> has anyone else experienced this? Does anyone know what is wrong or
> how to fix it?
I've never heard of this problem. Can you compare fonts with each other
and see if one of you is using something unusual? Also, do emoticons
come through?
You might check <http://www.versiontracker.com> for a font cache cleaner
to make sure you don't have any corrupt font caches causing the problem.
Hope this helps! bill

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William M. Smith
(Microsoft Interop MVP - Mac/Windows)