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Mac Forum / Country Specific / Australian Mac Group / October 2003ipod, itunes and external firewire drive problem.
Hello all, Problem: itunes doesn't recognize an iPod daisychained to an external firewire drive. I've got a biggish music collection housed on an external firewire drive (Lacie 200gb). My powerbook sees it no problem. I also have a 20gb iPod. My powerbook sees that no problem, IF it is plugged directly into the Mac's firewire port. The problem of course is I need to access both at the same time. Theoretically I should be able to plug the drive into the Mac and the iPod into the drive - daisychaining. The trouble is that although both get mounted on the desktop,and botha re accessible to the finder, iTunes doesn't recognize that an iPod is attached, so it remains inaccessible. It's not a power problem because a) the Lacie drive is powered and b) both drives ARE readable and writeable via finder. So it must be a bug in iTUnes. Does anyone have any suggestions as to how to fix it? I've tried reinstalilng iPod software ... no joy. I suppose I could try Audion, but I'd rather stick with iTunes if poss. regards m > Hello all, > [quoted text clipped - 19 lines] > > Does anyone have any suggestions as to how to fix it? Sounds like a reasonable deduction, given you can mount the iPod when it's daisy-chained... > I've tried reinstalilng iPod software ... no joy. You don't mention what version of MacOS you're using? snip . > You don't mention what version of MacOS you're using? 10.2.8 I've reported it a a bug to Mac. I'm amazed that it's not known about as a common problem. After all quite a few people must keep biggish music collections on external firewire drives. m > snip > . [quoted text clipped - 8 lines] > a few people must keep biggish music collections on external firewire > drives. Is that the updated 10.2.8? :) It might be a problem with the powerbook.. Try getting a hub... snip > Is that the updated 10.2.8? :) yes it is > It might be a problem with the powerbook.. off to get 800=>400 cable so I can use the second powerbook firewire port. That SHOULD be even more likely to work than a hub. I'll keep you posted. m On 11/10/03 1:24, in article pan.2003.10.11.00.24.17.932211@hotmail.com, > 10.2.8 > [quoted text clipped - 3 lines] > a few people must keep biggish music collections on external firewire > drives. I would wonder if its a bug in the firewire bridge board used in the Firewire drive, not the OS. I've seen some very weird things with older external FW drives. > > The problem of course is I need to access both at the same time. > > Theoretically I should be able to plug the drive into the Mac and the iPod [quoted text clipped - 6 lines] > > > > So it must be a bug in iTUnes. Can't suggest much but just to say, it's not an iTunes bug because I have EXACTLY that setup here and it's working just fine. In fact, the ipod has been chained through the external drive from day one, it's never been connected directly. Keith > > > The problem of course is I need to access both at the same time. > > > Theoretically I should be able to plug the drive into the Mac and the iPod [quoted text clipped - 12 lines] > In fact, the ipod has been chained through the external drive from day > one, it's never been connected directly. Sorry for joining late to this conversation. I have almost the exact same setup. I'm running 10.2.6 on a TiBook (1 FW port), and my 30gb iPod dock connector is connected to my external FW CD burner (powered). I haven't been problem-free, but it works just about all the time. Where it runs into confusion: * When I dock the iPod and iTunes is already open. Let the iPod connection automatically open iTunes. That solved just about all my connection problems. * Always disconnect the iPod IN iTunes. DO NOT QUIT ITUNES WITH YOUR IPOD STILL CONNECTED. This seems to bother iTunes quite a bit the next time you try and connect. With these little rules, I haven't had any problems. Oh, and I get decreased performance times when I'm burning a CD (duh). Rach > Sorry for joining late to this conversation. > [quoted text clipped - 15 lines] > > Rach I think I tried most of what you suggest, but still had very patchy performance. But just to keep you posted... all now works beautifully in panther.... (although thank god I only have fw 400!!) m m > I've tried reinstalilng iPod software ... no joy. > > I suppose I could try Audion, but I'd rather stick with iTunes if poss. Have you tried deleting the preference file? Maybe something as drastic and deleting the iTunesMusic Library file and then re-importing all your files? --Greg snip > Have you tried deleting the preference file? Maybe something as drastic and > deleting the iTunesMusic Library file and then re-importing all your files? > > --Greg thanks for the thought, but yes I've tried that. I also created a new blank user and tried her iTunes... no joy hmm... m moll wrote in message ... >Hello all, > >Problem: itunes doesn't recognize an iPod daisychained to an external >firewire drive. You might try an external firewire hub. There are some things that don't work well daisy chained that might work with a hub. snip > You might try an external firewire hub. There are some things that don't > work well daisy chained that might work with a hub. I think that may be my only recourse. I'm actually trying to get hold of an 800=>400 firewire cable so I can use the 800 port (it being a lovely NEW powerbook and all!!) here's hoping m > Hello all, > [quoted text clipped - 27 lines] > > m ... and for some totally unfathomable reason it's suddenly started working. I haven't changed anything. And it certainly wasn't working before. The ONLY thing I've done is open Apple System Profiler and looked at the info on the devices etc. Following a reboot suddenly my iPod sprang to life. Very strange. but hey :) m > ... and for some totally unfathomable reason it's suddenly started > working. I haven't changed anything. And it certainly wasn't working [quoted text clipped - 7 lines] > > m .. and now it has stopped working again. Bugger. I'm pretty sure its the pass-through on the Lacie drive. Still looking for an 800=>400 cable... m > .. and now it has stopped working again. Bugger. I'm pretty sure > its the pass-through on the Lacie drive. Still looking for an > 800=>400 cable... Hmmm... By any chance, does the iPod go unavailable when the LaCie drive goes into a power-saving mode (after a period of idle time)? I seem to remember reading that some drives have this problem - where the pass-through port becomes inactive whenever the drive is asleep. See if the iPod works when hooked directly up to the Mac. If it has no problems in that situation, you might want to consider a FireWire hub instead of the external drive's pass-through port. -- David >> .. and now it has stopped working again. Bugger. I'm pretty sure >> its the pass-through on the Lacie drive. Still looking for an [quoted text clipped - 13 lines] > > -- David thanks for the suggestion... I'm sure it IS sth like that. I'll keep you posted. But it is also quite complicated because I can't discern an obvious pattern. I'm putting off the expense of a hub for the time being. (it's working again btw!!) okay so I gave up trying to find an 800-400 firewire cable and bought a hub on impulse.... it took a fair bit of unplugging replugging and rebooting to get everything recognized, but at teh moment it IS working. Basically I had to reboot without anything, then plug in the iPod... which was recognized. Then I plugged in the firewire drive, but that seemed to get stuck... or maybe I was impatient. So I rebooted and plugged in the firewire drive after logon and everything is now available to me. $140 Australian , but the hub was probably worth it.... before that I got intermittent access to the iPod but with absolutely NO discernible reasons for the Ipod becoming available or unavailable. m On Sat, 18 Oct 2003 21:26:41 +0800, moll wrote: the problem (for anyone still interested) seems to be iTunes... thhis is what I reported to Apple: "I reported earlier problems getting iTunes to recognize an iPod as a valid source when it was daisychained through an external firewire hard-drive. I now have a firewire hub and have narrowed down the range of the problem. The iPod is always mounted in finder, and iPod software update 1.3 finds it without fail. iTunes only finds it intermittently however, even when plugged in to the hub. In order to get it recognized reliably I have to eject the firewire drive, unplug it and reboot with only the iPod connected. Once iTunes has found it I can then plug in the firewire drive and it gets mounted in the usual way. Then everything works fine UNTIL the hard-disks are put to sleep by Energy Saver... the the iPod is lost again. I am guessing that iTunes only has a limited time in which to recognize the iPod as an iPod when it is plugged in. If the system is busy mounting the external firewire drive because it and the iPod are plugged in together then that window of opportunity is lost. Pure speculation of course. What is certain is that it is an itunes bug, given that iPod Software updater can always find the iPod, even when iTunes can't. regards moll" >> ... and for some totally unfathomable reason it's suddenly started >> working. I haven't changed anything. And it certainly wasn't working What OS version/iPod firmware version/iTunes version are you running? I've got a 40Gb iPod running firmware 4.1 on a 10.2.8 iBook 700 running iTunes 4.1 (ie, the latest of everything :-), and I'm having all sorts of problems with my iPod all of a sudden. Last night, even though the iPod was connected and iTunes could see the it, I couldn't select and drag new songs onto the iPod. I rebooted and it was all fine. But this morning when I went to play some music, the iPod claimed it had no songs on it! I plugged the bugger in to the iBook when I got home, and of course all the data was there. But now when I plug it in again, it won't even mount on the Finder! If anyone suggests "back up the songs on your iPod and restore it with the firmware updater" I'll slap them, as I have a 40Gb iPod and a half-full 20Gb drive on my iBook :-). After having to delete-and-restore to get 10.2.8 running, I must say I'm not terribly impressed with Apple's latest crop of updates... Cheers, Robert. >>> ... and for some totally unfathomable reason it's suddenly started >>> working. I haven't changed anything. And it certainly wasn't working [quoted text clipped - 3 lines] > iTunes 4.1 (ie, the latest of everything :-), and I'm having all sorts > of problems with my iPod all of a sudden. 2nd generation ipod... so 1.3 10.2.8 on a g4 powerbook (but symptoms identical on 800 ibook) itunes 4.1 still having intermittent problems despite firewire hub. Drive is a Lacie 200gb d2... unfortunately formatted as 3 FAT32 partitions, and I haven't got room to change it to HFS+ for similar reasons to you.... m >> What OS version/iPod firmware version/iTunes version are you running? >> I've got a 40Gb iPod running firmware 4.1 on a 10.2.8 iBook 700 running Of course I mean iPod firmware 2.1 here :-). >> iTunes 4.1 (ie, the latest of everything :-), and I'm having all sorts >> of problems with my iPod all of a sudden. [quoted text clipped - 4 lines] > > still having intermittent problems despite firewire hub. I'm going to blame the 10.2.8/iTunes 4.1 combination until I think of something better. 10.2.8 has been a pretty shitty update for me so far. Further symptoms: I've got a USB/Firewire to Dock Connector cable, so I plugged the iPod in via USB, and it mounted. I ran "repair disk" over it, and that *did* find a few problems. Still can't see songs though, so I tried to "upgrade" the firmware with the 2.1 firmware updater. It said that I didn't have a valid firmware on the iPod, and only gave the option of restoring from scratch (and hence deleting my music). I'm borrowing a 40Gb external USB drive tomorrow so I'll be able to back it up and restore from scratch. Right royal pain in the arse though. Cheers, Robert. > Last night, even though the iPod was connected and iTunes could see the > it, I couldn't select and drag new songs onto the iPod. I rebooted and [quoted text clipped - 6 lines] > the firmware updater" I'll slap them, as I have a 40Gb iPod and a half-full > 20Gb drive on my iBook :-). Reset the iPod - switch the Hold switch on then off, then hold down the Menu and Play buttons for as long as it takes for the screen to blank then show the Apple logo (about 5-10 seconds). Your music is stored on the hard disk, so blitzing the player's operating memory won't erase it. Matthew. > In article <3f93b5f7$1_1@news.iprimus.com.au>, > > Reset the iPod - switch the Hold switch on then off, then hold down the That was, of course, the first thing I tried. Actually, it seems that whenever I plug the bloody thing in it resets itself. Cheers, Robert. |
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