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Mac Forum / Country Specific / UK Mac Group / January 2008Entourage mail attachments
A friend insists on using Entourage for mail, and he's run into an odd problem: it won't send any mail with an attachment. Any mail with an attachment just sits there in the out box, and eventually times out. Mail with no attachments is sent fine. Any thoughts from those who use Entourage? MST >A friend insists on using Entourage for mail, and he's run into an odd >problem: it won't send any mail with an attachment. Any mail with an >attachment just sits there in the out box, and eventually times out. Mail >with no attachments is sent fine. > >Any thoughts from those who use Entourage? Can the same mailserver handle the same attachments from another client, over the same protocol (SMTP/IMAP/Exchange)? Which protocol is he using? Which version of Entourage, come to that? Entourage 2008 has a not very good Progress panel (cmd-7 or the Windows menu) which may help. I've forgotten if the 2004 version has already... Cheers - Jaimie  SignatureIf you own a jackhammer, every problem looks like hours of fun > Can the same mailserver handle the same attachments from another > client, over the same protocol (SMTP/IMAP/Exchange)? Which protocol is > he using? Good question. He's using SMTP. Webmail works fine, but that's a different protocol, isn't it? Which version of Entourage, come to that? I'll check when I visit him today. I think it's 2007. (The problem may have been clouded in that he's just be sold a seriously duff Mac and I'm currently determining if it's sick with hardware or software problems. But I'm Mac-savvy enough to be pretty sure the Entourage problem is unrelated. I'll get back to you.) MST >> Can the same mailserver handle the same attachments from another >> client, over the same protocol (SMTP/IMAP/Exchange)? Which protocol is [quoted text clipped - 11 lines] >problems. But I'm Mac-savvy enough to be pretty sure the Entourage problem is >unrelated. I'll get back to you.) It *ought* to be software-only, but stranger things have happened to network stacks... There aren't any options for SMTP (it's too simple!) so I'd expect it to be either a networking or a server-side problem. Small mails go okay, I assume, so what about large body-text-only emails? Check there's actually an SMTP connection happening during the attempted transfer, using the Progress pane and also with `netstat -a | grep smtp-server-name` in a terminal. Is it a fresh install of OS+everything, since it's a new machine (however dodgy)? Out of interest, what are the duffness symptoms? Cheers - Jaimie SignatureIt is better, of course, to know useless things than to know nothing. - Lucius Annaeus Seneca, 'Epistles' > Is it a fresh install of OS+everything, since it's a new machine > (however dodgy)? Out of interest, what are the duffness symptoms? It's a format-the-hard-drive-fresh-install-and-thank-the-Love-I-got-him-to-use-Time- Machine. Brief history: Serious difficulty waking computer from sleep, or when restarting. Check permissions using Disk Utility; DU hangs. Try clean install of system. "Unknown Error - Cannot install system on this disk" and entire disk now hopelessly corrupted. Today, the plan is to reformat his disk, reinstall system, and then his data from TM backup - NOT using Migration Assistant! The guy who sold it to him says the problem is because it's connected to the mains via an extension cable. A visit to the small claims court may be in the offing. MST >> Is it a fresh install of OS+everything, since it's a new machine >> (however dodgy)? Out of interest, what are the duffness symptoms? [quoted text clipped - 8 lines] > > Check permissions using Disk Utility; DU hangs. Does anything appear in the logs (Console.app)? > Try clean install of system. "Unknown Error - Cannot install system on this > disk" and entire disk now hopelessly corrupted. IIRC the Installer has an option to format the disk in a menu. > The guy who sold it to him says the problem is because it's connected to the > mains via an extension cable. A visit to the small claims court may be in the > offing. That's quite a good one! Cheers, Chris > It *ought* to be software-only, but stranger things have happened to > network stacks... There aren't any options for SMTP (it's too simple!) > so I'd expect it to be either a networking or a server-side problem. Sorted. You were right, it was a networking problem. His router was on the way out, and he'd got a new Netgear (sorry Woody). As soon as I installed that, all the e-mail problems went away. Other problems are serious enough to start in a new thread. MST > Entourage 2008 has a not very good Progress panel (cmd-7 or the > Windows menu) which may help. I've forgotten if the 2004 version has > already... It had a relatively useless one as well. Cheers, Chris >> Entourage 2008 has a not very good Progress panel (cmd-7 or the >> Windows menu) which may help. I've forgotten if the 2004 version has >> already... > > It had a relatively useless one as well. It tells what is happening at each step of the process, if you have the disclosure triangle selected to open. There is also an error log window. Ian SignatureIan Robinson, Belfast, UK <http://www.canicula.com/wp/> >>> Entourage 2008 has a not very good Progress panel (cmd-7 or the >>> Windows menu) which may help. I've forgotten if the 2004 version has [quoted text clipped - 4 lines] > It tells what is happening at each step of the process, if you have the > disclosure triangle selected to open. It still only tells you what's happening in vague terms. Sometimes that's not enough. > There is also an error log window. I'd forgotten that. IIRC that wasn't much more help :-( Cheers, Chris |
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