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Mac Forum / General / Hardware / March 2008Failing DVD burner in MBP?
I have a 15" 2.4 GHz MBP. Lately it's been failing to write DVDs. Popcorn 3.0.2 gives me this error message: The drive reported an error: Sense Key = MEDIUM ERROR Sense Code = 0x0C WRITE ERROR At first, I thought it might be some cheap blanks I had, so I went out and bought some Sony disks... same failure. It seems to write CDs without any problems. I've read several places advising NOT to use so-called disk cleaners on my MBP. Has anyone ever used one of these cleaners successfully on a MBP? The MBP is still under warranty. What do you think? Is this a hardware failure? Should I take it in the the Apple store? Thanks O.  SignatureO. Hendersen ohendersen@yahoo.com > I have a 15" 2.4 GHz MBP. Lately it's been failing to write DVDs. > [quoted text clipped - 4 lines] > Sense Code = 0x0C > WRITE ERROR Exactly whic model is the DVD drive - Sony, Matshita, Pioneer? > At first, I thought it might be some cheap blanks I had, so I went out > and bought some Sony disks... same failure. > > It seems to write CDs without any problems. I've seen some reports that some of the Sony drives used in MB/MBP sometimes won't burn DVDs > I've read several places advising NOT to use so-called disk cleaners on > my MBP. Has anyone ever used one of these cleaners successfully on a MBP? You may only use a dry CD/DVD cleaning tool such as the one from AM with a small brush on the writing surface. - Never use any kind of liquid - only dry cleaning > The MBP is still under warranty. > > What do you think? Is this a hardware failure? Should I take it in the > the Apple store? Try first to delete the Popcorn prefs file from username/library/preferences. - And then try to burn again. - I know this could cost you 2-3 medias, but to avoid any problems if it isn't a hardware error. If you have tried it with a 'DVD -R' media, I'd recommend first to try it with a new 'DVD -R' media after having deleted the prefs file. Then try it with a 'DVD +R' media after having deleted the prefs file again - Some drives don't like one type, but works fine with the other. If the error persists, I'd take it to the store, since it then very well could be a hardware error. Cheers, Erik Richard Signature~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rgds. Grüße, Mvh. Erik Richard Sørensen, Member of ADC <mac-man_NOSP@M_stofanet.dk> <http://www.nisus.com> NisusWriter - The Future In Multilingual Textprocessing ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ DVD media seem much more fussy than CD, and DVD-DL is even worse. From my experience, if you have a finicky drive, try Verbatim media. It seems to be the most reliable. If your MBP won't burn a Verbatim disc, take it to your Apple service person. Your mileage and coaster production may vary. > DVD media seem much more fussy than CD, and DVD-DL is even worse. > [quoted text clipped - 3 lines] > > Your mileage and coaster production may vary. True, which is why I'm used to buying Philips blanks. I'm always surprised when any computer makes a valid DVD. Thanks everyone for your responses. There's an Apple store not far from my home. I think I'll take it in. O. SignatureO. Hendersen ohendersen@yahoo.com O. Hendersen schrieb: > At first, I thought it might be some cheap blanks I had, so I went out > and bought some Sony disks... same failure. Same as here on MBP 2.2 Ghz and iMac 20" 2.16 Ghz (Many thanks to Apple and build in MATSHITA trash..) > The MBP is still under warranty. Ask you local asp. Apple should change the drive. > What do you think? Is this a hardware failure? Should I take it in the > the Apple store? Other way is, try more blank dvds, waste time and money Rob FYI I took into the Apple Store. It wouldn't even recognize a blank DVD in the drive. They logged it in and told me that I'd have it back in less than 5 days. I really choked on "5 days". Then they said they usually get stuff back in two, but they have to say 5. I left the store at 1 P.M. They called me at 4:30 and told me to come pick it up. They put in a new drive. I just burned a DVD... everything works now. I love Apple. O. > I have a 15" 2.4 GHz MBP. Lately it's been failing to write DVDs. > [quoted text clipped - 21 lines] > > O. SignatureO. Hendersen ohendersen@yahoo.com |
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