Sending problem

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Rifty - 19 Sep 2005 06:20 GMT

I recently upgraded to OS X.4.2

Generally, it is working well, but I have a problem with Eudora. I have
two accounts, and when I use one of them, I have to change the server
for outgoing mail in the settings file. This always worked just fine,
but now, with this account, the mail simply queues. No error message or
anything. If I check its progress, it says in the Change Queueing box
that it will go with the next mail sent. If I say send immediately, it
indicates that it is sending, but it has the Q symbol against it in the
Out Mailbox and has obviously not gone anywhere. Outgoing mail has no
problems where the receiving and outgoing servers are the same. I can't
find any problem that would cause this and I can't see what's different
to the configuration that worked before installing Tiger.

This works for a number of messages, not just one. There's nothing wrong
with their email addresses. I have retyped the outgoing server name
carefully in case there's a problem there but there's not. Where to go
next?

Rifty

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Kathy Morgan - 19 Sep 2005 08:00 GMT

> I recently upgraded to OS X.4.2
>
[quoted text clipped - 9 lines]
> find any problem that would cause this and I can't see what's different
> to the configuration that worked before installing Tiger.

For that account, under Personality Extras, try putting a check in the
box for "use relay personality if defined." Set up a relay personality:
In Personalities, uncheck the boxes for checking mail. Now go to the
Sending Mail pane, and set your new relay personality as the relay
personality. Of course, if you already have a personality set up which
uses the desired outgoing mail server, you can skip all that stuff about
setting up the relay personality, and just start with setting it as the
Relay personality in the Sending Mail pane. :-)

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Rifty - 19 Sep 2005 08:45 GMT

> > I recently upgraded to OS X.4.2
> >
[quoted text clipped - 18 lines]
> setting up the relay personality, and just start with setting it as the
> Relay personality in the Sending Mail pane. :-)

Hi Kathy - thanks very much for responding. Before I investigate relay
personalities, I think I will add a little more information and you can
see then if your advice is relevant in this case. There is only one
personality - 'Dominant'. There are two service providers - one
essentially for work and one private. If I dialup (yep... still on
dialup...) one of these where the incoming and outgoing servers are the
same and check mail with Eudora, no problem. When I dial up the other
one, all I had to do in the past was go to the Settings for Outgoing
Mail and type in mail.myprovider.com.au and close the settings file.
Outgoing mail would immediately go through that server. In all other
respects, Eudora worked as if it were just one account. (I suspect my
use of the term 'account' to describe two different service providers
may have been confusing). I never needed to have relay personalities, as
I was the only one with a Eudora account on this iMac.

Is that clearer and does it change the relevance of your advice (which
is always gratefully received)?

Rifty

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Kathy Morgan - 20 Sep 2005 06:50 GMT

> Hi Kathy - thanks very much for responding. Before I investigate relay
> personalities, I think I will add a little more information and you can
> see then if your advice is relevant in this case. There is only one
> personality - 'Dominant'. There are two service providers - one
> essentially for work and one private.

Since you have two ISP's, you actually have 2 accounts. The easiest way
to manage them in Eudora is to set up a second personality for the
second account.

> If I dialup (yep... still on dialup...)

Heh! Me, too. The dialup I can use from either home or the office, but
DSL not only costs a great deal more here, but I'd have to pay for the
DSL service to both locations.

> one of these where the incoming and outgoing servers are the
> same and check mail with Eudora, no problem. When I dial up the other
> one, all I had to do in the past was go to the Settings for Outgoing
> Mail and type in mail.myprovider.com.au and close the settings file.
> Outgoing mail would immediately go through that server.

I don't know why it worked before and doesn't work with 10.4.2, but
setting up 2 personalities (one for each ISP) should do the trick. You
probably don't even need to use one as a relay personality; just enter
the other SMTP (outgoing mail) server info on the one that uses
different POP & SMTP servers.

If that doesn't solve the problem, then I'd suspect that the either the
provider coincidentally changed their authentication method at the same
time you upgraded to 10.4.2, or possibly you have a slightly corrupted
settings file. It's probably easier in that case to use a relay
personality than to rebuild the settings, although rebuilding the
settings is probably the smarter choice. (Well, rebuilding the settings
is easy, it's the tedium of re-entering those preferences that get
lost.)

FWIW, if you set up personalities, Eudora will automatically use the
personality for a reply to match the one that received the message
you're replying to. If you want to change a message's personality,
there's a drop-down personality selection in message composition
windows. You can also set the personality for incoming or outgoing
messages using filters.

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Rifty - 27 Sep 2005 08:55 GMT

Sorry for the long delay in responding, Kathy - thanks for your thoughts
on this.

> > Hi Kathy - thanks very much for responding. Before I investigate relay
> > personalities, I think I will add a little more information and you can
[quoted text clipped - 5 lines]
> to manage them in Eudora is to set up a second personality for the
> second account.

Yep. Did that. Doesn't help.

> I don't know why it worked before and doesn't work with 10.4.2, but
> setting up 2 personalities (one for each ISP) should do the trick. You
> probably don't even need to use one as a relay personality; just enter
> the other SMTP (outgoing mail) server info on the one that uses
> different POP & SMTP servers.

Yes, I also tried that. It kept asking for my password from the
receiving server when I tried to send outgoing mail (there doesn't seem
to be much point to that... but it indicates something is weird). Then
it simply contacted the outgoing mail server, which seemed quite happy
to accept sending the message, except once it had 'sent' it, the '...'
in the outbox that indicates mail is being sent simply changed back to
'Q' queuing. Very strange. I also checked from 'Queueing' to see if
anything was odd but it isn't.

> If that doesn't solve the problem, then I'd suspect that the either the
> provider coincidentally changed their authentication method at the same
> time you upgraded to 10.4.2, or possibly you have a slightly corrupted
> settings file.

I did think of this, but there's nothing on the ISP's site to indicate
they have made any changes. I even tried changing the timeouts. Nothing.

> It's probably easier in that case to use a relay
> personality than to rebuild the settings, although rebuilding the
> settings is probably the smarter choice. (Well, rebuilding the settings
> is easy, it's the tedium of re-entering those preferences that get
> lost.)

Well, what I did was to install a fresh version of Eudora, with fresh
everything, just to see. I filled in all the details correctly for the
differing sending and receiving. It downloaded what mail was on the
server successfully, so I tried sending.... the result was the same as
for my original mailbox (so, just in case you're wondering, I went back
to it from the settings file so as to have all my old mail back.)

So I am back to square 1 with this. I'm not sure that anyone else can
help with it as you have mentioned all the likely things to try.

It's no big deal as I can send mail from a web version of my mailbox
while using that particular ISP, but I would like to get back what I had
before, that's all! Just for the record, I've been using various
incarnations of Eudora ever since it was invented for Mac.

Rifty

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Kathy Morgan - 27 Sep 2005 17:00 GMT

>
> > I don't know why it worked before and doesn't work with 10.4.2, but
[quoted text clipped - 11 lines]
> 'Q' queuing. Very strange. I also checked from 'Queueing' to see if
> anything was odd but it isn't.

I'd try a couple more things. Send a test message to yourself at the
other ISP to find out if the mail actually is being sent and Eudora just
isn't correctly indicating the status. I'd also try entering the SMTP
server password when it asks for a password. Check your various
settings under Sending Mail and Personalities and make sure the box for
"allow authorization" is checked. If it is, uncheck it and then check
it again (toggle it back and forth) - I found that helped in some
earlier versions of OS X.

> > possibly you have a slightly corrupted
> > settings file.

Rebuilding the settings is a painful process, but it may be worth
trying. You can rebuild the Settings by holding down all the modifier
keys (command-option-shift-control) while you select Settings from the
Special menu. This will retain your server info, but most of your other
customizations will be lost. Before rebuilding the Settings, put a copy
somewhere outside the Eudora Folder so you can easily get it back if it
turns out the problem is not solved by rebuilding the Settings.

You can make it a little easier to restore your customizations if you
have Eudora create a list of them for you before you rebuild the
Settings. Do this by opening a new message composition window and then
choose "Insert system configuration" from the Help menu.

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Rifty - 29 Sep 2005 12:06 GMT

> I'd try a couple more things. Send a test message to yourself at the
> other ISP to find out if the mail actually is being sent and Eudora just
[quoted text clipped - 4 lines]
> it again (toggle it back and forth) - I found that helped in some
> earlier versions of OS X.

Actually, all this is on hold at the moment, because I have discovered
that my provider installed a new phone system at the same time as my
troubles began, and many people other than myself were affected by
problems with the password file on the new system - modem authentication
was failing. They are sorting this out. I feel that this is likely to be
the problem and not Eudora, and when they have fixed that, I will know
for sure.

I'll let you know the upshot of this. Until then, I am piling up the
megs on my private account!

Thanks again for your advice, and I regret having put you to any trouble
if this turns out to be where the problems lies.

Rifty

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Mac Forum / Applications / Eudora / September 2005

Sending problem