Mac Forum / General / Hardware / May 2008

Hei hamad...

Try first of all to delete all HP prefs files for the scanner from
username/library/preferences along with the folder 'by Host' also in the
prefs folder. Restart with the scanner connected and turned on.

The HP site says, it is Leopard and Tiger compatible... - Have you
updated the software lately after you've installed latest versions of
Tiger and Leopard?

Due to the HP website, it uses same drivers and software as the 8270
"CDHP Scanjet 8200c/8270 Series Software and Drivers". You can obtain
that full ver. 9.0 CD directly from HP. It is released nov.07. - HP will
have some money for sending the CDs, but I'm not sure how much they
claim at your place...

You can also download each part manually from this site. - I'll
recommend to see, what versions are on your own orig. CD and then
download the versions on the site, that are newer than those of yours.
CD - HP Scanjet 8200c/8270 Series Software and Drivers

Vuescan works with nearly everything, and so do Silverfast. Do take a
look at their products too before deciding, whether and what to buy...

SilverFast SE (Hewlett Packard) 6.5.5r5 (updated April 2008)
scanner software
http://www.versiontracker.com/dyn/moreinfo/macosx/10074
SilverFast Ai STUDIO 6.5.5r5 (Updated March 2008)
scanner software for most scanners
http://www.versiontracker.com/dyn/moreinfo/macosx/4003

cheers, Erik Richard

There is a short discussion in the HP business support forums indicating
that HP Scan Pro does not work with Leopard.  There is a mention of a
new CD, but it may be for Tiger.

I have a ScanJet 5590 -- which I understand isn't the same thing, but
does use the same software, at least for the higher-level stuff --
working on 10.4.11.  It's pretty flaky, though it does work.

One problem I had with mine, which you might want to investigate, is
that it's *very* sensitive to USB issues.  I found that if I had the
scanned plugged in through one particular generic USB hub, either the
whole thing wouldn't work, or the software would crash mid-scan.  So you
might want to remove all your other devices from the USB bus (that you
can), plug the scanner directly into the computer, and retry.

If that doesn't work my next suspicion would be a software conflict with
something else, although I don't really know what.

It's a pity scanner makers can't establish and stick to some sort of
standard interface, and get out of the software business entirely --
they're really dreadful at it.

Good luck,
Kadin.