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Mac Forum / Country Specific / Australian Mac Group / November 2004Telstra Bigpond ADSL not working!
Hi, I got a Telstra techie out on Friday morning who needed to put a filter so my back to base security alarm system would work correctly with ADSL. Anyways, as part and parcel of the package, he also installed and setup the ADSL modem (a SpeedTouch 500). He got it setup through his PC laptop, but when I we tried getting it to work with my Powerbook G4 (400Mhz, 640meg of RAM), setting up all the PPPoE settings as the should in MacOS X 10.3.5, we couldn't get it to work. I really needed to get to work that morning and I felt it was some simple Mac issue that was the problem. Well, tinkering with it further (trying a different ethernet cable, trying the USB connection option for the modem, trying my older Blue and White G3 with OS X 10.3.0 to talk to the modem) and it still hasn't worked :-/ This is what the Internet Connect app is listing in its log: Mon Nov 29 04:08:30 2004 : Using interface ppp0 Mon Nov 29 04:08:50 2004 : local IP address 10.64.64.64 Mon Nov 29 04:08:50 2004 : remote IP address 10.112.112.112 Mon Nov 29 04:08:50 2004 : Starting link Mon Nov 29 04:08:50 2004 : Terminating on signal 15. Mon Nov 29 04:08:50 2004 : PPPoE connecting to service '' [access concentrator '']... Mon Nov 29 04:10:06 2004 : PPPoE connection failed, No route to host Mon Nov 29 04:11:42 2004 : PPPoE connecting to service '' [access concentrator '']... Mon Nov 29 04:12:47 2004 : PPPoE connection failed, No route to host Am I forgetting something? I certainly expected setup to be as easy as setting a few options in the Network prefs pane but...it hasn't bared much fruit! Before I ring Telstra and no doubt have to wait for another Techie to come out, is there anything I can try to get this going? - Alex > I got a Telstra techie out on Friday morning who needed to put a filter > so my back to base security alarm system would work correctly with > ADSL. Anyways, as part and parcel of the package, he also installed and > setup the ADSL modem (a SpeedTouch 500). First mistake was to rely on a Telstra techie. No, I'm not just being catty. If you can find an independent techie to take you on, you are more likely to get proper service. The Telstra techie (or anyone who is employed) will get paid whether he gets you going or not, so it's completely up to that individual's integrity if he takes proper care or not. If the independent tries to charge you even if he doesn't get you up and running, he knows he won't get your business again, but will get a lot of negative referrals. If you happen to be in the Melbourne area, I can refer a couple of reliable techies. > He got it setup through his PC laptop, but when I we tried getting it > to work with my Powerbook G4 (400Mhz, 640meg of RAM), setting up all > the PPPoE settings as the should in MacOS X 10.3.5, we couldn't get it > to work. I really needed to get to work that morning and I felt it was > some simple Mac issue that was the problem. If your modem is a router (and if it has a second port, you mention USB so it probably is), the modem will be making the link to the ADSL. Your computer needs to be set up to link to the modem. The modem will be doing the PPPoE thing, not your computer. Somewhere around you should have the settings you need to use in the Network preference pane. I assume these are modem specific, but for starters go to the PPPoE tab and UN-tick "Connect using PPPoE". I have a Billion 7100 pro, and the settings I use are: Configure: Manually IP Address:192.168.1.1 Subnet mask: 255.255.255.0 Router: 192.168.1.254 That's it! Try them if you dare. You may also need to set DNS server address, but I think this has to do with your ISP, Telstra, and may also be determined in your modem setup. If you know how to get into the modem settings you could also try switching from PPPoE to PPPoA. That's what my ISP indicates should be used. By now you have probably concluded correctly that I am not expert at this sort of thing, so proceed at your own risk. However if you're getting nothing now, you don't have much to lose, and if it works, could save a few bucks. > Well, tinkering with it further (trying a different ethernet cable, > trying the USB connection option for the modem, trying my older Blue [quoted text clipped - 21 lines] > Before I ring Telstra and no doubt have to wait for another Techie to > come out, is there anything I can try to get this going? > Hi, > [quoted text clipped - 4 lines] > > snip Not sure about your setup but I'm using a iMac with OSX 10.3.6 and all I had to do to get working with ADSL was: System Prefs, select network, built in ethernet, select configure, under TCP/IP tab select configure IPv4 "using DHCP", under PPPoE tab uncheck connect using PPPoE. That's all, it works I'm no Mac guru so if this is not what you are looking for, sorry. hth Dave Hi, I had a similar problem with Optus. It was set up for the PC via USB, but on the Mac it needed Ethernet as there was no USB driver for the Mac. So forget the USB connection and use the Ethernet ports. I had to switch the modem off and wait a few seconds then switch it on after I changed the connection from USB to Ethernet. Paul > Hi, > [quoted text clipped - 35 lines] > > - Alex In article <41aab7a7$0$473$61c65585@uq-127creek-reader-03.brisbane.pipenetworks.com. > Hi, > [quoted text clipped - 45 lines] > > > > - Alex Sometimes the modem needs configuring via its own software. For my D-Link 300, I point my browser to http://10.0.0.1 , save settings and reboot. I read somewhere you need to use PPPoE if you're using a router/modem, but I can't confirm that one. Certainly PPPoE does NOT work for me, just DHCP like Dave said. And like pf said, if it goes down, just pull the power and make it reboot itself. Nikki |
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