fortunately, there is one solution that has received a lot of positive response recently, so please let me know if this works for any of you: 1. Quit Mac Messenger 2. On your system drive, navigate to /Users/<YourUserAccount>/Library/Preferences 3. Delete the file com.microsoft.Messenger.plist 4. Start Mac messenger You will be placed in the first run set up wizard, and will be asked for your login credentials again. Please let me know if this helps. SignatureZack Moxley a-zamox@online.microsoft.com (remove "online." for any direct replies) Microsoft Corporation Macintosh Business Unit This posting is provided "AS IS" with no warranties, and confers no rights. Hi zachary did it but :( the same pro agein please help.. I'm sorry to hear that. For those of you that are still having problems after removal of the plist file, can you please take a screenshot of your Accounts tab in your Preferences and send it to me personally? You can do this through the following: 1. Start Mac Messenger. 2. Go to the Messenger menu > Preferences > Accounts tab. 3. Press Cmd+Shift+4 4. Your cursor will change to a crosshair. Drag a square around your Preferences box (for example, from the top left corner to the bottom right) This will create a PNG screen capture that will appear on your desktop, most likely named "Picture 1" or something similar. Please send this directly to me. Instructions for doing this can be found in my signature below. Thanks for your help! SignatureZack Moxley a-zamox@online.microsoft.com (remove "online." for any direct replies) Microsoft Corporation Macintosh Business Unit This posting is provided "AS IS" with no warranties, and confers no rights. > Hi zachary > [quoted text clipped - 3 lines] > > please help.. Nope, doesn't work for me either. Reminds me of why I switched to MAC to begin with!! This has been here for over two months and it is obvious this is a widespread problem and still no help in site. Switching to Yahoo Messenger. Thanks MS but No Thanks! My MessengerMac no longer connects after yesterday's Office Mac upgrades. gettting failure to connect error.. tried deleting the .plist file... doesn't work. This is hilarious. I have the same problem. One day I could sign on to msn mac messenger, but other user names will sign on. I read and tried the suggestions but it still doesn't work. HAHA. Does apple have problems? My microsoft messenger has been signing in for three days now with the loading screen on it for those three days. I can't quit my messenger and I can't stop it from signing in. I even stopped my wireless internet for an hour and turned it back on and it just started signing in again with the loading page still going. Even when I shut down my computer I go to click my messenger and it is still signing in! Can anyone help me out??? Hi! We're still investigating the sign in failures. However, if Messenger is refusing to close, you can force the app to shut down by holding down cmd+option+escape, choosing "Microsoft Messenger" from the application menu that appears and pressing "Force Quit". SignatureZack Moxley a-zamox@online.microsoft.com (remove "online." for any direct replies) Microsoft Corporation Macintosh Business Unit This posting is provided "AS IS" with no warranties, and confers no rights. > My microsoft messenger has been signing in for three days now with the > loading screen on it for those three days. I can't quit my messenger and I [quoted text clipped - 3 lines] > my messenger and it is still signing in! > Can anyone help me out??? OK this is getting out of control - I have now deleted (using AppDelete) MSN and downloaded it several different times... it works fine on my MacBook, but not on my iMac. There are no issues with the login details because I can get on to MSN via web messenger which is ridiculously painful. I have deleted the .plist file. I have attempted to connect using 2x completely different internet service providers... nothing. It WAS working fine, and now it doesn't. I haven't been able to connect for around 3 weeks - please advise!!!! Zack ??? no thing new ???? any help.... The Messenger team is still working on getting a solid reproduction of this behavior on our side and nailing down a cause. I realize this is a very frustrating situation, and I apologize for the delay. Do you have any other Office:Mac products installed alongside Messenger? SignatureZack Moxley a-zamox@online.microsoft.com (remove "online." for any direct replies) Microsoft Corporation Macintosh Business Unit This posting is provided "AS IS" with no warranties, and confers no rights. > Zack ??? > > no thing new ???? > > any help.... Zack here is Picture1 from my Preferences box, hope to hear soon from you. R/ Carlos /Users/Chino/Desktop/Picture 1.png > I'm sorry to hear that. For those of you that are still having problems > after removal of the plist file, can you please take a screenshot of your [quoted text clipped - 29 lines] > > > > please help.. I have the same issue. Just stopped working one day... I have office mac 2004 I am trying to use MSN IM and am not able to log in. Can anybody help? Same here... can't get any messaging program to work... reports I'm not connected to the internet when obviously I am... Works fine on my VAIO... Using the new alum Macbook if that helps... Hi, having the same problem here: can't connect either to messenger or adium and i don't have anything blocking my ports on my macbook pro... 2 days ago was working perfectly but yesterday it just didn't connect, it says that the service is unavailable or that there isn't any connection to the internet but it works perfectly on my vmware machine using windows xp on the same computer. I can't believe this problem has not been resolved... Two months having the same problem as everyone else.Waiting for a miracle...or a good piece of advise. I just solved my problem deleting the file com.microsoft.Messenger.plist from the user library. The path is /Users/<user_name>/Library/Preferences/com.microsoft.Messenger.plist Hope this helps! OK, it stopped working again... Any news on this issue?? anyone? people at Microsoft, feel free to chip in anytime... > I just solved my problem deleting the file com.microsoft.Messenger.plist from the user library. The path is /Users//Library/Preferences/com.microsoft.Messenger.plist > > Hope this helps! I tried to do it but my problem is nowhere closer to being resolved. If I'd known I would have so much difficulty almost from day one, I would've chosen differently. Microsoft for Mac, not lovin ya so much anymore. hmm... anybody have the problem that it keeps asking to update messenger and then never lets you log in? that's where I'm at |
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