excel crashes after bad update

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

youngala@hawaii.edu - 22 Dec 2006 08:35 GMT

Unfortunately, I was one of those whose autoupdate uploaded the bad MS
office update on 12/12. It caused many problems but mainly, if I
modified any older excel spreadsheets, it would crash excel if I tried
to open it after i saved it. I totally deleted MS office and removed
all preferences. It did not help. I even tried a clean install of the
OS 10.4.8. I again deleted everything and tried to reinstall
everything without even the updates and I still have excel crashing if
I open up an older file, modify it, save it and then open it again. I
tried the updates one at a time and still the same problem. I even
tried the newest update that was released on 12/19 and still - excel
crashes. I have searched the blogs and discussions and have run out of
options. This all started after the bad update. I do not know what
else to delete that could be causing this problem. It would make sense
that the deletion of the program and the preferences would solve the
problem but something else is embedded that is causing excel to crash.
Does anyone have any suggestions.

Thanks

Reply to this Message

Geoff Lilley - 29 Dec 2006 08:21 GMT

Yeah. Try your "Receipts" folder, which is Macintosh HD:Users:Library.
Check if there's any Microsoft Excel receipts in there. If so, trash
them. When you "totally deleted MS Office," did you do it by using the
"Remove Office" tool in the Applications folder? If not, you may not
have destroyed all the remnants. When you did "a clean install of OS
10.4.8," did you COMPLETELY erase your hard drive, or just do an
Archive and Install, preserving user and network settings? If you did
an A & I, then your user-specific data (i.e., the receipts) would have
been maintained, I regret.

Try that, post back on how you do.

HTH
Geoff

> Unfortunately, I was one of those whose autoupdate uploaded the bad MS
> office update on 12/12. It caused many problems but mainly, if I
[quoted text clipped - 14 lines]
>
> Thanks

Reply to this Message

Mac Forum / Applications / Excel / December 2006

excel crashes after bad update