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Mac Forum / Applications / Mac Applications / March 2008Apple Hardware Test CD for G4 quicksilver
My Quicksilver is exhibiting problems that may be hardware related. I'd like to do a hardware test but I got the computer used and did not receive the Apple Hardware Test CD. - Any place where I can get the CD for my Mac? - How about TechTool Pro? I had that in OS 9 and did not like it, so I'd like to avoid it. But maybe someone here can tell me if it's worth a try again. - Any other things I might try? Once again, thanks for your help. In article <68c5679c-ad72-493d-ac53-aa94356dc022@d45g2000hsc.googlegroups.com>, > My Quicksilver is exhibiting problems that may be hardware related. If you give us the fine details of the problem, we may be able to help you diagnose it. That is why we are here. ; ) > I'd like to do a hardware test but I got the computer used and did not > receive the Apple Hardware Test CD. > > - Any place where I can get the CD for my Mac? Your best bet for that would be eBay, or perhaps your local Mac User Group. > - How about TechTool Pro? I had that in OS 9 and did not like it, so > I'd like to avoid it. But maybe someone here can tell me if it's worth > a try again. TechTool Pro can be useful in diagnosing some hardware problems. I own it.  SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR JR, Thank you very much for the reply. I didn't post my problems because they are complicated and involve a long process of looking for the culprit. But since you asked, here goes: This computer was being used by wife to do graphic design. She started having many crashes in multiple applications. Some crashes brought down the black screen of death. She was running 10.3.x so I tried to do a clean install of 10.4 (from a retail DVD) because that is what I was running and my machine was very stable. I could not get the computer to boot from the 10.4 DVD. At first, I thought the disk was bad but I checked it on my computer and it was OK. Then I thought the DVD drive was bad. Many attempts to fix ensued (including checking firmware, unplugging firewire and USP, etc). Nothing worked, so I finally, gave her my computer and transfered her files onto it. OK, now back to the trouble computer. I booted from a firewire bootable back up and re-formatted the disk. After several attempts, I was able to boot from the retail 10.4 DVD and update that version of 10.4 to the latest from the combined package. This took several tries because I got errors. I hasten to add that between all steps, I checked the HD and repaired permissions. But now, I thought I had a good, stable computer. Problem was, the application crashes started again (multiple apps) almost immediately. Some apps don't open at all. When I try to re-install them going back to the original .dmg file, I sometimes get an error and have to download the original file. Basically, I would say that too many apps are acting erratically but it's nothing consistent and repeatable. At this point, a hardware diagnostic tool is most appreciated because I could at least rule out that before proceeding. If you like TechTool Pro, I will count that as one vote in favor. As for the Apple Hardware Test CD, I did not see any on ebay but will look around some more. I don't belong to any local user groups though. THANKS FOR READING! In article <77a8fce8-dfca-45f9-8c7b-bc69a9aee1f9@m44g2000hsc.googlegroups.com>, > JR, Thank you very much for the reply. I didn't post my problems > because they are complicated and involve a long process of looking for [quoted text clipped - 29 lines] > Test CD, I did not see any on ebay but will look around some more. I > don't belong to any local user groups though. Thanks for explaining. By far, the most common culprit for hardware freezes such as this is bad RAM chips. The good thing about the Apple hardware test CD is, because you boot up on it and Mac OS X and Mac applications are not running, it is able to test more of the RAM installed in the machine. Note, however, that even the Apple hardware test CD reserves a certain amount of memory for itself. So it's still possible (although less likely) that your hardware problems may be caused by a bad RAM chip. With that said, TechTool Pro will detect if the bad RAM happens to be on a portion of a chip that is unused at the time you run TechTool Pro. And TechTool Pro tests many other parts of the hardware as well, such as the CPU(s), cache memory, the hardware clock, math processing routines, and so on. SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR JR, Thank you for the explanation! I will look more in earnest for a the Apple CD. If I can't find it, TechTool Pro is another possibility. Others, If another applications should be considered, feel free to chime in. In article <c287038b-5bad-4dbe-af6d-b40af750b0cd@e39g2000hsf.googlegroups.com>, > JR, Thank you for the explanation! I will look more in earnest for a > the Apple CD. If I can't find it, TechTool Pro is another > possibility. > > Others, If another applications should be considered, feel free to > chime in. Definitely give Memtest a run: <http://www.memtestosx.org/> It's best to run it from single-user mode so that as much RAM is available as possible for testing. SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR In article <jollyroger-69B70F.15340816032008@earthlink.vsrv-sjc.supernews.net>, > In article > <c287038b-5bad-4dbe-af6d-b40af750b0cd@e39g2000hsf.googlegroups.com>, [quoted text clipped - 12 lines] > It's best to run it from single-user mode so that as much RAM is > available as possible for testing. Oops - I forgot someone was actually trying to charge for something that should be free! Here's a free version: <http://www.macupdate.com/info.php/id/15837/rember> And, of course, both of these are based on the completely free and open source command-line tool, memtest: <http://www.memtest.org/> If you were to boot into single-user mode, you would want to run it from the command line to test the absolute maximum amount of RAM in your machine. SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR > JR, Thank you for the explanation! I will look more in earnest for a > the Apple CD. If I can't find it, TechTool Pro is another > possibility. As far as Apple Hardware Test is concerned: it was available for download from Apple a few months ago, but I can't find it there any more. It was a 10.4 MB disk image. Apple Hardware Test 1.2.6 for the PowerMac G4 supports most or all PowerMac G4 models released between 2000 and 2002, which includes all QuickSilver models and the first Mirrored Drive Doors model (not the FW800 variant). It might also work on earlier PowerMac G4s. Here is a link to the read me file for it: http://docs.info.apple.com/article.html?artnum=113868 You should be able to get a copy of the CD from anyone who has a 2002 Mirrored Drive Doors; the CD from the QuickSilver 2002 should also work on the older QuickSilver (2001) models. The "FW800" model was a considerably different machine and its hardware test might not work on earlier PowerMac G4 models. You definitely can't use a hardware test CD for a different series (e.g. iMac or laptops) - they only work within one series of computers. SignatureDavid Empson dempson@actrix.gen.nz I just located a Apple Hardware Test CD on ebay. It says: This CD was bundled with G4 Power Mac MDD FW800 models. My profiler says: Machine Name: Power Mac G4 Machine Model: PowerMac3,5 CPU Type: PowerPC G4 (2.1) Number Of CPUs: 2 CPU Speed: 1 GHz L2 Cache (per CPU): 256 KB L3 Cache (per CPU): 2 MB Memory: 1 GB Bus Speed: 133 MHz Boot ROM Version: 4.3.3f2 Is this disk compatible? > I just located a Apple Hardware Test CD on ebay. It says: > [quoted text clipped - 14 lines] > > Is this disk compatible? No. You said in your OP that you have a Quicksilver G4. The Mirrored Door Drive (MDD) G4 line replaced the Quicksilver line, and the FW800 model was late in that line. Signature<http://designsbymike.net/shop/mac.cgi> Mac and geek T-shirts & gifts <http://designsbymike.net/election.shtml> Election 2008 goods. <http://designsbymike.net/shop/prius.cgi> Prius shirts/bumper stickers <http://designsbymike.net/shop/greet.cgi> Holiday cards with attitude > I just located a Apple Hardware Test CD on ebay. It says: > [quoted text clipped - 12 lines] > Bus Speed: 133 MHz > Boot ROM Version: 4.3.3f2 Ah! - In my reply I ask you for these infos... From this I can see that the model is from late 2001 or early 2002 - AND - that it is a rev.2. What wonders me with a Dual 1ghz is that the firmware isn't a ver. 4.3.8f2 or a 4.4.3f2. This leads me to think that the original machine is either a Dual 800mhz 2001 or a 867mhz 2002, which has got a Dual 1ghz CPU. If it is a 733mhz/2001 there is a great risk that it is the motherboard or the PSU. - If it is the 867mhz/early2002 it probably could be the PSU. It depends on which revision number that's written on the PSU. - The 733mhz/2001 and 867mhz/2002 has three different PSU versions, where the rev.A is not as good as it should be. The rev.A PSU is the same in a 867mhz/early2002 as in the 733mhz/mid2001. I've exchanged more of these rev.A PSU units in more QSs, whereafter they gave no more problems.... > Is this disk compatible? No, the hardware test CD is specific for each model. cheers, Erik Richard Signature~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rgds. Grüße, Mvh. Erik Richard Sørensen, Member of ADC <mac-man_NOSP@M_stofanet.dk> <http://www.nisus.com> NisusWriter - The Future In Multilingual Textprocessing ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ >> I just located a Apple Hardware Test CD on ebay. It says: >> [quoted text clipped - 20 lines] > is either a Dual 800mhz 2001 or a 867mhz 2002, which has got a Dual 1ghz > CPU. *Correction* !!! not 733mhz/2001 - Read: dual 800mhz/2001 instead !!! > If it is a 733mhz/2001 there is a great risk that it is the motherboard > or the PSU. - If it is the 867mhz/early2002 it probably could be the [quoted text clipped - 9 lines] > > No, the hardware test CD is specific for each model. cheers, Erik Richard Signature~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rgds. Grüße, Mvh. Erik Richard Sørensen, Member of ADC <mac-man_NOSP@M_stofanet.dk> <http://www.nisus.com> NisusWriter - The Future In Multilingual Textprocessing ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ In article <77a8fce8-dfca-45f9-8c7b-bc69a9aee1f9@m44g2000hsc.googlegroups.co m>, > JR, Thank you very much for the reply. I didn't post my problems > because they are complicated and involve a long process of looking for > the culprit. But since you asked, here goes: > > This computer ... > THANKS FOR READING! My first thought when reading this was you have bad memory (as JR says in this thread). Memory for pre MD model QS is not so cheap so I do understand why you might be wanting to diagnose rather than simply putting in known good memory which you can purchase. But at least before running software tests, have you tried the simple tactic of removing some RAM chips to see if you get a point where you do not get your freezes. If you get the freezes no matter, then it might not be memory but I would bet on it being memory. Have you got three slots (to take up to 1.5?) with two filled? Or are all filled to make up your 1 GB? Signaturedorayme Dear All, A very kind and thoughtful lurker has sent me the Apple Hardware Test CD. I really appreciate all the help I've received here. In article <ebe2c3e5-dfa0-4550-a116-dc7ee9b54c8e@2g2000hsn.googlegroups.com>, > A very kind and thoughtful lurker has sent me the Apple Hardware Test > CD. I really appreciate all the help I've received here. That's great. Let us know how the tests go! SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR OK, now listen to this. You know that file the generous stranger e- mailed me? I could not open it on either computer (Stuffit file). So I email him back and keeping to his generous nature, he sent me a zip file and tells me that if that does not work, he will burn me a CD and mail it to me!!! How's that for the kindness of strangers? Anyway, the zip file worked and I burned the CD and ran the test. It reports: Error Code: mem_3/6 DIMM 1/J22 > Anyway, the zip file worked and I burned the CD and ran the test. It > reports: > > Error Code: mem_3/6 DIMM 1/J22 Well, that settles it. You've got a defective DIMM in slot J22. Signature<http://designsbymike.net/shop/mac.cgi> Mac and geek T-shirts & gifts <http://designsbymike.net/election.shtml> Election 2008 goods. <http://designsbymike.net/shop/prius.cgi> Prius shirts/bumper stickers <http://designsbymike.net/shop/greet.cgi> Holiday cards with attitude > > Anyway, the zip file worked and I burned the CD and ran the test. It > > reports: > > > > Error Code: mem_3/6 DIMM 1/J22 > > Well, that settles it. You've got a defective DIMM in slot J22. Just as I suspected. This is an easy fix: replace the chip with a working one. : ) SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR Hei... Hm, which specific Quicksilver is it- 733mhz, 800mhz, 867mhz 933mhz, 1ghz? Indeed your problems look much like those I had with a 733mhz rev.1. - This turned out to be the power manament on the motherboard that caused the trouble, so I ripped it for everything usable like RAM and disks and sold the rest 'as is'. But an easier problem could be a bad RAM module. So if you have 1-2 512mb PC-133 modules that you know is as they should be, you could try to take out all the modules in the QS and replace them with the fresh ones. If the QS then works as it should do, take the original modules one by one and 'test' it by adding it to the QS. Restart, and if one of the orig. modules then again gives the QS trouble, you know that that specific module is bad. cheers, Erik Richard > JR, Thank you very much for the reply. I didn't post my problems > because they are complicated and involve a long process of looking for [quoted text clipped - 31 lines] > > THANKS FOR READING! Signature~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Rgds. Grüße, Mvh. Erik Richard Sørensen, Member of ADC <mac-man_NOSP@M_stofanet.dk> <http://www.nisus.com> NisusWriter - The Future In Multilingual Textprocessing ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > My Quicksilver is exhibiting problems that may be hardware related. > I'd like to do a hardware test but I got the computer used and did not > receive the Apple Hardware Test CD. You can download the Apple Hardware Test and burn your own CD. <http://www.info.apple.com/support/aht.html> > > My Quicksilver is exhibiting problems that may be hardware related. > > I'd like to do a hardware test but I got the computer used and did not > > receive the Apple Hardware Test CD. > > You can download the Apple Hardware Test and burn your own CD. > <http://www.info.apple.com/support/aht.html> Nice - I had no idea Apple was publishing these on the web! I'm all over this. : ) Thanks for the link. SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR > > My Quicksilver is exhibiting problems that may be hardware related. > > I'd like to do a hardware test but I got the computer used and did not > > receive the Apple Hardware Test CD. > > You can download the Apple Hardware Test and burn your own CD. > <http://www.info.apple.com/support/aht.html> I wonder why they don't provide them for newer systems as well... SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR In article <jollyroger-C2C89D.11165418032008@earthlink.vsrv-sjc.supernews.net>, > > > My Quicksilver is exhibiting problems that may be hardware related. > > > I'd like to do a hardware test but I got the computer used and did not [quoted text clipped - 4 lines] > > I wonder why they don't provide them for newer systems as well... My late 2007 iMac has it in ROM. I start up with the "D" key down. SignatureTom Stiller PGP fingerprint = 5108 DDB2 9761 EDE5 E7E3 7BDA 71ED 6496 99C0 C7CF > In article > <jollyroger-C2C89D.11165418032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 9 lines] > > My late 2007 iMac has it in ROM. I start up with the "D" key down. Really? That's the first I've heard of such a thing. I wonder which models support that? SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR In article <jollyroger-EE7402.11573018032008@earthlink.vsrv-sjc.supernews.net>, > > In article > > <jollyroger-C2C89D.11165418032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 12 lines] > Really? That's the first I've heard of such a thing. I wonder which > models support that? I dunno for sure, but my iMac and my daughter's MacBook, which shipped with Leopard, both support that option. SignatureTom Stiller PGP fingerprint = 5108 DDB2 9761 EDE5 E7E3 7BDA 71ED 6496 99C0 C7CF > In article > <jollyroger-EE7402.11573018032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 19 lines] > I dunno for sure, but my iMac and my daughter's MacBook, which shipped > with Leopard, both support that option. Interesting. And it's documented in the Apple documentation that came with the computer? SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR In article <jollyroger-E651BB.12444418032008@earthlink.vsrv-sjc.supernews.net>, > > In article > > <jollyroger-EE7402.11573018032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 24 lines] > Interesting. And it's documented in the Apple documentation that came > with the computer? Page 43. SignatureTom Stiller PGP fingerprint = 5108 DDB2 9761 EDE5 E7E3 7BDA 71ED 6496 99C0 C7CF > In article > <jollyroger-E651BB.12444418032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 14 lines] > > Page 43. Just downloaded the manual and confirmed it. That's very cool. I hope Apple plans to do this with the entire line. SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR > In article > <jollyroger-C2C89D.11165418032008@earthlink.vsrv-sjc.supernews.net>, [quoted text clipped - 9 lines] > > My late 2007 iMac has it in ROM. I start up with the "D" key down. You have to insert the OSX install DVD. With Intel Macs, starting with "D" held down boots from a hidden partition on tho install DVD. Starting with Option down does not show the hardware test. Disk Utility doesn't see it either. >>> My Quicksilver is exhibiting problems that may be hardware related. >>> I'd like to do a hardware test but I got the computer used and did not [quoted text clipped - 4 lines] > > I wonder why they don't provide them for newer systems as well... Newer systems don't have separate hardware test discs. The hardware test is on the OSX install DVD. > >>> My Quicksilver is exhibiting problems that may be hardware related. > >>> I'd like to do a hardware test but I got the computer used and did not [quoted text clipped - 7 lines] > Newer systems don't have separate hardware test discs. The hardware > test is on the OSX install DVD. That explains it... SignatureNote: Please send all responses to the relevant news group. E-mail sent to this address may be devoured by my very hungry SPAM filter. JR > You can download the Apple Hardware Test and burn your own CD. > <http://www.info.apple.com/support/aht.html> Malcolm, Great find! |
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