Mac Forum / Applications / Mac Applications / April 2008

We have a DSL account through the phone company. My wife and I send our
email through that account. Each of us receives our email through a
different domain name hosted on our Web site host. My email address is
like philip@host, and hers similar to louise@host. I run Mail 3.2 on
10.5.2, but I recently upgraded from 10.4 on an older computer. She
runs Mail 2.1.3 on 10.4.11, and she also uses a Windows laptop from
work to do email from home, using our DSL account.

She occasionally has her email refused with this error message: The
sender louise@host was rejected by the server. I assume this means our
server at the DSL place. Her email is rejected at random on both the
Mac and the Windows laptop, and it's very irritating.

Any clues on why her email is held up with louise@host, but mine isn't
held up with philip@host as the sender? Our login name on the DSL
account is not philip, by the way - it's a different word entirely.