Where to report bugs in Eudora 8.0.0b2

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Tim Streater - 12 Dec 2007 15:10 GMT

Is there a place I can do this? I looked at the Bugzilla/Penelope page
and there are 288 bugs listed. I can't be doing with trawling through
that lot to distinguish between those describing feature requests, and
those for already reported problems.

This seems like alpha software to me, I could find a number of plain
things that crash it or just don' work.

What I want is to report actual bugs/problems in that specific version.

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R. Millstein - 12 Dec 2007 17:28 GMT

> Is there a place I can do this? I looked at the Bugzilla/Penelope page
> and there are 288 bugs listed. I can't be doing with trawling through
[quoted text clipped - 5 lines]
>
> What I want is to report actual bugs/problems in that specific version.

As far as I know, that is the place that you are supposed to report
them. Bugzilla is a tracking system for bugs that allows the bugs to be
easily assigned to programmers, voted for, and commented on, as well as
have their status updated. I recommend doing a quick browser find on
the main page, and if you don't see the bug, report it. The worst that
can happen is that it is, despite your quick search, a duplicate, in
which case someone else will surely notice and close out your bug
(another benefit of the bugzilla system and an open source project).

Roberta

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Tim Streater - 12 Dec 2007 18:13 GMT

> > Is there a place I can do this? I looked at the Bugzilla/Penelope page
> > and there are 288 bugs listed. I can't be doing with trawling through
[quoted text clipped - 14 lines]
> which case someone else will surely notice and close out your bug
> (another benefit of the bugzilla system and an open source project).

Hmmmwell OK. I don't find that satisfactory - it discourages me from
reporting them. There should be categories of issues: feature requests,
bugs in the betav2, in the plugin, etc as appropriate. It would cut down
the search time. I have about 40 or so feature "bugs" that I have voted
for in the past.

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R. Millstein - 12 Dec 2007 21:01 GMT

> > > Is there a place I can do this? I looked at the Bugzilla/Penelope page
> > > and there are 288 bugs listed. I can't be doing with trawling through
[quoted text clipped - 20 lines]
> the search time. I have about 40 or so feature "bugs" that I have voted
> for in the past.

You're right -- that would make things a lot easier and bring some order
to the chaos, which might in turn encourage more people to participate
in the project. Perhaps make the suggestion to Matt Dudziak,
mdudziak@qualcomm.com ?

Roberta

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Tim Streater - 13 Dec 2007 10:12 GMT

> > > > Is there a place I can do this? I looked at the Bugzilla/Penelope page
> > > > and there are 288 bugs listed. I can't be doing with trawling through
[quoted text clipped - 25 lines]
> in the project. Perhaps make the suggestion to Matt Dudziak,
> mdudziak@qualcomm.com ?

Ah, now that is a helpful suggestion - thanks. I'll do that when I can
find my roundtuit.

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Bill Cole - 13 Dec 2007 04:51 GMT

You CAN reduce the reasonable scope of looking for looking for
duplicates by giving the search reasonable criteria. For example, I
punched in criteria specifying Penelope and excluding Windows-specific,
closed, and trivial bugs as well as enhancement requests. I got 55 bugs
and an URL that could choke a horse but was reducible to this one that
seems to do the trick:

https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&classifica
tion=Client+Software&product=Penelope&version=0.1&bug_status=UNCONFIRMED&
bug_status=NEW&bug_status=ASSIGNED&bug_status=REOPENED&bug_status=VERIFIE
D&bug_severity=blocker&bug_severity=critical&bug_severity=major&bug_sever
ity=normal&bug_severity=minor&op_sys=All&op_sys=Mac+OS+X&order=Last+Chang
ed

Of course, you could add in closed bugs to see if your bug matches
something that has recently been fixed:

https://bugzilla.mozilla.org/buglist.cgi?query_format=advanced&classifica
tion=Client+Software&product=Penelope&version=0.1&bug_status=UNCONFIRMED&
bug_status=NEW&bug_status=ASSIGNED&bug_status=RESOLVED&bug_status=CLOSED&
bug_status=REOPENED&bug_status=VERIFIED&bug_severity=blocker&bug_severity
=critical&bug_severity=major&bug_severity=normal&bug_severity=minor&op_sy
s=All&op_sys=Mac+OS+X&order=Last+Changed

That gives you a total of 70.

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Sander Tekelenburg - 13 Dec 2007 08:10 GMT

[... Bugzilla]

> I don't find that satisfactory - it discourages me from
> reporting them. There should be categories of issues: feature requests,
> bugs in the betav2, in the plugin, etc as appropriate.

So report *that* as a bug ;)

(Seriously. All I've ever reported to Bugzilla-based systems is bugs on
Bugzilla.)

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Sander Tekelenburg, <http://www.euronet.nl/~tekelenb/>

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PC user: "SEE! Not even the virus writers support Macs!"

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Bill Cole - 13 Dec 2007 04:01 GMT

This is one of the prices of open source software. There is no one
taking a slice of the umpteen-thousand $49 checks for taking bug reports
in a manner that is easy for the people writing those checks.

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Hauke Fath - 13 Dec 2007 12:51 GMT

> What I want is to report actual bugs/problems in that specific version.

Go to https://bugzilla.mozilla.org/ and create an account for yourself,
then slash a trail through bugzilla's entangled options. ;)

hauke

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Mac Forum / Applications / Eudora / December 2007

Where to report bugs in Eudora 8.0.0b2