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Mac Forum / Applications / Excel / May 2008



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Excel 2008 crash on maximize window

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Si_Plant@officeformac.com - 21 Feb 2008 17:49 GMT
When opening an existing excel spreadsheet, which is then maximized using the mac green window button, Excel crashes, taking with it all control of OS X. I cannot tab between windows, cannot force quit of the hung excel app, cannot regain control and does not time out and return. The only solution appears a hard restart via the power key. The Excel spreadsheets generally recover OK. This has happened probably 10 times in the last week.

Is anyone else seeing this problem. Is a fix available
tenneyk@gmail.com - 03 Mar 2008 20:27 GMT
On Feb 21, 11:49 am, Si_Pl...@officeformac.com wrote:
> When opening an existing excel spreadsheet, which is then maximized using the mac green window button, Excel crashes, taking with it all control of OS X. I cannot tab between windows, cannot force quit of the hung excel app, cannot regain control and does not time out and return. The only solution appears a hard restart via the power key. The Excel spreadsheets generally recover OK. This has happened probably 10 times in the last week.
>
> Is anyone else seeing this problem. Is a fix available

I am experiencing the exact same problem, but can offer no solution.
Hopefully Microsoft is aware of this and will fix it with the first
update.  I often switch to Parallels just to have a usable version of
Excel.
manducasexta@gmail.com - 06 Mar 2008 02:01 GMT
I'm having the same problem too. This person

http://groups.google.com/group/blacktree-quicksilver/browse_thread/thread/6710da
4dd33965d7/6fadafdef5ddd742


thinks there might be a compatibility prob w quicksilver. Are either/
both of you running quicksilver?

I've had about 8 hard crashes in the past 5 days, with the only remedy
being holding the power key down until the computer powers off.
Macbook Pro, 10.5.2. QS beta 54. I don't want to start Office 2008 up
to tell you what, if any, updates I've installed on it, because I
don't want to crash again. Grr!
manducasexta@gmail.com - 06 Mar 2008 07:08 GMT
On Mar 5, 6:01 pm, manducase...@gmail.com wrote:
> I'm having the same problem too. This person
>
[quoted text clipped - 8 lines]
> to tell you what, if any, updates I've installed on it, because I
> don't want to crash again. Grr!

Ah, I think I misread the post at that link, and maybe it's not the
same problem. Hmm.
gastonb@gmail.com - 09 Mar 2008 21:44 GMT
> Is anyone else seeing this problem. Is a fix available

Same problem here.
I´m not running quicksilver.
I don´t have any idea of what´s happening, but´s really a problem.
cgharring@gmail.com - 12 Mar 2008 00:38 GMT
On Mar 9, 1:44 pm, gast...@gmail.com wrote:

I am so glad I am not alone.  I was pulling my hair out.

Sorry I don't have any answers for you all, but hoping one more person
chiming in might help.  Typical it takes a Microsoft product to crash
an apple.
Pat McMillan - 12 Mar 2008 02:51 GMT
Hi,

We've been investigating many reports of this, but have yet to get to the
bottom of it. Can you answer the following questions for me:

1. Do you have Parallels installed on this machine?
2. If so, is Parallels running when you encounter this problem?
3. Does this happen with any workbook, or just specific workbooks?
4. Does it happen with a blank workbook?
5. Does your machine use an Nvidia graphics card (like the GeForce 8600M
GT)?
6. Have you installed the "Leopard Graphics Update" on your machine?

Thank you for any help you can provide. We really want to figure this
problem out.

Thanks,

Pat

On 11/03/2008 16:38, in article
4643a742-cefc-43de-96df-460cc2a8208e@e10g2000prf.googlegroups.com,

> On Mar 9, 1:44 pm, gast...@gmail.com wrote:
>
[quoted text clipped - 3 lines]
> chiming in might help.  Typical it takes a Microsoft product to crash
> an apple.

Signature

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.

randy_weisz@ncsu.edu - 12 Mar 2008 12:26 GMT
> Hi,
>
[quoted text clipped - 11 lines]
> Thank you for any help you can provide. We really want to figure this
> problem out.
Hi Pat,
I am having the same problem. Excel 2008 crashing the entire OS after
expanding a window with the "+" button.
1)    I do have Parallels installed
2)    But Parallels is NOT running when Excel crashes
3)    I cannot tell you if it happens with all or just some workbooks. It
doesn't happen every time I hit the "+" button. It does seem to happen
more often with some workbooks. I'm not sure, but I think it is more
likely to happen with workbooks with lots of data in them.
4)    I have NOT been able to get it to crash with a blank workbook.
5)    Yes. I have a recent MacBook Pro 15 inch with a GeForce 8600M GT
6)    Yes I have installed the Leopard Graphics upgrade.
I installed the Office 2008 Update released this afternoon... but it
didn't seem to have any impact on the Excel crashing
RW
Pat McMillan - 12 Mar 2008 18:58 GMT
Thank you so much. This information is really helpful. We think we're
getting close to a repro case thanks to everyone's help. If anyone else can
answer these questions it will help speed up the process.

Thanks again,

Pat

On 12/03/2008 04:26, in article
5fe6dc7a-88e1-4541-8df9-fc779d140074@s50g2000hsb.googlegroups.com,

>> Hi,
>>
[quoted text clipped - 26 lines]
> didn't seem to have any impact on the Excel crashing
> RW

Signature

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.

ebelop@mac.com - 14 Mar 2008 04:35 GMT
> Thank you so much. This information is really helpful. We think we're
> getting close to a repro case thanks to everyone's help. If anyone else can
[quoted text clipped - 44 lines]
> Microsoft Corp.
> This posting is provided ³AS IS² with no warranties, and confers no rights.

I have the actual Excel file which will always causes the same issue.
It was created on PC.  Let me know where I can send it...
Pat McMillan - 14 Mar 2008 06:08 GMT
Thanks. Please send to patmcmil@microsoft.com.

Pat

On 13/03/2008 20:35, in article
a67ef1f3-2dcc-42dc-867d-f603f356d13a@q78g2000hsh.googlegroups.com,

>> Thank you so much. This information is really helpful. We think we're
>> getting close to a repro case thanks to everyone's help. If anyone else can
[quoted text clipped - 47 lines]
> I have the actual Excel file which will always causes the same issue.
> It was created on PC.  Let me know where I can send it...

Signature

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.

bobellis1@roadrunner.com - 21 Mar 2008 01:37 GMT
> Hi,
>
[quoted text clipped - 20 lines]
> Microsoft Corp.
> This posting is provided ³AS IS² with no warranties, and confers no rights.

Pat:

I am having the same Excel 08 crash when I maximize certain
spreadsheets.

1. I have Parallels installed
2. I do not have Parallels running
3. I can replicate the problem consistently with one of these
spreadsheet files - These files have either been created on a Windows
machine or modified on a Windows machine
4. I have not been able to make this happen with a blank worksheet
file
5. I have a MacBook Pro 15 inch with a GeForce 8600m GT
6. I just installed the Leopard graphic update and still have the
problem

I am also having another problem, which may or may not be related. I
have a fairly good sized workbook template that I have been using for
years. In Excel 2008, I consistently get a circular reference error.
All of the number calculate correctly and the same document opens with
no circular reference errors in Excel 2004 and in Vista with Excel
2007. This worksheet also crashes when maximized, but not every time.

Thanks for your efforts,

Bob Ellis
Pat McMillan - 21 Mar 2008 05:05 GMT
Thanks for your report, Bob. Actually, we've heard a few other reports of
circular reference errors with certain files, but have not been able to get
to the bottom of it yet. Unfortunately, the best way to do that is to
actually look at a file that has the problem. I know that many files cannot
be shared for privacy or confidentiality reasons, but if there's any way you
could send me your file (any file that shows the problem) it would almost
certainly give us what we need to identify and fix the problem. If that's
possible, please send to patmcmil@microsoft.com. If that's not possible,
please describe as best you can the contents and history of the file --
especially the structure of the formulas that show the circular reference
error.

Thanks,

Pat

On 3/20/08 5:37 PM, in article
9802afc5-6ec4-481b-8381-d1bac099ce10@8g2000hse.googlegroups.com,

>> Hi,
>>
[quoted text clipped - 47 lines]
>
> Bob Ellis

Signature

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.

matt@stanford.id.au - 05 May 2008 00:53 GMT
I have had the same issue: same spec as others (parallels installed,
but not running, Quicksilver b53 installed, Excel doc created on a PC)
- but the crash only occurs for me when maximising an Excel doc that's
located on a shared (SMB) volume. If I copy the file to the desktop,
no problems.

Please help!

Cheers
Matt

> Thanks for your report, Bob. Actually, we've heard a few other reports of
> circular reference errors with certain files, but have not been able to get
[quoted text clipped - 73 lines]
> Microsoft Corp.
> This posting is provided ³AS IS² with no warranties, and confers no rights.
jpd - 04 Apr 2008 15:19 GMT
Hi,

Just wanted to add my two pennies.

I'm having the same problem. If you change window size manually (using the
bottom right corner) everything is fine, but it's the maximise when you first
open the file.

I do not have parallels installed and never had done, so you can rule that
out.

I do have the leopard graphics update in, and that has caused direct problems
with screen rendering on scrolling most noticeable in both firefox and safari
(most up to date versions). Both mangle the screen contents on slow scroll -
this happens every time, and started the moment the graphics update was done.

I can't remember the Excel problem happening before the graphics update, so
they could be related.

I've got a MacBook Pro with GeForce 8600M GT.

I can't believe this is a Microsoft problem as nothing should be able to lock
the whole machine. I get alternating beachball and pointer, but nothing but a
hard power reset gets control back. I'd put my money on this being,
unfortunately, an OS X screwup.

Best wishes

Peter

>Hi,
>
[quoted text clipped - 24 lines]
>> chiming in might help.  Typical it takes a Microsoft product to crash
>> an apple.
Edward Peppitt - 12 Mar 2008 23:40 GMT
Hi
I too am having this exact problem. It happens on many spreadsheets. I have to remember to maximise the screen by dragging the bottom right hand corner of the sheet, rather than use the green + symbol. I don't have Parallels installed.
Ed
Alan - 16 Mar 2008 15:16 GMT
On Feb 22, 1:49 am, Si_Pl...@officeformac.com wrote:
> When opening an existingexcelspreadsheet, which is then maximized using the mac green window button,Excelcrashes, taking with it all control of OS X. I cannot tab between windows, cannot force quit of the hungexcelapp, cannot regain control and does not time out and return. The only solution appears a hard restart via the power key. TheExcelspreadsheets generallyrecoverOK. This has happened probably 10 times in the last week.
>
> Is anyone else seeing this problem. Is a fix available

Sorry, I have no idea about this. But I think you can use some recover
tools if you need to recover some important spreadsheet.  I knew one
called Advanced Excel Repair. It is a powerful tool to repair corrupt
or damaged Excel files.

Detailed information about Advanced Excel Repair can be found at
http://www.datanumen.com/aer/

And you can also download a free demo version at http://www.datanumen.com/aer/aer.exe

Hope this will help.

Alan
CyberTaz - 16 Mar 2008 15:45 GMT
As you've been advised previously you're hawking your product in an
environment where it *can't* be used natively. If you ever develop a
Macintosh version please let us know.

In the meanwhile you are falsely as well as knowingly directing people to a
non-solution - a behavior which is both arrogant & deceptive.

Signature

Bob Jones
[MVP] Office:Mac

On 3/16/08 10:16 AM, in article
603587d0-7208-4e3c-a3ef-f19bc7464c68@c19g2000prf.googlegroups.com, "Alan"
<fyz@datanumen.net> wrote:

> On Feb 22, 1:49 am, Si_Pl...@officeformac.com wrote:
>> When opening an existingexcelspreadsheet, which is then maximized using the
[quoted text clipped - 20 lines]
>
> Alan
mordzy - 19 Mar 2008 09:13 GMT
Hi All,

I have recently made the switch to a mac. been on windows for ten years. (im
actually a ms certified engineer and sell MS solutions) i just lost the will
to live with pista and other incarnations on blotedows etc.

Anyway really liking osx and not had a problem till installing office 08. and
having googled my problem came across this thread so i guessed id add my
issues too.

1. im running a new 15" macbook pro (2 weeks old) Intel dual core ver.
i do run parallels but it isnt running at the time.

2. when i click the green maximise button it hangs the OS, only way out is to
hold the power button in.

3. when it does hang excel has maximised but shows the scroll bars in the old
size and new, as if the
screen hasn't redrawn properly.

4. it does it with all the spreadsheets i have. even a new one with no data
in.

hope this helps and a solution is found soon.

Alex
Pat McMillan - 19 Mar 2008 19:38 GMT
We are aware of this, and think it may be an Apple bug. Please see this
thread: http://www.officeformac.com/ProductForums/Excel/822.

Thanks,

Pat

On 19/03/2008 01:14, in article 8161365825e3b@uwe, "mordzy" <u42237@uwe>
wrote:

> Hi All,
>
[quoted text clipped - 22 lines]
>
> Alex

Signature

Pat McMillan
Macintosh Business Unit
Microsoft Corp.
This posting is provided ³AS IS² with no warranties, and confers no rights.

 
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