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Mac Forum / Country Specific / UK Mac Group / February 2008



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Ian Cargill - 27 Feb 2008 22:40 GMT
I've just set up one of those Vodafone USB broadband devices on a
MacBook Air. So far so good - I can browse the internet and receive
e-mails. However, I can't send e-mails because Mail can't use the
Outgoing Mail Server (SMTP). The question is what outgoing mail server
should I specify so I can send e-mails via the USB device?

Thanks
Ian
Graham J - 27 Feb 2008 22:47 GMT
> I've just set up one of those Vodafone USB broadband devices on a
> MacBook Air. So far so good - I can browse the internet and receive
> e-mails. However, I can't send e-mails because Mail can't use the
> Outgoing Mail Server (SMTP). The question is what outgoing mail server
> should I specify so I can send e-mails via the USB device?

If you an email service independent of any ISP so that your email address is
of the form myname@mydoman.co.uk you will also be given the use of a
mailserver of the form smtp.mydomain.com which will require you to provide a
username and password.  It is normally possible to use such services via any
ISP.

Alternatively you have to use the smtp server provided by the ISP - in this
case Vodafone.  Do they not give you an email address?  The difficulty
arises that you then have to change your email client settings according to
the internet connection.#

Signature

Graham J

Ian Cargill - 29 Feb 2008 18:39 GMT
> > I've just set up one of those Vodafone USB broadband devices on a
> > MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 12 lines]
> arises that you then have to change your email client settings according to
> the internet connection.#

Thanks for all the replies. I feel educated in the topic of outgoing
mail servers.  Armed with this knowledge I contacted the ISP and they
tweaked something which allowed me to use their server regardless of the
location of the MacBook.

Thanks
Ian
Danny Thompson - 27 Feb 2008 23:06 GMT
> I've just set up one of those Vodafone USB broadband devices on a
> MacBook Air. So far so good - I can browse the internet and receive
> e-mails. However, I can't send e-mails because Mail can't use the
> Outgoing Mail Server (SMTP). The question is what outgoing mail server
> should I specify so I can send e-mails via the USB device?

Yes, I've got the same problem. I got the impression from the Vodafone
literature that I'd be able to send from any account.

I can use my .Mac account to send, but not my Pipex one.

Not an immediate problem, but one I will need to resolve.

I also want to check my usage, but can't find how to do it anywhere -
and I couldn't get the device the to operate in Parallels so that's
not an option either.

The query I sent via the Vodafone support page last Thursday hasn't
had a reply yet.

Danny
Woody - 27 Feb 2008 23:21 GMT
> > I've just set up one of those Vodafone USB broadband devices on a
> > MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 4 lines]
> Yes, I've got the same problem. I got the impression from the Vodafone
> literature that I'd be able to send from any account.

You can only send to an account that has smtp authentication. Noone with
a standard SMTP service is going to let you send mail unless you
connected through them.

> I can use my .Mac account to send, but not my Pipex one.

Yes. for that reason

> Not an immediate problem, but one I will need to resolve.

Why, if you can send via the .mac address?

Failing that can't you just send through someone like google or yahoo?

> I also want to check my usage, but can't find how to do it anywhere -
> and I couldn't get the device the to operate in Parallels so that's
> not an option either.

Like this: <http://m.ac.nz/cheetahwatch/> , which looks like this:
<http://skitch.com/woody/g6ra/modem-status> ?

Don't vodafone have any sort of checker thing? I have a thing on three
which says what your usage is.

Signature

Woody

www.alienrat.com

Pd - 28 Feb 2008 10:21 GMT
> > I also want to check my usage, but can't find how to do it anywhere -
> > and I couldn't get the device the to operate in Parallels so that's
> > not an option either.
>
> Like this: <http://m.ac.nz/cheetahwatch/>

Lovely bit of software, for free! And what a fantastic FQD. Obviously
the New Zealand academic network allow single character domains.

Signature

Pd

Danny Thompson - 29 Feb 2008 11:20 GMT
> > Not an immediate problem, but one I will need to resolve.
>
> Why, if you can send via the .mac address?

Because I don't mind sending from my .Mac address, but my wife doesn't
want to on her PB G4. I'd tried changing the reply-to address, but
that didn't work. Looks like I'll set up a Gmail account for this
purpose now.

> > I also want to check my usage, but can't find how to do it anywhere -
> > and I couldn't get the device the to operate in Parallels so that's
[quoted text clipped - 5 lines]
> Don't vodafone have any sort of checker thing? I have a thing on three
> which says what your usage is.

Vodafone don't seem to have a usage checker for Macs. I was sure I
read about it somewhere when I was doing the research, but I can't
find it anywhere. Vodafone haven't responded to my emailed query sent
a week ago, and the person I spoke to on their helpline number
couldn't help.

CheetahWatch is just the thing though. I'm using it now. Excellent,
thanks.

Danny
Woody - 29 Feb 2008 11:54 GMT
>> > Not an immediate problem, but one I will need to resolve.
>>
[quoted text clipped - 3 lines]
> want to on her PB G4. I'd tried changing the reply-to address, but
> that didn't work.

Why not, how can it not work changing your address? Or is it a mac.com thing
that changes the address?

> Looks like I'll set up a Gmail account for this
> purpose now.

Makes sense

>> > I also want to check my usage, but can't find how to do it anywhere -
>> > and I couldn't get the device the to operate in Parallels so that's
[quoted text clipped - 7 lines]
>
> Vodafone don't seem to have a usage checker for Macs.

I meant on their website. Three have a webpage thing called 'MyThree' where
you can check your usage, and other stuff. It doesnt count in your usage
either as it is on the three website. I assumed vodafone would have the same
thing.

> I was sure I
> read about it somewhere when I was doing the research, but I can't
> find it anywhere. Vodafone haven't responded to my emailed query sent
> a week ago, and the person I spoke to on their helpline number
> couldn't help.

That sounds normal for any phone company.

Signature

Woody

Pd - 29 Feb 2008 14:20 GMT
> > I was sure I
> > read about it somewhere when I was doing the research, but I can't
[quoted text clipped - 3 lines]
>
> That sounds normal for any phone company.

Pretty normal for an ISP as well, or so I thought until I switched from
Pipex to Be.

Pipex used to charge me an extra £3 a month if I went over the 2GB cap,
which I did regularly, but provided no way to find out what my current
usage was. They obviously knew, because they'd charge me for going over,
but they lacked the wit to put it on MyPipex account.

Pipex also took over my phone calls without being asked to.

Then they charged me £143 for cancelling my account with them, which
they said they wouldn't, then said they'd refund.

Be have been Bloody Brilliant.
Freephone number for customer support.
I signed up for Be Unlimited, 24Mbps download and 1.3Mbps upload.
Unfortunately my line won't support any better than 4Mbps, so I emailed
them asking what I need to do to downgrade to the cheaper Value plan,
and is there any advantage to staying on the Unlimited Plan
They emailed back within 10 minutes saying they'd reduced my monthly fee
to the Value plan, that the only advantage for me on the Unlimited would
be if I wanted a fixed IP address.

I was gobsmacked - fast, really helpful, and an answer that was actually
relevant to the question I'd asked, rather than your typical answer off
a database picked by tagging keywords so probably not answering the
actual question.

Signature

Pd

Woody - 29 Feb 2008 14:43 GMT
> > > I was sure I
> > > read about it somewhere when I was doing the research, but I can't
[quoted text clipped - 11 lines]
> usage was. They obviously knew, because they'd charge me for going over,
> but they lacked the wit to put it on MyPipex account.

Are you sure it was a lack of wit?
I mean by not putting it on the page, they got £3/month extra from you.
If they did expend some resources to make a page with the usage on it,
they wouldn't get that money.

Doesn't seem like a lack of wit!

> Pipex also took over my phone calls without being asked to.

ooh - you got slammed!

> Then they charged me £143 for cancelling my account with them, which
> they said they wouldn't, then said they'd refund.

Thats nice

> Be have been Bloody Brilliant.
> Freephone number for customer support.
[quoted text clipped - 5 lines]
> to the Value plan, that the only advantage for me on the Unlimited would
> be if I wanted a fixed IP address.

See, now I couldn't join a plan called 'unlimited', as it is clearly
untrue. But sounds good anyway.

Signature

Woody

www.alienrat.com

Pd - 29 Feb 2008 14:47 GMT
> See, now I couldn't join a plan called 'unlimited', as it is clearly
> untrue. But sounds good anyway.

I download about 5GB a month, which I don't think is taking the piss, so
"unlimited" in my case means "I haven't reached the limit" and is
therefore quite true.

Signature

Pd

Ian Robinson - 27 Feb 2008 23:23 GMT
> Yes, I've got the same problem. I got the impression from the Vodafone
> literature that I'd be able to send from any account.
>
> I can use my .Mac account to send, but not my Pipex one.
>
> Not an immediate problem, but one I will need to resolve.

Could be the port that is in use. I had to change to port 225 to be able to
send from some networks whilst away from home.

I also had to help someone recently who used BT broadband when at home but
couldn't send email when away in hotels. We set them up with a sub-£20 per
year Gradwell SMTP account for sending all mail to solve that problem.

Ian
Signature

Ian Robinson, Belfast, UK
<http://www.canicula.com/wp/>

Woody - 27 Feb 2008 23:34 GMT
> > Yes, I've got the same problem. I got the impression from the Vodafone
> > literature that I'd be able to send from any account.
[quoted text clipped - 11 lines]
>
> Ian

Signature

Woody

www.alienrat.com

Woody - 27 Feb 2008 23:35 GMT
> > > Yes, I've got the same problem. I got the impression from the Vodafone
> > > literature that I'd be able to send from any account.
[quoted text clipped - 9 lines]
> > couldn't send email when away in hotels. We set them up with a sub-£20 per
> > year Gradwell SMTP account for sending all mail to solve that problem.

Odd. My macbook locked up almost entirely, apart from the mouse button.
Not much use but a bit strange.
I think it may need to go back - it has now done that 3 times.

Anyway, i was going to say, you can do that with a free google account.

Signature

Woody

www.alienrat.com

Ian Robinson - 27 Feb 2008 23:39 GMT
> Anyway, i was going to say, you can do that with a free google account.

I'm sure you can. But I know that Gradwell works and I needed to set up the
user in question with something I was confident in. I use Gradwell so that;s
what I went with. £18 per year or something.

Ian
Signature

Ian Robinson, Belfast, UK
<http://www.canicula.com/wp/>

varnish - 28 Feb 2008 15:19 GMT
> > Anyway, i was going to say, you can do that with a free google account.
>
[quoted text clipped - 3 lines]
>
> Ian

www.authsmto.com did it for me
Jon B - 28 Feb 2008 10:43 GMT
> > I've just set up one of those Vodafone USB broadband devices on a
> > MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 6 lines]
>
> I can use my .Mac account to send, but not my Pipex one.

Vodafone won't stop you sending, but, your ISPs etc won't accept
incoming SMTP requests to their servers unless you are using their
internet connection to stop spammers using their server. A quick google
would suggest the vodafone smtp server is 'send.vodafone.net'.

Or as others suggest, use an smtp server that doesn't matter what
connection you use. Note this doesn't have to be the email address or
account you are using, so you could set up a gmail account for the
authenticated smtp server part, and send the pipex mail regardless of
which connection you are using.
Signature

Jon B
Above email address IS valid.
<http://www.bramley-computers.co.uk/> Apple Laptop Repairs.

James Dore - 28 Feb 2008 11:22 GMT
> > > I've just set up one of those Vodafone USB broadband devices on a
> > > MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 17 lines]
> authenticated smtp server part, and send the pipex mail regardless of
> which connection you are using.

Be aware that if you use GMail's SMTP server with your Gmail
credentials, it will re-write the From: address to your Gmail address,
irrespective of what your mail client is set to. I have been bitten by
this numerous times in the past, where I've sent mails from my work
account using smtp.gmail.com and had the replies (for the recipients
never bother to change the reply-to address) go to my Gmail account.
Which I don't check until I get home.

There may be a setting you can change in Gmail's web interface, but
smtp.ox now uses authentication, so I can use it wherever.

Cheers,
Signature

james dore
IT Officer,
New College, Oxford
http://www.new.ox.ac.uk/ it-support@new....

Peter Ceresole - 28 Feb 2008 11:32 GMT
> I have been bitten by
> this numerous times in the past, where I've sent mails from my work
> account using smtp.gmail.com and had the replies (for the recipients
> never bother to change the reply-to address)

Can't *you* insert a reply-to header in the mail? That should redirect
all replies to your specified mail address. I've been doing this for
years, in Eudora, when I post from my Geneva dialup ISP. All my outgoing
mail goes through their smtp server, and I collect all the replies via
my Demon mail service. Works a treat.
Signature

Peter

James Dore - 28 Feb 2008 15:43 GMT
> > I have been bitten by
> > this numerous times in the past, where I've sent mails from my work
[quoted text clipped - 6 lines]
> mail goes through their smtp server, and I collect all the replies via
> my Demon mail service. Works a treat.

Hm - it's not immediately obvious how to achieve this with Mail.app -
since I have a working solution I'm not too bothered, but I'll bear that
in mind for some other time.

Cheers,
Signature

james dore
IT Officer,
New College, Oxford
http://www.new.ox.ac.uk/ it-support@new....

Chris Ridd - 28 Feb 2008 16:17 GMT
>>> I have been bitten by
>>> this numerous times in the past, where I've sent mails from my work
[quoted text clipped - 10 lines]
> since I have a working solution I'm not too bothered, but I'll bear that
> in mind for some other time.

Try the popup "headers" menu.

<http://skitch.com/chrisridd/g9f3/reply-to-headers>

Or, use View > Reply-To Address Field.

Cheers,

Chris
ric - 29 Feb 2008 09:47 GMT
> > > > I've just set up one of those Vodafone USB broadband devices on a
> > > > MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 36 lines]
>
> - Show quoted text -

whilst i've had mixed results using the gmail SMTP servers full stop,
you can register your own reply to address via the Gmail account
settings - .e.g my domain name is used for email forwarding and i'd
like stuff sent via gmail to have a "from" field of
xxxx@mydomain.com.  I register the xxxx@mydomain.com on the gmail
account settings, they send an email to it to ensure i do own it, and
once i've clicked on the hyperlink it's authorised as a reply to
address.  you can then set gmail to default to that address in the
future...
Marco Bakker - 27 Feb 2008 23:22 GMT
> I've just set up one of those Vodafone USB broadband devices on a
> MacBook Air. So far so good - I can browse the internet and receive
> e-mails. However, I can't send e-mails because Mail can't use the
> Outgoing Mail Server (SMTP). The question is what outgoing mail server
> should I specify so I can send e-mails via the USB device?

If you have a GMail account as well, you can try their SMTP server.

Signature

                                                                  marco

Simon Puddingham - 28 Feb 2008 06:08 GMT
> I've just set up one of those Vodafone USB broadband devices on a
> MacBook Air. So far so good - I can browse the internet and receive
[quoted text clipped - 4 lines]
> Thanks
> Ian

There are no stupid questions.... just stupid people.
.
 
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