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Mac Forum / General / Networking / December 2004Mail.app Phantom Response
Here's a strange one... whenever I receive an email from a certain aol customer and hit the reply button nothing apparently happens. However if I quit Mail and relaunch, the addressed reply message window is open but without any body text and a draft now shows in the draft box. The body of the original message is in html. Has anyone else seen this? Does it happen with everyone from aol or is this an isolated case. Any idea how to report the bug to Apple without it being an exercise in naivety?  SignatureNelson > Here's a strange one... whenever I receive an email from a certain aol > customer and hit the reply button nothing apparently happens. However [quoted text clipped - 4 lines] > this? Does it happen with everyone from aol or is this an isolated > case. This is a known problem wih certain versions of AOL mailer. You will need to convert the messge to plain text before replying. Use option-apple-p or View -> Message -> Plain Text Alternative (See the Apple suppport forums for many, many posts about this.) >> Here's a strange one... whenever I receive an email from a certain aol >> customer and hit the reply button nothing apparently happens. However [quoted text clipped - 11 lines] > > (See the Apple suppport forums for many, many posts about this.) Thanks, that worked. SignatureNelson > Any idea how to report the bug to Apple without it being an exercise in > naivety? You have to be a member of the Apple Developer Connection to provide official bug reports to Apple. You can sign up for free at <http://connect.apple.com>. The next step is to file a bug report at <http://bugreport.apple.com/>. Note that your bug report won't be very helpful (and therefore is unlikely to get fixed) unless it has a couple of things: -Exact steps for Apple to reproduce the bug. -An exact description of the environment in which you see it -- what software you're running, etc. In this case, you'd want to include the raw source of the message you're having trouble replying to. To generate that in Mail, select the message and go to View->Message->Raw Source. Include the entire raw source, not just a snippet. I'd also suggest including your Mail preferences (~/Library/Preferences/com.apple.mail.plist) in case something in those is triggering this. -Eric SignatureEric Albert ejalbert@cs.stanford.edu http://outofcheese.org/ >> Any idea how to report the bug to Apple without it being an exercise in >> naivety? > > You have to be a member of the Apple Developer Connection to provide > official bug reports to Apple. You can sign up for free at > <http://connect.apple.com>. Thanks for the info. Looks like it has already been reported however. SignatureNelson >> You have to be a member of the Apple Developer Connection to provide >> official bug reports to Apple. You can sign up for free at >> <http://connect.apple.com>. > > Thanks for the info. Looks like it has already been reported however. Yep. Apple has known about this for some time. They don't seem to want to fix it. :-/ > >> You have to be a member of the Apple Developer Connection to provide > >> official bug reports to Apple. You can sign up for free at [quoted text clipped - 4 lines] > Yep. Apple has known about this for some time. They don't seem to want > to fix it. :-/ What's the bug number? -Eric SignatureEric Albert ejalbert@cs.stanford.edu http://outofcheese.org/ >>> Thanks for the info. Looks like it has already been reported however. >> >> Yep. Apple has known about this for some time. They don't seem to want >> to fix it. :-/ > > What's the bug number? Sinc e I'm not a member of the apple developer connection they won't apply a bug number to my feedback email. I guess it's not really a bug unless you give apple money. > Sinc e I'm not a member of the apple developer connection they won't > apply a bug number to my feedback email. I guess it's not really a bug > unless you give apple money. It doesn't cost anything to register as a developer. That gives you the ability to officially file bug reports and have a number assigned. <http://developer.apple.com/membership/?nav> Feedback email does not go into the bug tracking process. > >>> Thanks for the info. Looks like it has already been reported however. > >> [quoted text clipped - 6 lines] > apply a bug number to my feedback email. I guess it's not really a bug > unless you give apple money. I posted instructions in this thread explaining how to report bugs to Apple for free. It isn't a bug report unless it's filed as a bug report, though. :) -Eric SignatureEric Albert ejalbert@cs.stanford.edu http://outofcheese.org/ |
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