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vkv@officeformac.com - 13 Dec 2008 10:26 GMT

Version: 2004
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

Earlier, I quit Entourage and didn't notice anything out of the ordinary. Then I restarted it no more than 30 minutes late and EVERYTHING was gone! The account was no longer there and all of the messages and subfolders were gone. The only possible backup could be on my external harddrive with Time Machine.

HELP??? PLEASE

I really need those messages. Any help is appreciated!

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Ed Kimball - 13 Dec 2008 16:48 GMT

> Version: 2004
> Operating System: Mac OS X 10.5 (Leopard)
[quoted text clipped - 9 lines]
>
> I really need those messages. Any help is appreciated!

The usual cause for this is that someone moved or deleted the Main Identity
folder inside ~/Documents/Microsoft User Data. Find the old one and replace
the new one that Entourage created (in a perhaps misguided attempt to be
helpful).

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Ed Kimball

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Diane Ross - 13 Dec 2008 23:58 GMT

> The usual cause for this is that someone moved or deleted the Main Identity
> folder inside ~/Documents/Microsoft User Data. Find the old one and replace
> the new one that Entourage created (in a perhaps misguided attempt to be
> helpful).

This is the usual cause. Other possibilities is you had a schedule set to
delete, or you have selected view flagged only selected.

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Diane

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vkv@officeformac.com - 14 Dec 2008 00:23 GMT

THANK YOU SO MUCH!

It worked! You have no idea how greatful I am

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Mac Forum / Applications / Entourage / December 2008

Deleted Account with over 6K messages