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Mac Forum / Applications / Entourage / November 2009



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Entourage no longer has inbox or Calendar Items

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Binford - 02 Nov 2009 17:56 GMT
My exchange server at work sent me the "you are almost out of space
message" so I moved items in my inbox older than  couple of months
down to the Inbox under "On your Computer".  Now I have NOTHING in my
inbox or Calendar, but all my messages show up under the Citrix
Outlook client as well as the OWA browser client.

I have tried the suggestions here, namely:  Choosing "Folder
Properties" and selecting Empty Cache, as well as starting Entourage
while holding down option button and choosing Verify database
integrity (it says it's all good) and then I tried Rebuild.  Both
finish properly, but still no inbox items in my inbox?!

Anything else to try?  If I write an item on OWA and then save it as
Draft it's under Entourage, as is any items I delete in OWA and then
see them in "Deleted Items" folder in Entourage.

I'd love to just plain DUMP Entourage altogether, but so many people
use it as their main Process flow tool, I can't.
William Smith [MVP] - 08 Nov 2009 03:46 GMT
> My exchange server at work sent me the "you are almost out of space
> message" so I moved items in my inbox older than  couple of months
> down to the Inbox under "On your Computer".  Now I have NOTHING in my
> inbox or Calendar, but all my messages show up under the Citrix
> Outlook client as well as the OWA browser client.

As a test, I would suggest simply starting over in Entourage.

Go to Entourage menu --> Switch Identity... and create a new identity.
In this new identity, set up your Exchange account again and see if all
the messages come down from the Exchange Server. If you see them in
Outlook Web Access (OWA) then you should see them appear in Entourage.

Hope this helps!

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bill

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