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Mac Forum / Applications / Mac Applications / October 2006



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10.4.8 broke my Mail.app

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Chris Bellomy - 08 Oct 2006 08:15 GMT
I use Mail.app with SSL to access one of my email accounts.
After the 10.4.8 system upgrade, IMAP/SSL still works ok, but
SMTP/SSL complains about the server certificate (which is valid)
and gets into a loop of continuously opening and abandoning
SMTP sockets on the server (I'm the owner/sysadmin of the
server, so I can observe this firsthand).

To be clear, my version of Mail.app is 2.1 (752/752.2).

Has anyone else observed any similar weirdness?

cb
Tom Stiller - 08 Oct 2006 14:06 GMT
> I use Mail.app with SSL to access one of my email accounts.
> After the 10.4.8 system upgrade, IMAP/SSL still works ok, but
[quoted text clipped - 6 lines]
>
> Has anyone else observed any similar weirdness?

No problem here using the same version and facilities.  I have read
reports that running the 10.4.8 combo updater cleared up various strange
problems/conditions.  I don't know of any downside, so it might be worth
a try.

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Tom Stiller

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Fred Moore - 09 Oct 2006 16:37 GMT
> I use Mail.app with SSL to access one of my email accounts.
> After the 10.4.8 system upgrade, IMAP/SSL still works ok, but
> SMTP/SSL complains about the server certificate (which is valid)
> and gets into a loop of continuously opening and abandoning
> SMTP sockets on the server (I'm the owner/sysadmin of the
> server, so I can observe this firsthand).

I had this problem with my upgrade to 10.4.5. Went round and round
including a post to Apple's board for which I got zero responses; and
and after 40 hours of troubleshooting never found a solution. My 'fix'
was to turn off ssl on the smtp.  :/

After a couple of other difficulties with other subsystems of 10.4, I
came up with an idea but haven't tried it out yet. Perhaps you want to
be the guinea pig and report back.

After doing a complete backup, open the Accounts pane in the Mail prefs
and delete entirely the entry for the mail service giving you problems.
Then quit Mail and perhaps log out. Open up Mail again and recreate the
account and see if it works.

This idea sprang to mind because I solved an analogous wireless network
issue by deleting and re-establishing the network entry (now a commonly
used technique for the problem). Might work for Mail too. Remember the
complete backup!

Good luck,

--Fred
Chris Bellomy - 11 Oct 2006 04:58 GMT
: After doing a complete backup, open the Accounts pane in the Mail prefs
: and delete entirely the entry for the mail service giving you problems.
: Then quit Mail and perhaps log out. Open up Mail again and recreate the
: account and see if it works.

I tried this.

I tried deleting the mail prefs altogether.

Now I can't get Mail.app to send much of anything, anywhere,
after adding new accounts. This is just really bizarre.

cb
Dave Balderstone - 11 Oct 2006 05:20 GMT
> : After doing a complete backup, open the Accounts pane in the Mail prefs
> : and delete entirely the entry for the mail service giving you problems.
[quoted text clipped - 7 lines]
> Now I can't get Mail.app to send much of anything, anywhere,
> after adding new accounts. This is just really bizarre.

Did you have any third-party plugins installed for Mail before the
10.4.8 update?
Chris Bellomy - 11 Oct 2006 06:16 GMT
:> : After doing a complete backup, open the Accounts pane in the Mail prefs
:> : and delete entirely the entry for the mail service giving you problems.
[quoted text clipped - 10 lines]
: Did you have any third-party plugins installed for Mail before the
: 10.4.8 update?

No.

I need to retract my last post, though. Because I usually work
from an SBC DSL dynamic IP pool, I can't use port 25 for SMTP
relaying, so I use port 587, the SMTP submission port. (SBC
filters outbound 25 for spam/virus control reasons.) Mail.app
likes to test port 25 when the account is setup, which causes
irritatingly long timeouts at configuration time... so I use
the form mail.domain.tld:587 as the server name, which causes
a much faster lookup failure. Then I edit the server name,
removing the ':587' and confirming the SMTP port is set to 587
(which it always is, that part of Mail.app's logic works as it
should, go figure).

Anyway, I forgot to go back and edit the ':587' out after the
"remove the prefs file" trick. But the SSL bug remained.

Next I'm going to try this on my wife's iBook. If it has the
same problem, I'm just going to chalk it up as a Mail.app bug
and figure out something else to try, I guess.

cb
Chris Bellomy - 12 Oct 2006 01:15 GMT
: Next I'm going to try this on my wife's iBook. If it has the
: same problem, I'm just going to chalk it up as a Mail.app bug
: and figure out something else to try, I guess.

OK, it's definitely a 10.4.8 jumbo upgrade deal. When I
first tried it on her machine, she was still on 10.4.7 and
it worked fine.

Then I ran Software Update and upgraded to 10.4.8. Bam, the
same problem arose.

I submitted a bug report to Apple the other day. Hopefully
they'll act on it fairly quickly. This sucks.

cb
 
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