good support from griffintechnology.com

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heron stone - 26 Sep 2007 17:30 GMT

€ they make the iMic a USB analog to digital audio converter

€ i've had one for ever... i don't even know how long...
at least 10 years... probably longer
€ it finally quit working a few days ago

€ i emailed their tech support to find out about their
guarantee... not really expecting much
€ i received a reply in less than 12 hours

€ i was told that there was a 1 year replacement guarantee
€ i thanked them and told him that mine was WAY out of
warranty

€ he wrote back amazed that i had an iMic for so long and
offered to send me a new one even tho it was so old
€ i accepted of course

€ i just received the new one yesterday

€ i'm not suggesting that they do this for everyone, but i
think it does demonstrate a certain attitude that i find
lacking in most places

€ the product lasted a LOOOONG time and they responded quickly
to my warranty inquiry and then treated my very nicely

€ so i'm writing this endorsement of them
€ i certainly recommend griffin technology's iMic if you are
looking to get audio (line and mic) into your mac

heron

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Adrian - 26 Sep 2007 20:40 GMT

> € they make the iMic a USB analog to digital audio converter
>
> € i've had one for ever... i don't even know how long...
> at least 10 years... probably longer
> € it finally quit working a few days ago

> € so i'm writing this endorsement of them
> € i certainly recommend griffin technology's iMic if you are
> looking to get audio (line and mic) into your mac

I had a similar experience a few years ago. An excellent company to deal
with.

Adrian

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Dick Sidbury - 27 Sep 2007 02:54 GMT

> € they make the iMic a USB analog to digital audio converter
>
[quoted text clipped - 28 lines]
>
> heron

Well I can't top that but I bought SuperDuper! about a year ago and a
month after buying it I e-mailed in a tech support question. It too
almost 10 minutes to get a reply. From. The. Author.

dick

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heron stone - 27 Sep 2007 03:16 GMT

> Well I can't top that but I bought SuperDuper! about a year ago and a
> month after buying it I e-mailed in a tech support question. It too
> almost 10 minutes to get a reply. From. The. Author.
>
> dick

€ Amadeus (the sound app) is another good one

€ i was having a problem rendering sonograms so i
posed some questions in a news group

€ the author wrote me about 10 minutes later asking
for more detailed specifics
€ the next day, there was a new version on Version-
tracker fixing the problem

AWESOME

€ he found me

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Mac Forum / General / Hardware / September 2007

good support from griffintechnology.com