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Mac Forum / Applications / Mac Applications / October 2007iTunes store - money disappears :-(
I am shocked to find that the iTunes store seems to have found the ultimate money printing machine: If you put money on it eg for your kids, the money expires after some time: first song bought on 23 April 2007, disappeared 15 October 2007 - even without any warning. First time I ever tried that - I will not repeat the experience. Bad design, and quite contrary to a pleasant experience. Marc  SignatureSwitzerland/Europe <http://www.heusser.com> remove CHEERS and from MERCIAL to get valid e-mail > I am shocked to find that the iTunes store seems to have found the > ultimate money printing machine: [quoted text clipped - 6 lines] > > Bad design, and quite contrary to a pleasant experience. Did you contact ITMS support? SignatureHelp improve usenet. Kill-file Google Groups. http://improve-usenet.org/ I killfile people who quote spammers and kooks. > > I am shocked to find that the iTunes store seems to have found the > > ultimate money printing machine: [quoted text clipped - 8 lines] > > Did you contact ITMS support? Yes - I did get a first response, and I am tracking what happened. It seems genuine iTunes gift certificates do not expire, but I had bought the codes through a customer loyalty programme in Switzerland. The points there are freely tradeable and transferrable and have a standard price. As of now it seems they do indeed buy codes, and Apple only charges them for what gets redeemed within a certain period. So it is not Apple making the extra profit but the store (similar to Safeway for example). Exactly the same as the promotion codes in beverages' caps etc except that payment for these codes is similar to a credit card. I will followup when I have the details. It looks like I have been barking up the wrong tree. Marc SignatureSwitzerland/Europe <http://www.heusser.com> remove CHEERS and from MERCIAL to get valid e-mail > > > I am shocked to find that the iTunes store seems to have found the > > > ultimate money printing machine: [quoted text clipped - 23 lines] > I will followup when I have the details. It looks like I have been > barking up the wrong tree. So it's the loyalty points that have expired? SignatureHelp improve usenet. Kill-file Google Groups. http://improve-usenet.org/ > > > > I am shocked to find that the iTunes store seems to have found the > > > > ultimate money printing machine: [quoted text clipped - 26 lines] > > So it's the loyalty points that have expired? No, the iTunes credit (30 songs) I got for the points :-( Marc SignatureSwitzerland/Europe <http://www.heusser.com> remove CHEERS and from MERCIAL to get valid e-mail Marc Heusser <marc.heusser@cheersheusser.commercialspammers.invalid> wrote: > > > > > I am shocked to find that the iTunes store seems to have found the > > > > > ultimate money printing machine: [quoted text clipped - 31 lines] > > Marc So they expire after six months? Well, I suppose that is rather brief (most similar things I'm aware off expire after a year), but I don't know ANY iTunes users whose points would survive longer than a week. I'm not sure I understand what you're getting so annoyed at. If you never wanted to use the points what loss is losing them? :-D Regards, Jamie Kahn Genet SignatureIf you're not part of the solution, you're part of the precipitate. > So they expire after six months? Well, I suppose that is rather brief > (most similar things I'm aware off expire after a year), but I don't > know ANY iTunes users whose points would survive longer than a week. You seem to know one of them now :-) > I'm > not sure I understand what you're getting so annoyed at. If you never > wanted to use the points what loss is losing them? :-D My son just tends not to use them that fast ;-) Marc SignatureSwitzerland/Europe <http://www.heusser.com> remove CHEERS and from MERCIAL to get valid e-mail Marc Heusser <marc.heusser@cheersheusser.commercialspammers.invalid> wrote: > > So they expire after six months? Well, I suppose that is rather brief > > (most similar things I'm aware off expire after a year), but I don't [quoted text clipped - 9 lines] > > Marc Heh, your son shows rather astonishing restraint :-) Well if I were Apple I'd be making damn sure consumers know when their points expire. Was there any notification process? No emails? No pop-up warning in iTunes? It seems rather rude just to expire them suddenly with no warning :-( Regards, Jamie Kahn Genet SignatureIf you're not part of the solution, you're part of the precipitate. > No, the iTunes credit (30 songs) I got for the points :-( Check with whatever consumer protection agency has jurisdiction and see if it's legal for Apple to do this. SignatureHelp improve usenet. Kill-file Google Groups. http://improve-usenet.org/ In article <marc.heusser-4904E8.22323917102007@news.unizh.ch>, Marc Heusser <marc.heusser@cheersheusser.commercialspammers.invalid> wrote: > It seems genuine iTunes gift certificates do not expire, but I had > bought the codes through a customer loyalty programme in Switzerland. [quoted text clipped - 8 lines] > I will followup when I have the details. It looks like I have been > barking up the wrong tree. I received three gift certificates a while ago for the iTunes store. I entered them onto my account right away so I didn't have to keep track of the plastic gift cards. Months went by and I forgot about them. I eventually received email from Apple reminding me, so I logged on and bought some TV shows and music with them. I have never had a problem with unexplained funds disappearing from the ITMS. |
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