Can't read Microsoft Word X for Mac docs when sent as attachments

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Mardler C - 24 Jul 2007 22:54 GMT

Hi
I'm sorry I haven't a clue if this is the right place to ask this - but here
goes anyway and your help would be appreciated.
A friend & colleague uses Microsoft Word X for Mac and whenever she sends
me a Word document attachment I can't read it. I run on XP Pro - have Office
Pro Suite 2000. Is there anything I can do to be able to automatically open
these documents.
They all arrive as xxxxxxfilenamexxx.doc. I guess technically I can open
them but am only able to read two lines of gobble-de-gook in what I know to
be two page documents.
Any help much appreciated - thank you
Mardler C

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Corentin Cras-Méneur - 25 Jul 2007 00:35 GMT

> Hi
> I'm sorry I haven't a clue if this is the right place to ask this - but here
> goes anyway and your help would be appreciated.

You probably want either the Mac Word group:
microsoft.public.mac.office.word

or some group related to whatever app you used to send the e-mail :-)

> A friend & colleague uses Microsoft Word X for Mac and whenever she sends
> me a Word document attachment I can't read it. I run on XP Pro - have Office
> Pro Suite 2000. Is there anything I can do to be able to automatically open
> these documents.

It could be two things:
- the file doesn't have the .doc extension (in which case all you have
to do is to add it manually)
- the e-mail client is sending the file in an encoding not supported on
your side. You can either change e-mail client :_> or aske him/her to go
to the preferneces of his/her app and change the encoding method for
attachment to something that's supported on our side.

> They all arrive as xxxxxxfilenamexxx.doc. I guess technically I can open

So I guess the extension *is* there :-\

> them but am only able to read two lines of gobble-de-gook in what I know to
> be two page documents.
> Any help much appreciated - thank you
> Mardler C

It has to be the encoding then...

Corentin

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Mac Forum / Applications / Internet Explorer / July 2007

Can't read Microsoft Word X for Mac docs when sent as attachments