Explorer 5.2 Quits on opening

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Allan Lane - 23 Dec 2003 16:57 GMT

Hey guys, thanks in advance for any help you can give me.

I never had a problem with IE until yesterday when all of a sudden it
started quiting on opening. I had not done anything exceptional with
it (that is, no upgrades, no crashes, no recent downloads) and it was
working fine earlier in the day.

It just stopped working. I downloaded the latest version upgrade,
which I was already using, but I thought, hey, why not try
reinstalling it.

I've run Norton Utilities on the disk, and no problems there. I tried
deleting all the files I could find from IE and starting again with a
clean install, but I keep getting the "Upgrade" button on the
installer.

I have a crash log for the last two times I tried to start the
programme, and include it below. Is this an IE problem, or a system
problem? Any help anyone can give me would be greatly appreciated.
TIA
Allan
**********

Date/Time: 2003-12-23 11:28:27 -0500
OS Version: 10.2.8 (Build 6R73)
Host: CPE0003939c87c2-CM014500113499

Command: Internet Explorer
PID: 645

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x001b8754 in 0x1b8754
#6 0x001b851c in 0x1b851c
#7 0x001f4318 in 0x1f4318
#8 0x003d0c88 in 0x3d0c88
#9 0x003d56c8 in 0x3d56c8
#10 0x001dc55c in 0x1dc55c
#11 0x002466b4 in 0x2466b4
#12 0x00247ab0 in 0x247ab0
#13 0x00484ff4 in 0x484ff4
#14 0x91b56570 in aeDispatchAppleEvent(AEDesc const*, AEDesc*,
unsigned long, unsigned char*)
#15 0x91b590cc in dispatchEventAndSendReply(AEDesc const*, AEDesc*)
#16 0x91b56478 in aeProcessAppleEvent
#17 0x96a83778 in AEProcessAppleEvent
#18 0x001d68e8 in 0x1d68e8
#19 0x001d5fac in 0x1d5fac
#20 0x001d56a8 in 0x1d56a8
#21 0x00481c78 in 0x481c78
#22 0x001b1e00 in 0x1b1e00

Thread 1:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in AsyncFileThread(void*)
#4 0x90020c28 in _pthread_body

Thread 2 Crashed:
#0 0x00631020 in strcpy
#1 0x0066c704 in CSGMLParser::StartElement(void)
#2 0x0066b018 in 0x66b018
#3 0x0066bb20 in CSGMLParser::PutBlock(int, char const *, int)
#4 0x00649a1c in CFavoritesLoader::ProcessData(char *, long,
unsigned char)
#5 0x006621c0 in CLoadTarget::LoadFromStream(tStreamTag *, tURLTag
*, char *, char *, char *, unsigned long, unsigned long)
#6 0x00649bf8 in CFavoritesLoader::LoadFromStream(tStreamTag *,
tURLTag *, char *, char *, *)
#7 0x006627ec in CDocumentLoader::LoadDocumentToTarget(tURLTag *,
tURLTag *, unsigned char, unsigned char)
#8 0x00662500 in CDocumentLoader::LoadDocument(tURLTag *, tURLTag
*, unsigned char, unsigned char, FSSpec *)
#9 0x006460bc in FavoritesFile_GetLinksFromURL__FP7tURLTagP14tHierReferenceUcP6
#10 0x0064629c in FavoritesFile_LoadFromFile(FSSpec *,
tHierReference *)
#11 0x0064c9a4 in Favorites_Load
#12 0x00660570 in HistoryList_Load
#13 0x00660cf4 in History_SecondaryLoad
#14 0x0064c230 in Favorites_InitializeSecondary
#15 0x004107d4 in 0x4107d4
#16 0x00235580 in 0x235580
#17 0x001ef81c in 0x1ef81c
#18 0x003e1154 in 0x3e1154
#19 0x00480528 in 0x480528
#20 0x0024ed78 in 0x24ed78
#21 0x0047ed1c in 0x47ed1c
#22 0x001b8498 in 0x1b8498
#23 0x9023bba8 in CooperativeThread
#24 0x90020c28 in _pthread_body

Thread 3:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x90253398 in AwaitSchedulingToken
#3 0x9023bb64 in CooperativeThread
#4 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x00631020 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0064a134 ctr: 0x00631018 mq: 0x00000000
r0: 0x00631018 r1: 0xf0101210 r2: 0x007e9000 r3: 0x00873000
r4: 0xffffffff r5: 0x00872fff r6: 0x00000001 r7: 0x00000000
r8: 0x00046010 r9: 0xa0220a00 r10: 0x00046290 r11: 0x01b58000
r12: 0x007e9f04 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x007db2dc r19: 0x007db2b4
r20: 0x007db2b8 r21: 0x007db2d0 r22: 0x0066f582 r23: 0x0066f57a
r24: 0x007db2c4 r25: 0x0066f51c r26: 0x00000000 r27: 0x01900b20
r28: 0x00000000 r29: 0x007db2bc r30: 0x0066f593 r31: 0x01afb530

**********

Date/Time: 2003-12-23 11:37:16 -0500
OS Version: 10.2.8 (Build 6R73)
Host: CPE0003939c87c2-CM014500113499

Command: Internet Explorer
PID: 681

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x9022a720 in SwitchContexts
#3 0x90224fc8 in YieldToThread
#4 0x9022ab80 in YieldToAnyThread
#5 0x001b8754 in 0x1b8754
#6 0x001b851c in 0x1b851c
#7 0x001f4318 in 0x1f4318
#8 0x003d0c88 in 0x3d0c88
#9 0x003d56c8 in 0x3d56c8
#10 0x001dc55c in 0x1dc55c
#11 0x002466b4 in 0x2466b4
#12 0x00247ab0 in 0x247ab0
#13 0x00484ff4 in 0x484ff4
#14 0x91b56570 in aeDispatchAppleEvent(AEDesc const*, AEDesc*,
unsigned long, unsigned char*)
#15 0x91b590cc in dispatchEventAndSendReply(AEDesc const*, AEDesc*)
#16 0x91b56478 in aeProcessAppleEvent
#17 0x96a83778 in AEProcessAppleEvent
#18 0x001d68e8 in 0x1d68e8
#19 0x001d5fac in 0x1d5fac
#20 0x001d56a8 in 0x1d56a8
#21 0x00481c78 in 0x481c78
#22 0x001b1e00 in 0x1b1e00

Thread 1:
#0 0x9003e9a8 in semaphore_wait_signal_trap
#1 0x9003e7c4 in _pthread_cond_wait
#2 0x9023317c in TSWaitOnSemaphoreCommon
#3 0x9024890c in AsyncFileThread(void*)
#4 0x90020c28 in _pthread_body

Thread 2 Crashed:
#0 0x00631020 in strcpy
#1 0x0066c704 in CSGMLParser::StartElement(void)
#2 0x0066b018 in 0x66b018
#3 0x0066bb20 in CSGMLParser::PutBlock(int, char const *, int)
#4 0x00649a1c in CFavoritesLoader::ProcessData(char *, long,
unsigned char)
#5 0x006621c0 in CLoadTarget::LoadFromStream(tStreamTag *, tURLTag
*, char *, char *, char *, unsigned long, unsigned long)
#6 0x00649bf8 in CFavoritesLoader::LoadFromStream(tStreamTag *,
tURLTag *, char *, char *, *)
#7 0x006627ec in CDocumentLoader::LoadDocumentToTarget(tURLTag *,
tURLTag *, unsigned char, unsigned char)
#8 0x00662500 in CDocumentLoader::LoadDocument(tURLTag *, tURLTag
*, unsigned char, unsigned char, FSSpec *)
#9 0x006460bc in FavoritesFile_GetLinksFromURL__FP7tURLTagP14tHierReferenceUcP6
#10 0x0064629c in FavoritesFile_LoadFromFile(FSSpec *,
tHierReference *)
#11 0x0064c9a4 in Favorites_Load
#12 0x00660570 in HistoryList_Load
#13 0x00660cf4 in History_SecondaryLoad
#14 0x0064c230 in Favorites_InitializeSecondary
#15 0x004107d4 in 0x4107d4
#16 0x00235580 in 0x235580
#17 0x001ef81c in 0x1ef81c
#18 0x003e1154 in 0x3e1154
#19 0x00480528 in 0x480528
#20 0x0024ed78 in 0x24ed78
#21 0x0047ed1c in 0x47ed1c
#22 0x001b8498 in 0x1b8498
#23 0x9023bba8 in CooperativeThread
#24 0x90020c28 in _pthread_body

Thread 3:
#0 0x90073ba8 in mach_msg_trap
#1 0x90005ed0 in mach_msg
#2 0x90253398 in AwaitSchedulingToken
#3 0x9023bb64 in CooperativeThread
#4 0x90020c28 in _pthread_body

PPC Thread State:
srr0: 0x00631020 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x0064a134 ctr: 0x00631018 mq: 0x00000000
r0: 0x00631018 r1: 0xf0101210 r2: 0x007e9000 r3: 0x00873000
r4: 0xffffffff r5: 0x00872fff r6: 0x00000001 r7: 0x00000000
r8: 0x00046010 r9: 0xa0220a00 r10: 0x00046290 r11: 0x01ad9000
r12: 0x007e9f04 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x007db2dc r19: 0x007db2b4
r20: 0x007db2b8 r21: 0x007db2d0 r22: 0x0066f582 r23: 0x0066f57a
r24: 0x007db2c4 r25: 0x0066f51c r26: 0x00000000 r27: 0x01af0110
r28: 0x00000000 r29: 0x007db2bc r30: 0x0066f593 r31: 0x01afb540

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Mickey Stevens - 23 Dec 2003 17:54 GMT

Drag Macintosh HD/Users/<Problematic
User>/Library/Preferences/com.apple.internetconfig.plist and
com.microsoft.explorer.plist to the Desktop. Re-launch Internet Explorer
and see if it crashes. If it still crashes, move the Internet Preferences
files back. If the problem is fixed, you can trash the Internet Preferences
files.

If that doesn't help, try moving the Macintosh HD/Users/<Your
User>/Library/Preferences/Explorer to the Desktop and see if that helps. If
so, drag the "Favorites.html" file into the new Explorer folder within the
Preferences folder, and delete the rest. If it still crashes, move the
folder back.

Make sure you have the latest OS version. Check Software Update for that as
well as Internet Explorer updates (the latest for OS X is 5.2.3).

If that doesn't help, try repairing permissions.
For OS 10.2/10.3:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

Run Disk First Aid. Instructions on how to run it in OS X are located on
the Apple Knowledge Base.
<http://docs.info.apple.com/article.html?artnum=106214>

You might also want to try deleting HD/Users/<Your User>/Library/Caches/MS
Internet Cache.

On 12/23/03 10:57 AM, in article
e9b72c52.0312230857.33386ca3@posting.google.com, "Allan Lane"
<allanclane@aol.com> wrote:

> Hey guys, thanks in advance for any help you can give me.
>
[quoted text clipped - 17 lines]
> TIA
> Allan

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>

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Mac Forum / Applications / Internet Explorer / December 2003

Explorer 5.2 Quits on opening