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Mac Forum / General / Hardware / March 2005"Do Not Disconnect" - "No iPod connected"
I posted this at ipodlounge but so far no one's known the answer so I'll try here: Just bought my first iPod, a 30G Photo. I made sure that my Mac OS 10.3 has the latest iTunes installed. I have my music on an external LaCie firewire drive always plugged into my Powerbook. I have set in Itunes > Preferences > Advanced > Music Library to look in the Music folder that I've made on the external drive. iTunes sees this folder and displays all the library. When I plug in my iPod to the mac, I am using the cable that came with it. Everything I've read implies that it is a firewire cable but I didn't get a firewire cable with the iPod. I got a USB cable. So I plug it into a USB port. The Mac sees that the iPod is connected because it places the iPod icon on the desktop when I plug it in. But it just sits there and flashes Do Not Disconnect. I see no activity that Itunes is uploading tunes to the iPod. When I go to iTunes > Preferences > iPod it says "No iPod connected". Also: I took it into the local iPod store yesterday to ask about this and they plugged it into one of their Macs. -- I didn't bring the cable so they used one of their firewire cables. When they plugged my iPod in it automatically started loading the tunes they had on their Mac. So I guess that means that the iPod is okay. I was wondering if the USB cable is not right but the fact that when I use it to plug the iPod to the Mac I do see an icon on the desktop means that something is going through the USB port. So what's going on? \Samson > I posted this at ipodlounge but so far no one's known the answer so > I'll try here: [quoted text clipped - 6 lines] > Library to look in the Music folder that I've made on the external > drive. iTunes sees this folder and displays all the library. Did you run the installer on the CD-ROM that came with the iPod to make sure the drivers are correct? >Did you run the installer on the CD-ROM that came with the iPod to make >sure the drivers are correct? I remember doing it and checking to make sure that iTunes was up to date. But to be sure I just tried to do it again. I stuck the CD-ROM for the iPod into the Mac and ran the iPod installer. It got to a window that says "Plug in an iPod to update it" and I did so. The iPod icon is sitting on the desktop but both the Update and Restore buttons are greyed out. Very confusing because as mentioned: 1) the iPod worked at the Apple store yesterday when we took it in. 2) the USB cable appears to be working at least to the degree that plugging it in puts an iPod icon on the desktop and changes the screen on the iPod from the Menu to the Do Not Disconnect. ?????? How old is the Powerbook? I¹m betting that the problem is you only have USB 1, not USB 2. Spend a few bucks and get the firewire cable for it. You really wouldn¹t want to transfer files to an iPod over USB 1. Sort of like watching a snail race. > I posted this at ipodlounge but so far no one's known the answer so > I'll try here: [quoted text clipped - 33 lines] > > \Samson It is a PowerPC G4 550MHz, bought about four or five years ago. I've got an external hard drive hooked up through firewire and a bunch of other stuff like keyboard, wacom tablet, trackball mouse, APC UPS, camera, and printer hooked to the USB port. It never occured to me what speed the USB port is, but with those devices I wouldn't notice the slower speed. Maybe it is USB 1. Is there a app or window that I can look at to see if that is the case? \Samson >How old is the Powerbook? I¹m betting that the problem is you only have >USB 1, not USB 2. Spend a few bucks and get the firewire cable for it. [quoted text clipped - 38 lines] >> >> \Samson >It is a PowerPC G4 550MHz, bought about four or five years ago. I've >got an external hard drive hooked up through firewire and a bunch of [quoted text clipped - 7 lines] > >\Samson >>> iPod in it automatically started loading the tunes they had on their >>> Mac. So I guess that means that the iPod is okay. [quoted text clipped - 6 lines] >>> >>> \Samson I got out the manual from the Powerbook and it talks about "USB" and doesn't mention USB 2 so I guess it isn't USB 2. I'll go get a firewire cable for it -- another $20. Also I now note on the box that came with the iPod that it lists USB2 (or firewire) as a requirement. \Samson > I got out the manual from the Powerbook and it talks about "USB" and > doesn't mention USB 2 so I guess it isn't USB 2. I'll go get a > firewire cable for it -- another $20. > > Also I now note on the box that came with the iPod that it lists USB2 > (or firewire) as a requirement. If it works with USB2, it's supposed to be backwards-compatible with USB1. My Shuffle works with my aftermarket USB1 card in my old beige G3. > It is a PowerPC G4 550MHz, bought about four or five years ago. I've > got an external hard drive hooked up through firewire and a bunch of > other stuff like keyboard, wacom tablet, trackball mouse, APC UPS, > camera, and printer hooked to the USB port. It never occured to me > what speed the USB port is, but with those devices I wouldn't notice > the slower speed. Maybe it is USB 1. It is. I bet that if you let the iPod run overnight, you'd see some results. I'm running an iPod Shuffle, and even with only 512 megs, it gets a bit poky with USB 1. > It is a PowerPC G4 550MHz, bought about four or five years ago. I've > got an external hard drive hooked up through firewire and a bunch of [quoted text clipped - 5 lines] > Is there a app or window that I can look at to see if that is the > case? You can look at the system profiler. USB 2 ports are typically identified as either "USB 2" or "high speed USB". Your old Powerbook definitely has USB 1.1 since it predates USB 2.0 by a year or two. Do not use your iPod on a USB hub if the hub is un-powered. You would definitely be better off using your iPod via Firewire. USB 1 is okay for scanners and low-bandwidth devices such as a mouse and keyboard, but you will grow old waiting for data to download to an iPod that way. Watch that APC UPS software. If it doesn't see the UPS, on my G5, the UPS software gradually brings the computer to a craw. Don't know why.. Harry Watch that APC UPS software. If it doesn't see the UPS, on my G5, the UPS software gradually brings the computer to a craw. Don't know why.. Harry >How old is the Powerbook? I¹m betting that the problem is you only have >USB 1, not USB 2. Spend a few bucks and get the firewire cable for it. >You really wouldn¹t want to transfer files to an iPod over USB 1. Sort >of like watching a snail race. You were right. We got a firewire cable today and with that it works fine. Thank you. \Samson > I posted this at ipodlounge but so far no one's known the answer so > I'll try here: [quoted text clipped - 31 lines] > > So what's going on? It is entirely possible the USB cable is defective, but you might have a defective USB port on your computer. Try using a different USB port. Was it ever plugged into a PC? When I once plugged my iPod, with all the songs I had on my Mac, into my PC, the iTunes on my PC reformatted the iPods hard drive to a PC format. I had to run a utility on the apple site to 'get it back'. I' don't know where to get a firewire cable, but I'm sure they can be bought. Harry Hey- Check out this great site that is giving away totally FREE iPods! I've joined and I think you should as well. It's a completely legitimate offer, and this company has already given away $4 million in FREE stuff! Check out the article on Wired.com http://www.wired.com/news/mac/0,2125,64614,00.html All you have to do is join, complete an online offer, and refer friends to do the same. That's it! Here is my referral link. To help me get my iPod, click this exact link to join, or copy and paste it into a browser: http://www.freeiPods.com/?r=8462532 |
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