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Mac Forum / Applications / Eudora / May 2007Attached pdf has all pages blank
Someone sends me a pdf file as an attachment. I receive it in Eudora, open it with Adobe Reader, or Acrobat, and it has no text or images. All pages are blank. If I go to the server website -- before Eudora has processed the attachment -- and open it there it works fine. So it looks as if Eudora is scrambling the file somehow. I know this problem has been aired in the past, but none of the threads reached a solution. Has anyone found one now? Grateful for any help. John Mac G4 TiBook, OS 10.4.8, Eudora 6.2, Adobe Reader 8 > Someone sends me a pdf file as an attachment. I receive it in Eudora, > open it with Adobe Reader, or Acrobat, and it has no text or images. [quoted text clipped - 9 lines] > Grateful for any help. John > Mac G4 TiBook, OS 10.4.8, Eudora 6.2, Adobe Reader 8 If you are opening the PDF from Eudora, then the hook (or link) to the external program (Adobe Reader/Acrobat) isn't working as it should. Try Saving the PDF to the desktop (or some other folder) and opening it from there. If that doesn't work, there is a more serious problem than a broken hook. You could try reconfiguring Eudora: cancel the hook to Adobe Reader/Acrobat, shut down Eudora, restart, and reset the hook. This sometimes works (with any program that calls another one) - depends on why the hook is broken. Another possibility is that your spam filter is over-zealous. Er, that's all I can suggest. HTH  SignatureWolf "Don't believe everything you think." (Maxine) > Someone sends me a pdf file as an attachment. I receive it in Eudora, > open it with Adobe Reader, or Acrobat, and it has no text or images. [quoted text clipped - 9 lines] > Grateful for any help. John > Mac G4 TiBook, OS 10.4.8, Eudora 6.2, Adobe Reader 8 That pdf should be in your Eudora Attachments Folder. Open the file from there, in Preview, in case there's something weird going on with Adobe Reader. Thanks to both for your suggestions. I do try opening the blank pdfs from the desktop and the attachments folder, with Adobe Reader and with Preview. Same result: all pages are blank. Same for opening from within Adobe Reader. PDFs from other people all work fine: this only happens with one sender. And as said, his pdfs open fine on the email server. They only go blank after Eudora has downloaded them. So I conclude the problem must lie with Eudora. Someone aired the same problem in 2000, but no one had an answer. http://groups.google.co.uk/group/comp.mail.eudora.mac/browse_thread/thread/3e3ff 85796b06441/aab14b9c589443d8?lnk=st&q=eudora+mac+pdf+attachment+blank+pages&rnum =5&hl=en#aab14b9c589443d8 Maybe something to do with character sets? There is a posting at http://groups.google.co.uk/group/comp.mail.eudora.mac/browse_thread/thread/68908 e1f397bf045/86e3db41ee6c6a8d?lnk=st&q=eudora+mac+pdf+attachment+blank+pages&rnum =2&hl=en#86e3db41ee6c6a8d and a long discussion at http://groups.google.co.uk/group/comp.sys.mac.apps/browse_thread/thread/b027b874 288946f3/6ac86fc06e3cc40e?q=eudora+mac+pdf+attachment+blank+pages&lnk=nl&hl=en& but they are too technical for me to follow. John > Thanks to both for your suggestions. > [quoted text clipped - 7 lines] > > So I conclude the problem must lie with Eudora. I conclude the problem may lie with his PDF creation software. IOW, there may be some non-standard feature that Eudora cannot deal with, or else sees as something evil. What is he using? Do other of his correspondents report the same problem? NB that most current word-processors claim the ability to create PDFs, and there are also a number of freeware and shareware PDF editors out there. There is no guarantee that their products will be 100% compatible with Adobe's standards. If he is using Adobe on a Windows platform, some update for Windows may have bollixed things - Windows updates always have unexpected side effects, many of which don't show up for a while, and some of which are limited to relatively few machines. Also, Adobe updates its reader from time to time. Again, there is no guarantee that these updates will not trigger some bug. > Someone aired the same problem in 2000, but no one had an answer. > http://groups.google.co.uk/group/comp.mail.eudora.mac/browse_thread/thread/3e3ff 85796b06441/aab14b9c589443d8?lnk=st&q=eudora+mac+pdf+attachment+blank+pages&rnum =5&hl=en#aab14b9c589443d8 [quoted text clipped - 6 lines] > > John Um, yes, character sets might be an issue, but I have no experience with that. I just use the defaults. Sorry. Perhaps an Adobe newsgroup or e-list can help you. SignatureWolf "Don't believe everything you think." (Maxine) On Thu, 24 May 2007 10:39:40 -0500: > Someone sends me a pdf file as an attachment. I receive it in Eudora, > open it with Adobe Reader, or Acrobat, and it has no text or images. > All pages are blank. > > If I go to the server website -- before Eudora has processed the > attachment -- and open it there it works fine. Do you mean that you *download*the*attachment* from that server to your computer, and then open it locally on your computer, or that the "web server" itself interprets it, and then displays it in your web browser? > So it looks as if Eudora is scrambling the file somehow. Could it have been marked (by the sender) as if text, say, and not binary? Can you see the "MIME headers" of the original message? (what "server website," and does it provide a "raw" view of the original message?) For standard POP servers, the following "webmail" service can display an "original message" view of whatever remains on the server POP mailbox: http://mail2web.com A clear look at what is being sent sometimes explains phenomena that otherwise remain mysterious. -- > On Thu, 24 May 2007 10:39:40 -0500: > > Do you mean that you *download*the*attachment* from that server > to your computer, and then open it locally on your computer, > or that the "web server" itself interprets it, > and then displays it in your web browser? I've tried both. I use Eudora to download the message and attachments to my hard disk, then open with Acrobat Reader and get blank pages. Or I use Firefox to go to my inbox on the server and open the attachment there, still in Firefox, and get the text. > Could it have been marked (by the sender) as if text, say, and not binary? How do I tell if it is so marked or not? > Can you see the "MIME headers" of the original message? Is the following what you had in mind? MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="------=_Next_Part_3011653798.529" > (what "server website," My institution provides a web-based interface with the mail server so I can use a browser to see mail in my inbox. and does it provide a "raw" view > of the original message?) If "raw" means something like this -- <x-html><!x-stuff-for-pete base="" src="" id="0" charset="/ macintosh"><HTML><HEAD><style type="text/css">body {font-family: arial, sans-serif;}</style></HEAD><BODY><P>Here is an itemised itinerary for your forthcoming travel arrangements for booking reference CPF004643465, a copy of which you may want to leave with a friend or relative.</P><P>Have a pleasant trip<P><P> -- then I can see that after downloading via Eudora, but not when the message is in the Inbox. Does this help with a diagnosis? Thanks for your interest. John On Sun, 27 May 2007 09:46:29 -0500, John wrote: > Is the following what you had in mind? > MIME-Version: 1.0 > Content-Type: multipart/mixed; > boundary="------=_Next_Part_3011653798.529" That specifies what string will separate each subsequent attachment, but I meant the header part of the PDF attachment itself, like this one which I just sent to myself: --=====================_361293081==_ Content-Type: application/pdf; name="SevenColors.pdf" Content-Transfer-Encoding: base64 Content-Disposition: attachment; filename="SevenColors.pdf" The first few characters of the PDF file should also be a standard PDF header; for this file it happens to be: %PDF-1.2 %<bh:c7> If you can't obtain the actual first bytes from the stored file, the first line of the "base64" encoding (following the header) would suffice, as we can decode that, such as on-line at: http://www.securitystats.com/tools/base64.php Any comparison of PDF attachments (headers and first bytes) which are okay, vs. those not okay, might also be helpful. -- |
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