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Mac Forum / Country Specific / UK Mac Group / May 2008



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Security update on a MB

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Peter Ceresole - 06 May 2008 18:05 GMT
A friend has just bought a MacBook. I helped him set it up, which is
pretty simple but I could see he needed the help; until now he has used
only Winboxes.

It's running 10.5.2.

First thing I/we did, as you do, was to run Software Update. He wanted
ten items, including Safari 3.1.1 (instead of 3.0.4) and Java and iTunes
and the whole thing... Including Security update 2008-02 (I think it is-
the machine's at his place and I'm now back home).

His ADSL connection, via AOL (don't ask- it works for him) was not
hugely fast, but it all seemed to come down okay except the security
update, which instead of being 55MB or so as announced, went on until it
had downloaded over 100MB. Then the MB restarted, as it should, but
stopped during the installation process. Really stopped. Nothing doing.

So I forced a restart. And it seemed to start okay, except that Safari
was still 3.0.4. So I ran software update again, which now only offered
the security and the Safari updates. I said go, and it clearly ran from
locally downloaded files. Again, the security update failed with no
progress. Restart; this time I just selected Safari update, and it
worked perfectly well.

All that remains is the security update. Which won't install.

It looks like the downloaded update is corrupted in some way. I'll have
to get rid of it, and try again. Where is it stored, and what's it
called?
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Peter

Chris Ridd - 06 May 2008 18:13 GMT
> It looks like the downloaded update is corrupted in some way. I'll have
> to get rid of it, and try again. Where is it stored, and what's it
> called?

What about just downloading the security update directly, and installing it?

<http://www.apple.com/support/downloads/securityupdate2008002v11leopard.html>

You even get to check if the update is corrupted or not :-)

Cheers,

Chris
Peter Ceresole - 06 May 2008 18:23 GMT
> What about just downloading the security update directly, and installing it?
>
> <http://www.apple.com/support/downloads/securityupdate2008002v11leopard.html>
>
> You even get to check if the update is corrupted or not :-)

Thanks. Good idea- except that from tomorrow morning we'll be on wet
string in Geneva, so it'll have to wait for a fortnight or so...

Will the existence of what I suspect is the corrupted download file
interfere with the future operation of Software Update? Because it
certainly seems to now...
Signature

Peter

Chris Ridd - 06 May 2008 18:36 GMT
>> What about just downloading the security update directly, and installing it?
>>
[quoted text clipped - 8 lines]
> interfere with the future operation of Software Update? Because it
> certainly seems to now...

I really don't know. I'd have thought that SU would only try to
download stuff that it knew wasn't installed, so a mangled download
shouldn't matter.

Maybe removing ~/Library/Caches/com.apple.SoftwareUpdate/ helps? We
agreed with Bella that anything in Caches is recreatable, so removing
it should not cause a problem.

Cheers,

Chris
Peter Ceresole - 06 May 2008 19:20 GMT
> > Will the existence of what I suspect is the corrupted download file
> > interfere with the future operation of Software Update? Because it
[quoted text clipped - 3 lines]
> download stuff that it knew wasn't installed, so a mangled download
> shouldn't matter.

Okay. But when I was running Software Update on the MacBook, it always
went to the 'corrupted' file and didn't offer to try to download
anything further (except for Garageband update and something else that
we didn't want). So it looks as though it is seeing the file there, and
looks no further. So I reckon I'll have to delete it by hand.

Thanks for the help.

This has not *quite* been the Mac experience as I would wish it,
although I don't think that the chap that bought the MB was particularly
aware that things weren't going right. My feeling is that I didn't in
any way push him to get a Mac, in fact I told him that if he was happy
with his Dell he should stick with it, so I feel that although I'm very
happy to help him, I'm not really responsible for his problems. But of
course it doesn't really work that way; I'd like it to be a great
experience for him. And although everything else has worked very well
indeed, this has been a bit of a bummer. I'm just glad he got it from
John Lewis, in case of any more glitches.

In the mean time, his wife has a Dell desktop which he wanted to get
networked by Wifi rather than Ethernet, as they are repainting and
moving machines about. I slotted in a Belkin Wifi card and it worked
absolutely fine, easy-peasy. Hmmm.
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Peter

Chris Ridd - 06 May 2008 19:46 GMT
>>> Will the existence of what I suspect is the corrupted download file
>>> interfere with the future operation of Software Update? Because it
[quoted text clipped - 9 lines]
> we didn't want). So it looks as though it is seeing the file there, and
> looks no further. So I reckon I'll have to delete it by hand.

Yeah, but if you download the update directly and double-click to
install it, SU simply doesn't get a look in. *Afterwards* SU'll see the
package is installed and (hopefully) not bother with the cached thing.

> In the mean time, his wife has a Dell desktop which he wanted to get
> networked by Wifi rather than Ethernet, as they are repainting and
> moving machines about. I slotted in a Belkin Wifi card and it worked
> absolutely fine, easy-peasy. Hmmm.

Even Windows has to get it right sometimes, eh?

Cheers,

Chris
Peter Ceresole - 06 May 2008 20:09 GMT
> Yeah, but if you download the update directly and double-click to
> install it, SU simply doesn't get a look in. *Afterwards* SU'll see the
> package is installed and (hopefully) not bother with the cached thing.

Yes. I'll try that when I get back; after all, that MacBook's up to date
in every other way, so it's probably not an emergency matter. Time to
sort things out then.

Meanwhile, I'm trying to remember the juju for getting Anne's TiBook on
line via dialup. Ought to be a piece of cake, but it's been months since
I did it last and until I actually have it sorted I'm never totally
happy.
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Peter

 
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