My friend bought an eMac awhile back. I don't know the model or
whatever, so if we need that info I'll have to get back with you
all later. I'll call my friend "Mary Smith."
The OS is X version 10.2 (there might be a .x behind the 2 - I
don't recall).
Someone had set up the eMac with users and passwords, and didn't
tell her how to log in!! When she started the eMac it said that
it was "Mary Smith's Computer" at the top, but then had three
buttons and names for log ins. (Her adult children who don't live
with or near her.) I didn't know how to get past that screen, so
what I did was entirely reinstall the system from the CDs.
The eMac is about a 17" monitor, I guess, but now the "finder"
screen only takes up about 6" x 6" of the monitor. The rest is
unusable black space.
My first thought was to change the resolution, but when I tried
I was given only one option, the 640 x 480 screen. I could find
no way to change the resolution, and no way to make the finder
screen enlarge to fit the monitor screen.
I took my iMac software (version 10.4.11) over there, but I wasn't
able to load it onto the eMac.
That's about all the info I can give you. With this little bit, is
there any help you can provide?
If you need any more info, I will go over and get it and come back.
Thanks,

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> My friend bought an eMac awhile back. I don't know the model or
> whatever, so if we need that info I'll have to get back with you
> all later. I'll call my friend "Mary Smith."
What speed is it? 700 or 800 MHz, 1 or 1.25 or 1.42 GHz? What size hard
drive? 40 or 80 GB? What type optical drive? CD, CD-RW, combo, DVD-R? How
much RAM? 128, 256, 512, 640, 768 MB, 1, 1.5, 2 GB? USB 1.1 or 2?
> The OS is X version 10.2 (there might be a .x behind the 2 - I
> don't recall).
Sounds like a first or a second gen eMac. 700, 800 MHz. Maybe 1 GHz. Max of 1
GB RAM. USB 1.1.
> Someone had set up the eMac with users and passwords, and didn't
> tell her how to log in!! When she started the eMac it said that
> it was "Mary Smith's Computer" at the top, but then had three
> buttons and names for log ins. (Her adult children who don't live
> with or near her.) I didn't know how to get past that screen, so
> what I did was entirely reinstall the system from the CDs.
If you could boot from CD, you should have booted the system CD and changed
the password.
> The eMac is about a 17" monitor, I guess, but now the "finder"
> screen only takes up about 6" x 6" of the monitor. The rest is
> unusable black space.
That's not normal.
> My first thought was to change the resolution, but when I tried
> I was given only one option, the 640 x 480 screen. I could find
> no way to change the resolution, and no way to make the finder
> screen enlarge to fit the monitor screen.
System Preferences/Displays.
> I took my iMac software (version 10.4.11) over there, but I wasn't
> able to load it onto the eMac.
The iMac discs won't work in an eMac. You need either the eMac discs, or a
retail disc.
> That's about all the info I can give you. With this little bit, is
> there any help you can provide?
>
> If you need any more info, I will go over and get it and come back.
>
> Thanks,

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Suzie-Q - 28 Apr 2008 10:10 GMT
> > My friend bought an eMac awhile back. I don't know the model or
> > whatever, so if we need that info I'll have to get back with you
[quoted text clipped - 25 lines]
>
> That's not normal.
Duh. That's why I'm here.
> > My first thought was to change the resolution, but when I tried
> > I was given only one option, the 640 x 480 screen. I could find
> > no way to change the resolution, and no way to make the finder
> > screen enlarge to fit the monitor screen.
>
> System Preferences/Displays.
Tried that. As I said, I had only one option: 640 x 480.
> > I took my iMac software (version 10.4.11) over there, but I wasn't
> > able to load it onto the eMac.
[quoted text clipped - 6 lines]
> >
> > If you need any more info, I will go over and get it and come back.

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> The eMac is about a 17" monitor, I guess, but now the "finder"
> screen only takes up about 6" x 6" of the monitor. The rest is
[quoted text clipped - 4 lines]
> no way to change the resolution, and no way to make the finder
> screen enlarge to fit the monitor screen.
You can try resetting the part of the computer where the monitor
resolution (along with many other parameters) is stored. To do
that, hold down these 4 keys when booting up: Command Option O F
This invokes what's called Open Firmware. Then, at its prompt
(probably 0>) issue these two commands, one at time, waiting for
another prompt to enter the second (type carefully) -
reset-nvram
reset-all
The computer should restart after the second command, at which
point you can just let it boot normally.
Billy Y..
> My friend bought an eMac awhile back. I don't know the model or
> whatever, so if we need that info I'll have to get back with you
[quoted text clipped - 9 lines]
> with or near her.) I didn't know how to get past that screen, so
> what I did was entirely reinstall the system from the CDs.
From which CDs? I can't tell from your post, but if you used the CDs
for a different kind of computer, they may not have included what was
needed to run the monitor properly on this computer.
If that is the problem (and I have no idea if it is) the solution is
to use the CDs from the same kind of computer (that is, the same
version of the emac) or to use a retail OS install CD from apple (not
the kind that usually comes in the box with your computer, but the
kind you purchase separately).
Of course, the problem could be something else too. I think there was
a logic board recall on some of the emacs. But the ones that I've
seen that had this problem displayed rather different symptoms (mostly
frequent random crashes).
Suzie-Q - 29 Apr 2008 01:10 GMT
> > My friend bought an eMac awhile back. I don't know the model or
> > whatever, so if we need that info I'll have to get back with you
[quoted text clipped - 24 lines]
> seen that had this problem displayed rather different symptoms (mostly
> frequent random crashes).
I used the original eMac disks.

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Király - 29 Apr 2008 01:36 GMT
> I used the original eMac disks.
Try resetting the PRAM. Hold down command, option, P, and R all at
the same time as soon as you boot your computer. Continue to hold
them down until you hear the third startup bong. See if that fixes
your video issues.
Another thing to try is Apple Hardware test. It is on one of the
original CDs that came with the eMac.
--
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Lang may your lum reek.
billy@MIX.COM - 29 Apr 2008 02:48 GMT
=?ISO-8859-1?B?S2ly4Wx5?= <ggrandish@gmail.com> writes:
> Try resetting the PRAM. Hold down command, option, P, and R all at
> the same time as soon as you boot your computer. Continue to hold
> them down until you hear the third startup bong. See if that fixes
> your video issues.
It will not. In OS X the PRAM only stores two things:
- the audio master volume setting
- the drive and partition to be used as startup volume
Both of which are accessable via the System Preferences utility.
The video parameters are stored elsewhere, as I've already mentioned.
Billy Y..
Király - 29 Apr 2008 04:03 GMT
billy@mix.com wrote:
> It will not. In OS X the PRAM only stores two things:
>
> - the audio master volume setting
> - the drive and partition to be used as startup volume
I was going by this: http://support.apple.com/kb/HT1242
Are you saying that that document is wrong?

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Lang may your lum reek.
billy@MIX.COM - 29 Apr 2008 16:03 GMT
=?ISO-8859-1?Q?Kir=E1ly?= <me@home.spamsucks.ca> writes:
> I was going by this: http://support.apple.com/kb/HT1242
> Are you saying that that document is wrong?
I'm passing along what a friend who's in a position to
know pointed out to me, along with my own experience in
problems with changing displays on various computers.
Billy Y..
Dave Balderstone - 29 Apr 2008 16:49 GMT
> =?ISO-8859-1?Q?Kir=E1ly?= <me@home.spamsucks.ca> writes:
>
[quoted text clipped - 5 lines]
> know pointed out to me, along with my own experience in
> problems with changing displays on various computers.
Well, I for one will certainly take anonymous, anecdotal evidence on
usenet over an Apple Technical document any day!
What the hell does Apple know about their own computers, anyway?

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Király - 29 Apr 2008 18:04 GMT
billy@mix.com wrote:
> I'm passing along what a friend who's in a position to
> know pointed out to me, along with my own experience in
> problems with changing displays on various computers.
And you claim that that is more authoritative than Apple's own KB
article? LOL.

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billy@MIX.COM - 29 Apr 2008 21:40 GMT
Dave Balderstone <dave@n_o_t_t_h_i_sbalderstone.ca> writes:
Well, I for one will certainly take anonymous, anecdotal evidence on
usenet over an Apple Technical document any day!
What the hell does Apple know about their own computers, anyway?
Kir?ly <me@home.spamsucks.ca> writes:
> And you claim that that is more authoritative than Apple's own KB
> article? LOL.
And how much experience do either of you have solving this kind
of problem?
Billy Y..
Dave Balderstone - 29 Apr 2008 22:20 GMT
> Dave Balderstone <dave@n_o_t_t_h_i_sbalderstone.ca> writes:
>
[quoted text clipped - 10 lines]
> And how much experience do either of you have solving this kind
> of problem?
You're actually saying you and your friend know more about Macs than
Apple technicians and engineers!
That's FUNNY!

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Király - 29 Apr 2008 23:04 GMT
billy@mix.com wrote:
> And how much experience do either of you have solving this kind
> of problem?
Experience enough to know to trust a manufacturer's documented knowledge
base article over a stranger's undocumented "me and my friend say..."
claim.
So, is Apple wrong in that article?

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Király - 29 Apr 2008 23:17 GMT
> I used the original eMac disks.
Are you absolutely sure that they are the original discs? Installing an
older version than the one that shipped with your eMac can cause the
shrunken video problem you describe.
http://docs.info.apple.com/article.html?artnum=86511

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