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Mac Forum / Applications / Eudora / February 2006Eudora 6.2.3 problems
I have users who are using Macs, Panther OSX version 10.3.9 and Eudora version 6.2.3 who are having intermittent problems where their eudora will hang for a very long time before it downloads their mail from our mail server. It is only this select 3 users who seem to be having the problem. We have tried everything such as trashing and recreating their eudora settings files, the plists files in their users>library>preferences folder and they seem to help for a few weeks, but the exact same problem occurs. Does anyone have any ideas about what might be happening or what else we can try to solve the problem? Oh, we've also reinstalled the Eudora 6.2.3 version as well. Any suggestions are welcome. At a loss as to what else to try. Beth > I have users who are using Macs, Panther OSX version 10.3.9 and Eudora > version 6.2.3 who are having intermittent problems where their eudora [quoted text clipped - 10 lines] > > Beth Intermittently I have had similar problems I think with same version on earlier OSX but currently using Eudora 6.23 and Tiger 10.4.2. It does have a long delay on mail check (not very long time but lengthy). If left alone it will go through and complete eventually. When I am sitting there waiting and impatient I will cancel the check, and manually hit CMD M for mail check and it goes right through with with no delay. I thought it was a problem with my provider ISP RoadRunner as it was intermittent, most often going right through the mail check with no delay. I never figured it out either though. Good luck. Eudora otherwise dependable as always. Morenuf  Signaturemorenuf@nobodyhome.com.invalid > Intermittently I have had similar problems I think with same version on > earlier OSX but currently using Eudora 6.23 and Tiger 10.4.2. It does > have a long delay on mail check (not very long time but lengthy). If > left alone it will go through and complete eventually. Yep, same here. When that happens I just wait it out. I'm of the patient kind (mostly :-) But if someone finds a cure for that behaviour I would like to hear of it. Morenuf, Thanks for sharing your similar experience. The lag is as long as 15-20 minutes and then you're right, it normalizes after that. The mailserver seems to be fine because everyone else isn't having the problem and we all go to the same server. The users have been patient with the problem, but want a solution and not have to live with it. Thanks again! Beth > Thanks for sharing your similar experience. The lag is as long as > 15-20 minutes and then you're right, it normalizes after that. Hmm, its more like 20-30 seconds over here. So i guess it's a different problem. > > Thanks for sharing your similar experience. The lag is as long as > > 15-20 minutes and then you're right, it normalizes after that. > > Hmm, its more like 20-30 seconds over here. So i guess it's a different > problem. My Eudora 6.23 delay (when it intermittently happens) in checking mail is usually less than 1 minute (maybe sometimes longer) but I never really timed it. I have never had the long delay you mention (not that I'd let it run that long either). As I said if I STOP or CANCEL the check and manually CHECK MAIL again it usually goes right through. I thought it was an ISP (RoadRunner) issue. G'Day Morenuf Signaturemorenuf@nobodyhome.com.invalid > I have users who are using Macs, Panther OSX version 10.3.9 and Eudora > version 6.2.3 who are having intermittent problems where their eudora [quoted text clipped - 4 lines] > users>library>preferences folder and they seem to help for a few weeks, > but the exact same problem occurs. Look at your server logs. Look at Eudora's log. Share what server and type (POP/IMAP) you're using and what these logs say. Share what exactly about "downloading mail" is slow - finding the server, connecting to it, authenticating, fetching of individual messages, deleting fetched messages, etc. The more info you provide, the better the chance that someone will recognise the problem. Also make sure that it is not a more general networking problem. (A DNS issue for example.) SignatureSander Tekelenburg, <http://www.euronet.nl/~tekelenb/> Mac user: "Macs only have 40 viruses, tops!" PC user: "SEE! Not even the virus writers support Macs!" > Look at your server logs. Look at Eudora's log. Share what server and > type (POP/IMAP) you're using and what these logs say. Share what exactly > about "downloading mail" is slow - finding the server, connecting to it, > authenticating, fetching of individual messages, deleting fetched > messages, etc. The more info you provide, the better the chance that > someone will recognise the problem. Very good and necessary advice. What I would like to know is, are you (the original poster) starting these three dodgy users off with absolutely new mailboxes, or are you using ones they have emails from earlier iterations in already? If the latter, then I suspect that this could be why they are experiencing these problems and no-one else. Nothing like an imported corruption to set off a problem again! Rifty SignatureAcademic and Computing Help http://rifty.net The users are using their original Eudora Folders, but didn't have this problem until we upgraded to Eudora version 6.2.3, also all 3 have deleted and recreated their settings files so if they were corrupted, hopefully making new ones should have solved the problem. We did consider that something was consistently corrupting the settings files, but we have no idea where to start looking to find the "offender". All 3 users use different kinds of softwares etc. the only thing they have in common are Office 2004 and Eudora for the most part. Thanks for your ideas. Beth Sander, Valid points and didn't think to check the logs. Will do that to get more info. I have determined with 99% certainty that it's not a general network problem as well as others in the same offices they are in aren't having any problems. Is there anything I should specifically look for in the logs? Thanks for your help! Beth > [...] Is there anything I should specifically > look for in the logs? Based on the little information you gave it could be anything, so you should look at everything. Btw, please quote appropriately: <http://www.xs4all.nl/~hanb/documents/quotingguide.html>. SignatureSander Tekelenburg, <http://www.euronet.nl/~tekelenb/> Mac user: "Macs only have 40 viruses, tops!" PC user: "SEE! Not even the virus writers support Macs!" |
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