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Mac Forum / Applications / Other MS Products / June 2008Still no Aid from Microsoft to sign-in problem
Hi, Like many of you, i also have the "password incorrect" issue for several weeks now. I've tried everything mentioned in the general troubleshooting tips, including the keychain access and it still doesn't work. Needles to say i'm not having a problem on the same machine with same router configuration with third party utilities like aMSN, so it's clearly a Microsoft issue and not proxy, router, incorrect password etc. I also created a new account and that didn't work either. Will you be so kind to try and solve this issue since so many of us are experiencing it ? Best Regards yes, to clarify, ineed the "Sign in failed because the password is incorrect or the sign-in name does not exist" issue is a real pain and I've been scouring the net for a fix. I'm sure in response to this email you'll receive Rebecca Harriss's lengthy troubleshooting guide in a follow up post. Although its much appreciated it does not seem to fix the issue. I simply get the feeling that the Mac Messenger app tried to do too much in having the ability to both connect to MSN and OCS. Perhaps this functionality should have been broken apart in seperate releases... it would have forced the OCS integration to be a little more robust. -E > Hi, > [quoted text clipped - 12 lines] > > Best Regards A month has passed and still Messenger doesn't log on.. Any solution ?? Thanks Rotem On May 22, 8:37 pm, Frustrated <Frustra...@discussions.microsoft.com> wrote: > yes, to clarify, ineed the "Sign in failed because the password is incorrect > or the sign-in name does not exist" issue is a real pain and I've been [quoted text clipped - 7 lines] > > -E > > Hi, > [quoted text clipped - 12 lines] > > > Best Regards On 6/23/08 3:11 AM, in article 6ed0d1a0-7650-4dc4-b6cb-204b48956d3d@z72g2000hsb.googlegroups.com, "rotemx" > A month has passed and still Messenger doesn't log on.. Any > solution ?? [quoted text clipped - 32 lines] >> >>> Best Regards Please enable logging (directions below) and send me the log directly so we can investigate. Enabling/Disabling Messenger Logs for Messenger 7: Launch Messenger Messenger | Preferences | General tab Under the Logging section check the checkbox ³Save a log . . .² to enable logging Under the Logging section uncheck the checkbox ³Save a log . . .² to disable logging Locating Messenger Logs: Messenger logs are located in your ~/Documents folder and the file name is Microsoft Messenger.log Deleting Messenger Logs: Quit Messenger Move the log named Microsoft Messenger.log to the trash and empty it Notes about Messenger Logs: Enabling logs saves a file containing personal information to ~/Documents. Anyone with access to this directory can open this file. They are not automatically deleted They will continue to grow in size if you don't delete them from time to time or disable logging Deleting your log without disabling logging will create a new log on launch of Messenger Deleting your com.microsoft.messenger.plist file (preference file) will clear out any settings for logging. You will have to re-enable the logging again if you want to get a Messenger log file Thanks, Rebecca Rebecca Harriss rharriss@online.microsoft.com (remove online for any direct replies) Microsoft Corporation Macintosh Business Unit, SDET This posting is provided ³AS IS² with no warranties, and confers no rights. |
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