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Mac Forum / Applications / Eudora / April 2008problems with Eudora and OS 9
A member of our user group has recently been having problems with Eudora 5.1.1 running on a G3 iMac under OS 9.1. I'm not sure of the exact history of her problems, but I think she did an update and then things went bad. The program cannot keep her settings, and keeps rewriting the Eudora folder with new files with no settings. I've tried to help her, but have never used this and can't figure out what to fix. Please respond to my email without the nospam. Thanks,  SignatureJohn Gentile Newsletter editor Rhode Island Apple Group > A member of our user group has recently been having problems with > Eudora 5.1.1 running on a G3 iMac under OS 9.1. I'm not sure of the [quoted text clipped - 4 lines] > I've tried to help her, but have never used this and can't figure out > what to fix. Please respond to my email without the nospam. It's possible that she needs to rebuild her desktop--weird things can happen in Eudora when the desktop needs to be rebuilt, so that's the first thing I'd try. If that doesn't resolve the problem, it may be that Eudora is looking in the wrong place for the Settings file. Have her search in the Finder for all files named "Eudora Settings." They used to be filed in the System folder, but in newer versions of Eudora and the System, the default location is in the Documents:Eudora folder. If she can locate the old good Settings file, have her put an alias in the Documents:Eudora Folder. The alias needs to be named "Eudora Settings" - without the "alias" on the end. Let us know if that works; if it doesn't, we can think of other things to try. BTW, if you want email copies of followups, it's a really good idea to use a valid address in the "Reply-To: " header. (I'm not always willing to unmunge an address, and I'm not the only one.) "Reply-To: " isn't harvested by spammers nearly as much as the "From: " header is, and it makes it easy to post with a munged address but still have replies go to your valid address. sig-- Kathy - help for new users at <http://www.aptalaska.net/~kmorgan/> Good Net Keeping Seal of Approval at <http://www.gnksa.org/> > It's possible that she needs to rebuild her desktop--weird things can > happen in Eudora when the desktop needs to be rebuilt, so that's the [quoted text clipped - 22 lines] > Kathy - help for new users at <http://www.aptalaska.net/~kmorgan/> > Good Net Keeping Seal of Approval at <http://www.gnksa.org/> Kathy, thanks for replying. I'll try to have her rebuild her desktop and maybe reset the PRAM - probably both have not been done in years. I did try the alias thing, but it ignored the fake file and built a new one that was blank. I then copied the good file and inserted it into the new one. It seemed to work, but she called the next day to say that it ignored the good file and made another new one. I'm thinking of having her update to Eudora 6.1, but I might also have to update her system to 9.2. Does anyone think that will solve some of the problem? The other thing I didn't know was the check box to Allow Authorization in the send mail setting. Is this a function of the ISP or Eudora? When she tried to Check Mail, it came up with a dialog box that said that Aurhorization failed. How do I fix that? SignatureJohn Gentile Newsletter editor Rhode Island Apple Group > The other thing I didn't know was the check box to Allow Authorization > in the send mail setting. Is this a function of the ISP or Eudora? The ISP determines whether or not authorization (logging in with username and password) is required for _sending_ mail; one's choice should match whichever way the ISP says (it is becoming more common, as a necessity to permit authorized subscribers to use the SMTP server from remote locations, while preventing spammers from doing the same). > When she tried to Check Mail, it came up with a dialog box > that said that Authorization failed. How do I fix that? Such wording usually refers to login failure while sending mail, rather than to login failure while receiving mail. However, "Check mail" may also attempt to send previously composed outgoing mail, in which case one can get a "sending mail" error, even upon requesting only to receive incoming mail. To silence that, one may adjust the SMTP (outgoing) settings to whatever is required (turn off authorization if not required), or bypass attempts to send by turning off the "send on check" option, or change "sendable" status of outgoing messages to not sendable (as if to continue editing), or move sendable messages from "Out" to another mailbox, or use an alternate way to request a "receive only" for one specific personality at a time. -- Editing correction: > To silence that, one may adjust the SMTP (outgoing) settings > to whatever is required (turn off authorization if not required... ...or turn on if it is required! When it is required, other details must also match what the server requires (username, password, port, etc.) -- > I'll try to have her rebuild her desktop > and maybe reset the PRAM - probably both have not been done in years. [quoted text clipped - 3 lines] > the new one. It seemed to work, but she called the next day to say that > it ignored the good file and made another new one. Hmmmm.....It may be that her Settings file is corrupted. I would definitely have her rebuild the desktop before rebuilding the Settings; Eudora is very sensitive to problems with a desktop that hasn't been rebuilt recently and develops all manner of strange symptoms if the desktop needs to be rebuilt. Rebuilding the settings is something I'd do only as a last resort; it's a lot of work afterwards to get things back the way they were. You can rebuild the Settings by holding down all the modifier keys (command-option-shift-control) while you select Settings from the Special menu. This will retain your server info, but most of your other customizations will be lost. Before rebuilding the Settings, put a copy somewhere outside the Eudora Folder so you can easily get it back if it turns out the problem is not solved by rebuilding the Settings. You can make it a little easier to restore your customizations if you have Eudora create a list of them for you before you rebuild the Settings. Do this by opening a new message composition window and then choose "Insert system configuration" from the Help menu. > I'm thinking of having her update to Eudora 6.1, but I might also have > to update her system to 9.2. Does anyone think that will solve some of > the problem? I don't know if it will solve some of the problem, but the newer version is more likely to cope with changes in the server as time goes on. I think she probably won't need to upgrade the system, but I don't know that for sure. SignatureKathy - help for new users at <http://www.aptalaska.net/~kmorgan/> Good Net Keeping Seal of Approval at <http://www.gnksa.org/> > I did try the alias thing, but it ignored the fake file and built a new > one that was blank. I then copied the good file and inserted it into > the new one. It seemed to work, but she called the next day to say that > it ignored the good file and made another new one. In page 414, the manual <http://www.eudora.com/download/eudora/mac/6.2.4/Eudora_6.2.4_Mac_User_G uide.pdf> is explaining the several Eudora Folders, their contents and their "normal" location. > The other thing I didn't know was the check box to Allow Authorization > in the send mail setting. Is this a function of the ISP or Eudora? When > she tried to Check Mail, it came up with a dialog box that said that > Aurhorization failed. How do I fix that? As written in the manual (page 328): Allow Authentication [on] If this setting is checked, Eudora can log in to an SMTP server when sending mail, just like it does for receiving mail. Not all SMTP servers require or allow such authentication. Eudora will attempt authentication to servers that allow it. This option is to use when SENDING if the SMTP server (the ISP's server where to send) is requiring so authentication. If the SMTP server doesn't require authentication and the "Allow Authentication" is [on], the send would fail. If there is a problem with authentication when checking mail, the Authentication method (Passwords, Kerberos or APOP) would be checked, and the username and password, and the mail server, and the mail protocol... SignatureJean-Pierre Kuypers |
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