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Mac Forum / General / Hardware / November 2006



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refurbished eMac from Apple

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Paul Nevai - 16 Oct 2006 10:32 GMT
I want to buy a refurbished eMac from Apple. My one and only question is if
any of you has a negative/positive experience with buying refurbs from Apple.
If so, please elaborate.

Thanks, PaulN
Gregory Weston - 16 Oct 2006 13:04 GMT
> I want to buy a refurbished eMac from Apple. My one and only question is if
> any of you has a negative/positive experience with buying refurbs from Apple.
> If so, please elaborate.

A couple of years ago I bought a then-relatively-new 2x1.8GHz G5 as a
refurb from Apple. The condition in which it arrived was, in retrospect,
humorous. Less so at the time. The list of defects was staggering, both
in size and in nature.

I'm given to understand that my delivery experience was _way_ into the
tail of the bell curve. Someone has to be, I suppose. More troublesome,
though, was the difficulty I had in getting Apple to address it. I went
through all the proper channels and kept getting told by people in
Cupertino that it should be repaired while the local Apple employees
(there's an Apple store <10 miles away) were quite adamant that it
wasn't worth repairing. (The Cupertino response was that of course it
was reparable. Thing is noone here said it couldn't be; just that it
shouldn't be.) I think, having cooled down, that the people on the phone
somehow never grasped just how _bad_ this thing was.

What wound up happening is that the people at the local store went to
bat for me. I wish I had been in the room; the manager and two of the
Geniuses went into a phone call in the back. They came out several
minutes later flushed and gave me a great deal on a new machine in the
same config. The old one went back to California.

G

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What I write is what I mean. I request that anyone who decides to respond
please refrain from "disagreeing" with something I didn't write in the first
place.

Tim Lance - 16 Oct 2006 17:17 GMT
> I want to buy a refurbished eMac from Apple. My one and only question is if
> any of you has a negative/positive experience with buying refurbs from Apple.
> If so, please elaborate.
>
> Thanks, PaulN

A friend bought a 2 GHz MacBook Pro in June and it has been fine.

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Tim
lance_1012@hotmail.com

BoundlessKrewPK@gmail.com - 17 Oct 2006 19:44 GMT
The truth is, about 40% of the time, you will get a faultless refurb
from the apple store. these are the display items that people have
spilled their coffee on, kids have accidentally dropped, and the eMacs
were made for children, are fairly slow, still *sigh use the cathode
ray tube, so whilst you are using it, you slowly become more and more
sterile, most have no wifi capabilities, as it was designed to be
connected via ethernet cable to a school network. The cd drives jam,
they are front-heavy, so if you accidentally bump it, it could go
toppling screen first into the ground causing your room to fill up with
mercury gas, and lead dust, slowly killing you and driving you crazy.
The only thing that they really have going for them is the aluminum
cone speakers, which provide reliable sound. You can only really run
panther at most on these computers, no tiger, no leopard. invest in a
Mac Mini. THe eMac is notoriously one of the worst macs before jobs
came back.
Jon - 17 Oct 2006 20:32 GMT
<snip
> the eMacs
> were made for children, are fairly slow,

700/800 MHz, 1.0 or 1.25 GHz G4 CPU. True, not a hot rod, but perfectly
capable for general purpose computing.

> still *sigh use the cathode
> ray tube, so whilst you are using it, you slowly become more and more
> sterile,

AFAIK never proven.

> most have no wifi capabilities, as it was designed to be
> connected via ethernet cable to a school network.

Not true. eMacs easily accept AirPort cards (AP Extreme in the last USB
2.0-capable version).

> The cd drives jam,

Never happened to me in school installations of >100 eMacs.

> they are front-heavy, so if you accidentally bump it, it could go
> toppling screen first into the ground causing your room to fill up with
> mercury gas, and lead dust, slowly killing you and driving you crazy.

Yes, it _could_. But would it? Did your CRT TV ever do that? No?

> The only thing that they really have going for them is the aluminum
> cone speakers, which provide reliable sound.

Yes, they are good.

> You can only really run
> panther at most on these computers, no tiger, no leopard.

Why on earth not? If I can run Tiger and fully expect to be able to run
Leopard on my PPC-based PowerBook that is 2.5 years old, why should you
not be able to rund both on an eMac with an equivalent processor and a
faster disk?

> invest in a
> Mac Mini. THe eMac is notoriously one of the worst macs before jobs
> came back.

And it was introduced in April 2002, around four (4) year after His
Steveness reappeared in Apple.
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/Jon
For contact info, run the following in Terminal:
Mail: echo 36199371860304980107073482417748002696458P|dc
Skype: echo 139576319600233690471689738P|dc

David Lesher - 20 Oct 2006 15:41 GMT
The big reason to avoid an eMac is it's one piece.  Just like iMac's;
when the video fails, it's junk. [Repair price >> worth]

I've lost a half dozen iMacs of various colors/flavors; all on video
issues.

When the monitor on a tower/Mini croaks, I replace it with another
commodity one...

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Mr. Tapeguy - 20 Oct 2006 15:55 GMT
> And it was introduced in April 2002, around four (4) year after His
> Steveness reappeared in Apple.
> --
> /Jon

Hmm...are all Apple store employees this informed?

Another vote for VARs....  ; >

http://www.pro-tape.com
BoundlessKrewPK@gmail.com - 20 Oct 2006 17:09 GMT
Ok, if you want the eMac buy it, the cd drive thing really isnt that
much of a problem any more, but still... affordability+performance=mac
mini

Think Different

The Grinch
J.J. O'Shea - 19 Oct 2006 21:45 GMT
> The truth is, about 40% of the time, you will get a faultless refurb
> from the apple store. these are the display items that people have
> spilled their coffee on, kids have accidentally dropped, and the eMacs
> were made for children, are fairly slow, still *sigh use the cathode
> ray tube, so whilst you are using it, you slowly become more and more
> sterile,

is that a fact? Do tell.

> most have no wifi capabilities,

easily corrected. The eMac upon which this is being typed has an Airport
Extreme card installed.

> as it was designed to be
> connected via ethernet cable to a school network. The cd drives jam,

They do not. I've personally owned two eMacs. Never once had a jammed drive.

> they are front-heavy,

Nope. Not even if you put 'em on the optional tilt-swivel stand.

> so if you accidentally bump it, it could go
> toppling screen first into the ground causing your room to fill up with
> mercury gas, and lead dust, slowly killing you and driving you crazy.

You obviously have no need to worry about that last.

> The only thing that they really have going for them is the aluminum
> cone speakers, which provide reliable sound. You can only really run
> panther at most on these computers, no tiger, no leopard. invest in a
> Mac Mini. THe eMac is notoriously one of the worst macs before jobs
> came back.

You _do_ know that the eMac is merely a G3 iMac with a 17 screen and a G4
CPU, don't you? Whose baby was the iMac? Hint: he likes black turtlenecks.

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email to oshea dot j dot j at gmail dot com.

BoundlessKrewPK@gmail.com - 17 Oct 2006 19:46 GMT
I know this because i work at the apple store. Wait till you see the
iPod coming out this winter.
Jon - 17 Oct 2006 20:32 GMT
> I know this because i work at the apple store. Wait till you see the
> iPod coming out this winter.

Poppycock.

As a former Apple employuee at a significantly higher level than that,
let me assure you that if/when a new iPod were to come out this winter
(sure, it will - there is always a new iPod), you would know it exactly
the same second as the rest of the world. Apple employees outside
Cupertino, plus major regional Office and Product managers have no prior
knowledge of product releases. And if the few in the know so much as
blink when someone says "new model" they are out of a job.
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/Jon
For contact info, run the following in Terminal:
Mail: echo 36199371860304980107073482417748002696458P|dc
Skype: echo 139576319600233690471689738P|dc

BoundlessKrewPK@gmail.com - 19 Oct 2006 16:04 GMT
The eMac kinda blows, and i wouldnt use poppycock in the United States.
or anywhere else. the 'Pod that is coming out is going to be crazy go
nuts.
Mike Rosenberg - 20 Oct 2006 00:36 GMT
> The eMac kinda blows

Your opinion kinda blows, and now that four people have told you so in
various ways, how about shutting up on this topic?

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Paul Nevai - 20 Oct 2006 13:52 GMT
mikePOST@TOGROUPmacconsult.com (Mike Rosenberg) aszonygya:

:> The eMac kinda blows
:
:Your opinion kinda blows, and now that four people have told you so in
:various ways, how about shutting up on this topic?

I, as the OP, suggest that we never respond to postings using words such as
"kinda". Anyway, thanks for all the advice you gave me. /PaulN
Mike Rosenberg - 20 Oct 2006 13:59 GMT
> I, as the OP, suggest that we never respond to postings using words such as
> "kinda".

I kinda agree.  ;-)

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<http://designsbymike.biz/prius.shtml> Prius shirts & bumper stickers
<http://cafepress.com/comedancing> Ballroom dance-themed shirts & gift

Dave Balderstone - 20 Oct 2006 15:38 GMT
> > I, as the OP, suggest that we never respond to postings using words such as
> > "kinda".
>
> I kinda agree.  ;-)

Me too, sorta...
Jon - 20 Oct 2006 17:41 GMT
> > > I, as the OP, suggest that we never respond to postings using words
> > > such as "kinda".
> >
> > I kinda agree.  ;-)
>
> Me too, sorta...

Incredible, whaddaya say! ;-)
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/Jon
For contact info, run the following in Terminal:
Mail: echo 36199371860304980107073482417748002696458P|dc
Skype: echo 139576319600233690471689738P|dc

Mr. Tapeguy - 20 Oct 2006 15:51 GMT
> I want to buy a refurbished eMac from Apple. My one and only question is if
> any of you has a negative/positive experience with buying refurbs from Apple.
> If so, please elaborate.
>
> Thanks, PaulN

I have heard good and bad.  The manager of an Apple store recommended
"refreshed" product rather than refurbished.  That being said, they
still carry the same warranty - you just are more likely to need it.

We sell the refurbished Macs and the difference is that when you have a
problem, we will make sure it gets fixed in-house so you have an extra
measure of support.

Let me know if you're interested off-list and we'll help you out.

Regards,

Craig

http://www.pro-tape.com
Ron T. - 01 Nov 2006 17:52 GMT
> I want to buy a refurbished eMac from Apple. My one and only question is if
> any of you has a negative/positive experience with buying refurbs from Apple.
> If so, please elaborate.
>
> Thanks, PaulN

Two years ago I bought a refurb. 1.6 GHz G5 and AppleCare. Had one odd
OS problem but Apple tech support got me through it. Otherwise, the box
is fine. I recommend AppleCare for a refurb.

Ron
 
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