Lost faith in Mozy... :-(

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Burt Johnson - 04 Jun 2008 09:50 GMT

I love the concept of Mozy. I have been using them for about 6 months
now, paying for the unlimited storage during the beta. They have now
gone to 1.0, and the problems have not been fixed at all. In some ways,
they seem worse than ever.

I have 130+ GB of data on Mozy. since starting the beta, I have had to
upload that data 3 complete times, with Mozy forgettng that I already
had it there each time. The last time got up to 80GB then simply
stopped. For the past month (all in post-beta period) my backup fails
daily saying "accunt is in use." I have been at a constant 50 GB left
to upload for the past month or so.

Tech support has acknowledged that the problem is on their side, and has
extended my subsciption by one month. The problem has been for 6 months
though, and I see no fix in sight. I simply can no longer trust them.

I love the concept. but Mozy does not appear capable of making it work.

Anyone have experience with a different unlimited storage system that
works better? I have no problem with paying for a good service, but not
for the inepitude that Mozy has shown so far... :-(

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- Burt Johnson
MindStorm, Inc.
http://www.mindstorm-inc.com/software.html

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Jamie Kahn Genet - 04 Jun 2008 13:14 GMT

> I love the concept of Mozy. I have been using them for about 6 months
> now, paying for the unlimited storage during the beta. They have now
[quoted text clipped - 17 lines]
> works better? I have no problem with paying for a good service, but not
> for the inepitude that Mozy has shown so far... :-(

I recently paid for two years unlimited backup and I'm already
regretting it after only a couple weeks. NOTHING seems to work reliably
- even restoring my files :-( Either something changes SOON or I demand
my money back.

OTOH I'm finding JungleDisk and Amazon's S3 works fairly well. It's just
a lot more expensive *sigh*

Regards,
Jamie Kahn Genet

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If you're not part of the solution, you're part of the precipitate.

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Tom Harrington - 04 Jun 2008 16:11 GMT

> > I love the concept of Mozy. I have been using them for about 6 months
> > now, paying for the unlimited storage during the beta. They have now
[quoted text clipped - 17 lines]
> > works better? I have no problem with paying for a good service, but not
> > for the inepitude that Mozy has shown so far... :-(

I haven't tried other options, but another one I'm looking at is
CrashPlan-- <http://www.crashplan.com/>. It's more expensive, at $20
for the software and a little over $14/month for online storage of the
amount of data you're talking about. If it works it'll be worth it, but
as yet I don't know if it works.

> I recently paid for two years unlimited backup and I'm already
> regretting it after only a couple weeks. NOTHING seems to work reliably
[quoted text clipped - 3 lines]
> OTOH I'm finding JungleDisk and Amazon's S3 works fairly well. It's just
> a lot more expensive *sigh*

Amazon's pricing isn't quite as simple as CrashPlan's or Mozy's, since
they charge not jut for storage but for monthly transfer. It looks to
be slightly more expensive than CrashPlan, based on some guessed values
I tried in JungleDisk's calculator at <http://www.jungledisk.com/>.

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Tom "Tom" Harrington
Independent Mac OS X developer since 2002
http://www.atomicbird.com/

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Burt Johnson - 04 Jun 2008 16:48 GMT

> I haven't tried other options, but another one I'm looking at is
> CrashPlan-- <http://www.crashplan.com/>. It's more expensive, at $20
> for the software and a little over $14/month for online storage of the
> amount of data you're talking about. If it works it'll be worth it, but
> as yet I don't know if it works.

I'm seriously considering CrashPlan, since they have software that lets
me backup to a friend's computer. In my case, I am thinking of putting
a Drobo at my mother's house (about 40 miles away) and backing up to
that. I would then reciprocate by having her backup to a spare disk on
my computer.

Doing that route, the software is actually much cheaper, although you
have to buy the disks. Also, the initial backup can be done more
quickly, since I can attach the Drobo to my wife's computer, do the
full150 GB backup locally, then take the Drobe to my mother's house and
have it continue from there.

I have Time Machine on all 3 computers (mine, my wife's and my
mother's), so we are pretty good for local backups. I am worried about
a fire wiping out the system along with those local backups though.

Oh yeah, recovery would be a lot faster too, since I could just go get
the Drobo, bring it home, and then recover locally.

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- Burt Johnson
MindStorm, Inc.
http://www.mindstorm-inc.com/software.html

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Jamie Kahn Genet - 04 Jun 2008 19:07 GMT

> > I haven't tried other options, but another one I'm looking at is
> > CrashPlan-- <http://www.crashplan.com/>. It's more expensive, at $20
[quoted text clipped - 20 lines]
> Oh yeah, recovery would be a lot faster too, since I could just go get
> the Drobo, bring it home, and then recover locally.

Those Drobos are uber freaking nifty :-) Now if they'd only come out
with a FW800 model I could use one as more than just backup. Still - for
what they are right now they're still brilliant kit.

Regards,
Jamie Kahn Genet

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If you're not part of the solution, you're part of the precipitate.

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Gregory Weston - 04 Jun 2008 13:46 GMT

And then there's the issue that was reported here recently that it loses
resource forks.... No way to safely back up aliases, clippings, or many
legacy document formats without human pre-processing.

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"Harry?" Ron's voice was a mere whisper. "Do you smell something ... burning?"
- Harry Potter and the Odor of the Phoenix

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Mac Forum / Applications / Mac Applications / June 2008

Lost faith in Mozy... :-(