Help viewer window masks spreadsheet and can't be closed

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Stuart Weylandsmith - 28 Nov 2007 02:51 GMT

Mac OSX 10.4.11
Office 11.3.7

I can¹t shut the help viewer when I have opened it with the help menu. I
don¹t have the red, yellow and green buttons or any cancel or OK buttons on
the window. Consequently, once open the help view just sits there, masking
any spreadsheet I might have under it and refusing to release control back
to excel. It doesn¹t appear to stop me using any other programs though eg:
this eMail client.

Any thoughts?

Stuart

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Jim Gordon MVP - 28 Nov 2007 04:12 GMT

Hi Stuart,

Use the keyboard and press Apple+W to close the window, or Apple+Q to quit
the application.

Still not enough? Then use Option+Apple+Escape to force quit (or hold Option
key down and click on the dock icon).

-Jim

Quoting from "Stuart Weylandsmith" <stuart.weylandsmith@oceanlinx.com>, in
article C37322F0.A24B%stuart.weylandsmith@oceanlinx.com, on [DATE:

> Mac OSX 10.4.11
> Office 11.3.7
[quoted text clipped - 9 lines]
>
> Stuart

Signature

Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info http://mvp.support.microsoft.com/

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Stuart Weylandsmith - 29 Nov 2007 00:07 GMT

Thanks,

Apple+Q and the forced quit were what I had been using although these are a
bit drastic just to exit help. I had forgotten about the close window
command. All works so thankyou

Stuart

On 28/11/07 3:12 PM, in article
C37254D8.2581D%goldkey74@WarmerThanWarmMail.com, "Jim Gordon MVP"
<goldkey74@WarmerThanWarmMail.com> wrote:

> Hi Stuart,
>
[quoted text clipped - 22 lines]
>>
>> Stuart

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JE McGimpsey - 29 Nov 2007 05:12 GMT

> I can¹t shut the help viewer when I have opened it with the help menu. I
> don¹t have the red, yellow and green buttons or any cancel or OK buttons on
[quoted text clipped - 4 lines]
>
> Any thoughts?

Yeah, the Help window is a PITA all around. You can reset it to the
default position on your screen (with all buttons visible) if you, with
all Office apps closed, trash the

~:Library:Preferences:Microsoft:com.microsoft.Office.prefs.plist

file. If you don't want to lose any of your other settings, you can use
the Property List Editor app to change (again with all Office apps
closed) the

Help\Help_Top

and

Help\Help_Left

keypairs in that file, to, say, 100 each. Reopen XL and position and
size the window as desired.

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Mac Forum / Applications / Excel / November 2007

Help viewer window masks spreadsheet and can't be closed