 |
 | Home | Contact Us | FAQ | Search & Site Map | Link to Us |
 | Sign In | Join | Other 45 Sites in Network |
Mac Forum / Applications / Entourage / July 2008Sent emails are lost
Version: 2004 Operating System: Mac OS X 10.4 (Tiger) Processor: Power PC Email Client: pop Starting last evening, my sent emails are no longer kept. I checked all of my folders, and they're not there. I made no changes to my rules or anything else. An update- this only happens with outgoing mail that is subject to a particular rule. A simple rule that puts qualifying messages in a certain folder. It would seem to me that if the rule were defective, the message would just go into "Sent Mail" or would go to another folder, rather than just disappear. > An update- this only happens with outgoing mail that is subject to a > particular rule. A simple rule that puts qualifying messages in a > certain folder. It would seem to me that if the rule were defective, > the message would just go into "Sent Mail" or would go to another > folder, rather than just disappear. So, you're saying your sent messages are not getting moved to the folder you specified in the rule? Use the Search menu in the upper right corner and search for your missing messages. Select All Messages after you start your search. You might also want to select the folder again in your rule just in case. Hope this helps!  Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Bill, Thanks, but I've already tried that. They aren't anywhere. Very odd. I just ran another search. The missing emails showed up on it, however- while they "exist", and are in the correct folder, when I look at the folder's contents, they aren't there. This is very strange. > I just ran another search. The missing emails showed up on it, however- while > they "exist", and are in the correct folder, when I look at the folder's > contents, they aren't there. > > This is very strange. under the 'view' menu, is 'unread only' or 'flagged only' checked? If not, then this could indicate database corruption. Strt Entourage with the option key held down until you see the rebuild screen, then follow the instructions. SignatureBarry Wainwright Microsoft MVP Barry, Thanks. "Been there, done that"! None checked. I've rebuilt the database twice. The oddest part is that I can find them with a search, and they even indicate that they are in the correct folder, but when I look at the folder itself, they're not there. If I move them in the search window to another folder (except for Inbox), they show up in the folder that I moved them to. If I put them into Inbox, they don't show up. This has me totally perplexed. > Barry, > [quoted text clipped - 8 lines] > > This has me totally perplexed. you have me baffled. if they are not showing up in the inbox either, I would definitely bet on a corrupt database - whatever the rebuild engine says! if you drag the folder where they don't show up to the desktop, then drag it back into the folder listing, do they show up in the imported folder? (I reckon there's an even bet that Entourage crashes out during the export...) SignatureBarry Wainwright Microsoft MVP Barry, No, Entourage didn't crash, but the Finder did! When I imported the folder, they were there, and I moved them to the folder where they belongs and they showed up. However, I sent another email that should have been moved to that folder according to the rule, and it's not there. > Barry, > [quoted text clipped - 5 lines] > However, I sent another email that should have been moved to that folder > according to the rule, and it's not there. for now, try to ignore the original folder. set your rule to move the messages to the newly imported folder - do they show up in there? if they do, then this points to a form of corruption that the rebuild engine is not seeing/fixing. About the only option here is to export everything and start a new entity. It takes a while recreating all the mail rules and other stuff, but I would be very nervous of continuing with an obviously damaged and irreparable database. SignatureBarry Wainwright Microsoft MVP I did some more experimenting. The problem involves only one of my accounts. When I send an email from it, the problem occurs. Fortunately it's my "backup" account,not my main one. That didn't work, so I started a new identity. We've got the same problem. Emails are sent but do not get added to the sent items folder. This is on Entourage 2008 with Exchange Server 2003. I've tried removing the account from Entourage and re-adding it. Very annoying. Lots of problems with Entourage. Another problem is when reading emails sent with a Blackberry. The recipient and subject lines are blank and the email is MIME encoded and illegible. It's not the server as it all appears fine when looking with the web interface or Outlook 2000/2003/2007 in Windows. > Very annoying. Lots of problems with Entourage. Another problem is when reading emails sent with a Blackberry. The recipient and subject lines are blank and the email is MIME encoded and illegible. It's not the server as it all appears fine when looking with the web interface or Outlook 2000/2003/2007 in Windows. This is a problem with Blackberry Server and already acknowledged by the RIM folks. Unfortunately, it has been present since Exchange Server 2000. <http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB0 5382&sliceId=SAL_Public&dialogID=138722702&stateId=1%200%20138720729> <http://tinyurl.com/6qwh9a> SignatureBarry Wainwright Microsoft MVP > We've got the same problem. > Emails are sent but do not get added to the sent items folder. > This is on Entourage 2008 with Exchange Server 2003. This has been reported multiple times here in this newsgroup and someone from Microsoft is investigating. No ETA for a fix. Signaturebill Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk> Twitter: follow <http://twitter.com/meck> Starting last evening, my sent emails are no longer kept. I checked all of my folders, and they're not there. I made no changes to my rules or anything else. I have the same problem -- started at the same time -- form July 22 on my sent items are not in the sent folder. The preferences are set correctly. Restarting Entourage didn't help. Just installed Entourage (office) 2008 recently. The old Entourage worked fine. It is vital to me to have a record of my emails for business reasons -- so I am thrilled to learn that Microsoft is apparently releasing defective software. |
Reply to this Message |
 Sign In
 Join
 My Latest Posts My Monitored Threads My Blog My Photo Gallery My Profile My Homepage Start New Thread Enable EMail Alerts Rate this Thread
|
©2008 Advenet LLC Privacy Policy - Terms of Use
This website includes both content owned or controlled by Advenet as well as content owned or controlled by third parties.