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Mac Forum / Applications / Entourage / June 2008



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Error Message -8796

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eclynest@officeformac.com - 29 Jun 2008 19:21 GMT
Version: v.X
Operating System: Mac OS X 10.5 (Leopard)
Email Client: pop

I am unable to launch Entourage.It starts then an error message -8796 appears then I have to use force quit to get it off. I have tried restarting the computer and it still will not launch.

Date/Time: 2008-06-29 11:15:32.858 -0700
OS Version: Mac OS X 10.5.3 (9D34)
Report Version: 6

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0
Diane Ross - 29 Jun 2008 22:23 GMT
> Version: v.X
> Operating System: Mac OS X 10.5 (Leopard)
[quoted text clipped - 3 lines]
> then I have to use force quit to get it off. I have tried restarting the
> computer and it still will not launch.

What version of Entourage X.

This error is not listed on the Entourage Help Page Error page.

<http://www.entourage.mvps.org/error/number.html>

Because Entourage X is so old there could be numerous reasons you are having
problems. Size of your database, amount of free space on your drive....

One trick starting in Entourage 2004 is to start up with shift key down to
disable schedules, but you can't do that. I suggest viewing your account on
your browser. It could be a bad message that is causing the problem. Delete
it in your browser and Entourage might be OK.

If you don't need Exchange you can get Office 2008 very reasonably. $129.99

<http://tinyurl.com/4ydu2u>

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Diane

Mickey Stevens - 30 Jun 2008 16:43 GMT
Download and install the latest Office X update, which is 10.1.9, if you
haven't already.  It's available from Microsoft.
http://snipurl.com/2rkpr

Try rebuilding the database.  In Entourage X, first go to Entourage > Turn
Off Office Notifications.  Now, quit Entourage, and then restart Entourage
holding down the Option key.  When the Rebuild dialog box comes up, choose
to do a Typical Rebuild.  If that does not fix the problem, repeat the
procedure, instead opting to do the Advanced Rebuild.

See this page for more information:
http://www.entourage.mvps.org/error/number.html#error8796

On 6/29/08 1:21 PM, in article 59b52b30.-1@webcrossing.caR9absDaxw,

> Version: v.X
> Operating System: Mac OS X 10.5 (Leopard)
[quoted text clipped - 11 lines]
> Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
> Crashed Thread: 0

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

 
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