Mac Forum / Applications / Mac Applications / December 2004

Adelphia had some problems mid-day Monday and into late Tuesday.  It
had to do with "authentication", and was purportedly limited to their
web-based mail access. Nobody received mail during that time.

I don't use a browser for access to mail, but the Mac program Mail.
Since Monday it still has no incoming mail.  It does accept and route
outgoing mail, though.

I spent an hour with a level-two tech guy at Adelphia.  At some point I
ran Eudora and all the incoming mail of the past three days came
flooding down.  But still Mac: Mail won't retrieve from the server.  In
endless tests with the extremely patient tech-guy there were no errors
on his side nor on mine. And no mail.

I stripped my password from the user profile.  No error in attempting
retrieval--no retrieval. I changed the server name from
mail.adelphia.net to mail.dc.adelphia.net (which was in use till a year
or so ago, and is still in my Eurdora parms) to no effect.

I noted a quick flash of "error" in my mail activity log once, but the
activity log wipes the screen display in a flash. Does this go anywhere
I can examine it?

Any clues tips or tricks to debugging the process would be greatly
appreciated.  I can't believe I would be the only one Adelphia/Mac/Mail
that is broken.