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Mac Forum / Applications / Entourage / June 2009Sound Set in Entourage 2008 Gone?
Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. Anybody have any thoughts? Similarly, I can't get any of the custom soundsets I have to work. On 1/16/08 1:59 PM, in article ee88e0c.0@webcrossing.caR9absDaxw, "Bob Torres " <> wrote: > Similarly, I can't get any of the custom soundsets I have to work. What version and what is this snippet in addition to? There is a change to soundsets in Entourage 2008. Entourage has a whole new sound set format that isn't backward compatible. They are mp3 files now. I expect we'll see a way to update out soon. This is a separate issue from no sounds. You could try quitting Entourage and restarting to see if they return.  SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine. Now invoke an action that will yield some sounds. I chose Send/Receive on my five email accounts. Only one "No mail sound" is played (instead of five). More importantly, none of the sounds work. Not as a result of the normal actions and not by clicking the speaker icons in the Preferences window. Quit and relaunch Entourage. The first notification sound will work again. But from that point on, no sound. Definitely a bug in Entourage 2008. I also installed Office 2008 on my MacBook Pro 10.5.1 and cannot get the sounds to work. I'm also having a problem with clicking on "New Mail" and nothing happens. Any help available????? For ³New Mail,² do you have your mail accounts set up? On 1/16/08 3:17 PM, in article ee88e0c.2@webcrossing.caR9absDaxw, > I also installed Office 2008 on my MacBook Pro 10.5.1 and cannot get the > sounds to work. I'm also having a problem with clicking on "New Mail" and > nothing happens. > > Any help available????? Yes. I can receive all of my email accounts but the mail (new) does not respond and give me a new window to compose in. To get back to the sound issue, I tried your steps there PGB and when I did a cold relaunch of Entourage I still get the welcome "Chime" but that is about it. I go straight to preferences and click on the speaker icons and the sounds do not play. Just for kicks, I went back in Time Machine and replaced the Entourage Sound Set with the one from 2004 before I had installed '08 to see if that would have any affect...nada. At this point I don't know what the issue is. I get the first Chimes and then maybe one sound before it goes mute. I am not a programmer or debugger so I have no clue where to begin. On 1/16/08 4:09 PM, in article ee88e0c.4@webcrossing.caR9absDaxw, > Yes. I can receive all of my email accounts but the mail (new) does not > respond and give me a new window to compose in. The toolbar changes depending on what view you are in. If you are in Tasks for example, clicking on New gets you a new Task. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> New Mail is designed to create a new mail message to send. If I understand you correctly, you want to run the schedule "Send & Receive All" to see if you have received any new mail. In Entourage 2004, you can do that at least three different ways: 1. Click the Send & Receive button on the Entourage toolbar. 2. Press cmd-K. 3. Select the schedule from Tools\Schedules on the menu. Hope this helps. On 1/16/08 7:09 PM ET, "Acehurd@officeformac.com" <Acehurd@officeformac.com> wrote: > Yes. I can receive all of my email accounts but the mail (new) does not > respond and give me a new window to compose in. When I open Entourage 2008 and go to Preferences/Notifications, the Sound set says "Default" but clicking on any of the Sound icons, I get nothing. It's not a horrible problem. Just adding my voice to the chorus. Bill's input fixed my sound notification issue: Answer Re: Sound Set in Entourage 2008 Gone? Print This Reply AlphaBovine@officeformac.com wrote: Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. Anybody have any thoughts? Unlike Entourage 2004, Entourage 2008 now uses the Mac OS X system's Alert Volume setting instead of the Output Volume setting. Be sure both are turned up in your Sounds preference pane. Hope this helps! -- bill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Now if there was just a way to get the simple little helpful "out of office assistant" with the home/student edition (I too quickly bought the 08 version anticipating this little added feature, but alas...). > Bill's input fixed my sound notification issue: Woohoo! That's one down, the rest of the Internet to go! (Just finished watching the Apple ad on the New York Times homepage <http://www.nytimes.com>.) Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> > Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine. > Now invoke an action that will yield some sounds. I chose Send/Receive on my five email accounts. Only one "No mail sound" is played (instead of five). > More importantly, none of the sounds work. Not as a result of the normal actions and not by clicking the speaker icons in the Preferences window. > Quit and relaunch Entourage. The first notification sound will work again. But from that point on, no sound. > Definitely a bug in Entourage 2008. I just installed Leopard and MS Office 2008 yesterday and have been very happy with all the newness. However, I have no sound with Entourage either - same situation as described above. Also, the sound sets I had on Entourage 2004 did not transfer over (of course if the sounds don't work at all that's a moot - no pun intended - point!). Any fix for this that anyone nows of? @AlphaBovine -- Banging our heads ;). And it's Peet's not Starbucks. Us folks in Entourage land are based in California. Andy, They don't have Starbucks in CA? :-) Nah, you guys did a great job. The program works fine. Just a couple of glitches here and there but nothing that would cause me to roll back to '04. Keep up the good work and buy another latté on me. Silent alerts on Entourage 2008! Have tried everything suggested to no avail. Is Microsoft aware of the problem? Is help on the way? I'm getting the same thing. Maybe it's because I/we didn't delete 2004? Also, the Microsoft Sound Set in my Entourage Sound Sets folder is still from '04. Shouldn't there be an '08 Sound Set? > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. > Only complaint is other than the opening "chime" all the other [quoted text clipped - 5 lines] > > Anybody have any thoughts? Entourage 2008 does not support soundsets for Entourage 2004. However, a different method does exist to allow users to create their own soundsets. I've asked Microsoft if I can put up a tutorial on The Entourage Help Blog based on some information provided me. I'll post when something becomes available. Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Awesome! Looking forward to it... On 1/16/08 7:14 PM, in article uDmalcLWIHA.2268@TK2MSFTNGP02.phx.gbl, >> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. >> Only complaint is other than the opening "chime" all the other [quoted text clipped - 11 lines] > Entourage Help Blog based on some information provided me. I'll post > when something becomes available. I just spent 2.5 hrs with Microsoft Support and my sending mail issue was resolved by rebuilding my data base in the Identities folder. Their researchers said they are aware of the sound issue and there will be a "bug fix" soon > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. > Only complaint is other than the opening "chime" all the other [quoted text clipped - 5 lines] > > Anybody have any thoughts? Unlike Entourage 2004, Entourage 2008 now uses the Mac OS X system's Alert Volume setting instead of the Output Volume setting. Be sure both are turned up in your Sounds preference pane. Hope this helps! Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> When i open entourage i get the welcome sound, I then go to check my email I get the no new messages sound then i get no more sounds until i quit the app and start again. (Macbook Pro OS X 10.5.1) (works fine if i put 2004 back on) (using the standard microsoft sound set) - I have check this on my mac pro running 10.4.11 and this seems ok - Created a new user SAME PROBLEM? - completely deleted all traces of office 2004 and 2008, preferences, fonts etc. SAME PROBLEM? Ok, I think after reading all this it is just a bug that will be fixed by a later updated. It is what happens when you get a program right out of the gate. William Smith, I don't understand your post however that 2008 doesn't support custom sound sets. I am not talking about custom sound sets, I am talking about when you navigate to Preferences > Notifications and the Default sound set looks just like it did in 2004. Also, I did delete 2004 as the set up assistant removed it to the trash after I finished installing 2008. Now if 2008 doesn't support the old sound set standard, why would they have the same screen in the preferences that looks like the did? It just doesn't make sense. Also the alert sounds are all the way up and since you hear the first chime and no mail "doink" then silence, it doesn't make sense that alert sounds would be down either. I have another Desktop 1.42GHz G4 and I just reformatted it and put 10.4.11 on it and before I did anything else I did a clean install of 2008 and the sound problem was present on there as well so I know it isn't just my computer. That leaves me to believe that it is indeed a bug a Sounds said earlier in the postings and that I will wait for an update. If it isn't fixed in the first update I will reopen the thread but until then I will chalk it up to an early program bug. Thanks for your input everyone! Please note that the problem we're pointing out here is *not* an output volume setting problem. The very first time an newly-launched instance of Entourage 2008 tries to play a notification sound based on an action, it will play just fine. (That might be the welcome chime. I have this chime turned off, so the first sound played on my computer might be a result of no-mail-fetched.) After the first sound is played, no sound. Before the first notification sound based on an action, the speaker icons in the Preferences window will play the notification sounds. After the first notification sound based on an action, the speaker icons in the Preferences window *will not* play the notification sounds. I've ruled out the output volume setting problem. I've also used Audio Midi Setup to rule out a sampling rate problem. (So turn off your welcome notification sound, then relaunch Entourage 2008. Choose Entourage > Preference > Notifications. You'll be able to play all of the sounds by clicking the speaker icons. Once an action triggers one of these sounds, no sounds will ever be played again. So...the sounds are there and you can hear them...until the first sound is triggered.) I have been having this problem since the beta came out. Makes you wonder why MS did not fix this before the final release. Surley they or their testers saw this issue months ago. I was so hoping that it would be gone in the final, but there it was again last night after I installed the program. In article <7b536542-cf8a-4a1d-aada-875811abf54f@c23g2000hsa.googlegroups.com>, > Surley they or their testers saw this issue months ago. What makes you say that? SignatureNote: Please send all responses to the relevant news group. If you must contact me through e-mail, let me know when you send email to this address so that your email doesn't get eaten by my SPAM filter. JR To be honest, this bug doesn't surprise me. I used to work with QA at a video game publishing company and this would not be what they call a "show stopper" or an "A" bug. Since it doesn't affect the program working it is acceptable to ship and fix with a patch later. Not a perfect world, but that is what you get when you can go online and download updates. Even more reason not to buy a fresh release (being the hypocrite that I am as I type this on the new program. :-) Here¹s a hunch... Based on looking at some things, it appears to happen to me after the ³Sent Mail² sound is played. If you disable this sound, do you still lose your sounds on Leopard? -Andy On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB" > Please note that the problem we're pointing out here is *not* an output volume > setting problem. The very first time an newly-launched instance of Entourage [quoted text clipped - 15 lines] > sounds, no sounds will ever be played again. So...the sounds are there and you > can hear them...until the first sound is triggered.) Removed ³sent mail² sound....nothing changes; no notifications yet. It seems to me that the whole lower part of the notifications/sound preferences panel is not clickable (this is another issue of course). I cannot click loudspeaker icon to test sound; cannot change sound set; alco cannot launch the web address of microsft mac dept. which is in the lowest part of the panel. Filippo On 17/01/08 16:45, in article C3B4B830.C5B0%aruff@microsoft.com, "Andy Ruff" <aruff@microsoft.com> wrote: > Here¹s a hunch... Based on looking at some things, it appears to happen to me > after the ³Sent Mail² sound is played. If you disable this sound, do you [quoted text clipped - 24 lines] >> these sounds, no sounds will ever be played again. So...the sounds are there >> and you can hear them...until the first sound is triggered.) Did you try quitting and restarting the app after disabling the Sent Mail sound? -Andy On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, > Removed ³sent mail² sound....nothing changes; no notifications yet. > [quoted text clipped - 36 lines] >>> these sounds, no sounds will ever be played again. So...the sounds are there >>> and you can hear them...until the first sound is triggered.) Of course I did! On 17/01/08 19:21, in article C3B4DCAC.C661%aruff@microsoft.com, "Andy Ruff" <aruff@microsoft.com> wrote: > Did you try quitting and restarting the app after disabling the Sent Mail > sound? [quoted text clipped - 43 lines] >>>> these sounds, no sounds will ever be played again. So...the sounds are >>>> there and you can hear them...until the first sound is triggered.) Hrmph.. Okay, I¹ll keep looking into it. -Andy On 1/17/08 11:42 AM, in article C3B56E38.1D9B%filippomotta@tuttopmi.it, > Of course I did! > [quoted text clipped - 49 lines] >>>>> So...the sounds are there and you can hear them...until the first sound is >>>>> triggered.) Hi, I¹ve also been working to repro this issue as well, I have found you need to turn off the following Sound notifications and things seems to continue to work on Leopard. Sent mail sound Mail error sound No mail sound You need to quit Entourage and restart for the sounds to return. In the quick testing I did, I noticed that each of these options prevents further sounds from working in Entourage. Doug Strauss dougstATmicrosoftDOTcom Microsoft Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. On 1/17/08 12:12 PM, in article C3B4F6BD.C6B1%aruff@microsoft.com, "Andy Ruff" <aruff@microsoft.com> wrote: > Hrmph.. Okay, I¹ll keep looking into it. > [quoted text clipped - 55 lines] >>>>>> So...the sounds are there and you can hear them...until the first sound >>>>>> is triggered.) Sorry to bother, but... The problems is still there also disabling these three sounds. But I have a notification (in addition to the startup sound) working on new email upon FIRST CHECK! Then SILENCE!!! Filippo On 17/01/08 21:50, in article C3B4FF8F.1B4DB%dougst@microsoft.com, "dougst (microsoft.com)" <dougst@microsoft.com> wrote: > Hi, > [quoted text clipped - 77 lines] >>>>>>> So...the sounds are there and you can hear them...until the first sound >>>>>>> is triggered.) (This didn¹t get sent out last week due to a bad smtp address I entered for myself to prevent SPAM) Hi, Digging into this more, the results will vary based on what type of account you are using. For Exchange, turning off the settings partially work around the problem. If using POP, then things are still broken and I don¹t see a work around at the moment. One other avenue would be to have an applescript play a sound when you get new mail by running it as part of a rule. Doug Doug Strauss - dougstATmicrosoftDOTcom Microsoft - Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. On 1/17/08 2:21 PM, in article C3B59368.1DCF%filippomotta@tuttopmi.it, > Sorry to bother, but... The problems is still there also disabling these three > sounds. [quoted text clipped - 67 lines] >>>>>>> >>>>>>> On 1/17/08 7:21 AM, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB" Please note that the problem we're pointing out here is *not* an output volume setting problem. The very first time an newly-launched instance of Entourage 2008 tries to play a notification sound based on an action, it will play just fine. (That might be the welcome chime. I have this chime turned off, so the first sound played on my computer might be a result of no-mail-fetched.) After the first sound is played, no sound. Before the first notification sound based on an action, the speaker icons in the Preferences window will play the notification sounds. After the first notification sound based on an action, the speaker icons in the Preferences window *will not* play the notification sounds. I've ruled out the output volume setting problem. I've also used Audio Midi Setup to rule out a sampling rate problem. (So turn off your welcome notification sound, then relaunch Entourage 2008. Choose Entourage > Preference > Notifications. You'll be able to play all of the sounds by clicking the speaker icons. Once an action triggers one of these sounds, no sounds will ever be played again. So...the sounds are there and you can hear them...until the first sound is triggered.) I wrote an Applescript that opens the newmail.wav file using quicktime player, then it quits quicktime player and brings Entourage to the front. I added it to my rules for sorting mail and it works perfectly. New mail sound everytime. I wrote an Applescript that opens the newmail.wav file using quicktime player, then it quits quicktime player and brings Entourage to the front. I added it to my rules for sorting mail and it works perfectly. New mail sound everytime. I wrote an Applescript that opens the newmail.wav file using quicktime player, then it quits quicktime player and brings Entourage to the front. I added it to my rules for sorting mail and it works perfectly. New mail sound everytime. To answer these issues. 1. The sounds not working in the preferences pane is part of the general issue with notification sounds, same code path and once they stop working it also stops in the prefs pane. Also the startup sound does not cause this problem to occur, see my other mail for all the ones that do. 2. Correct about the link at the bottom of the page, I will pass this along. 3. This is populated by sound sets found in: ~/Documents/Microsoft User Data/Entourage Sound Sets Doug Doug Strauss - dougstATmicrosoftDOTcom Microsoft - Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. On 1/17/08 10:17 AM, in article C3B55A32.1684%filippomotta@tuttopmi.it, > Removed ³sent mail² sound....nothing changes; no notifications yet. > [quoted text clipped - 36 lines] >>> these sounds, no sounds will ever be played again. So...the sounds are there >>> and you can hear them...until the first sound is triggered.) In my previous message I already answered about the fact that disabling the three sounds as you suggested does not solve the problem (at least for me). I want to point out (don¹t know if it is useful and sorry if I understood wrong but english is not my mother language) that I have no sounds at all nor any file in ~/Documents/Microsoft User Data/Entourage Sound Sets. Filippo On 17/01/08 21:59, in article C3B501A8.1B4E8%dougst@microsoft.com, "dougst (microsoft.com)" <dougst@microsoft.com> wrote: > To answer these issues. > 1. The sounds not working in the preferences pane is part of the general issue [quoted text clipped - 54 lines] >>>> these sounds, no sounds will ever be played again. So...the sounds are >>>> there and you can hear them...until the first sound is triggered.) Clarification: #1 below, I meant the issue with sound in the preferences is the same issue in the other thread about sounds working once and then stopping. #3 is about the drop down list, it only shows default for now, if you create a new set of sounds in this folder in the proper format, then you will see more options. (There was another thread about future details on creating sound sets pending.) Doug Doug Strauss - dougstATmicrosoftDOTcom Microsoft - Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. On 1/17/08 2:28 PM, in article C3B5952C.1DD3%filippomotta@tuttopmi.it, > In my previous message I already answered about the fact that disabling the > three sounds as you suggested does not solve the problem (at least for me). [quoted text clipped - 67 lines] >>>>> So...the sounds are there and you can hear them...until the first sound is >>>>> triggered.) I know this will sound silly, but one of the main reasons I upgraded to MS Office 2008 was to get a quicker version of Entourage because of it being universal. Another sort of silly fact is that I liked the custom sounds I had created with Entourage 2004, which is what made me prefer Entourage over Mail... Now, with Leopard, you can't use custom sounds with Entourage. I sure hope someone figures this out soon... I want my notification sounds back! > Removed ³sent mail² sound....nothing changes; no notifications yet. > [quoted text clipped - 37 lines] > >> these sounds, no sounds will ever be played again. So...the sounds are there > >> and you can hear them...until the first sound is triggered.) When can we expect an update that will fix the notification issue? Will it be a real long wait? My guess is that Mac BU will release a patch that will fix a lot of the most common issues are people are facing and I also further a guess that a lot of the issues stem with Leopard. It wouldn't make sense to take the time to have patch go through testing, certification and then distribution for something as small as a sound bug. From my days as a tester it will more than likely encompass the sound issue, the missing TTF Fonts, Sync issues and basic stability issues. Considering the time it takes for Microsoft to test and certify updates to their products my guess is either mid to late February for the first patch or even early March if there is a log of desk head banging going. In the mean time I would just be patient and if it is the only problem you have with the program consider yourself lucky and realize this is what happens when you by a X.0 program and not a x.1 or x.2. well, at the least, this is quite an annoyance IMO. not a show- stopping bug, that's for sure, but not having sound notification in Leopard is unexpected, and i would have thought M$ could have tested this a bit better instead of trying to meet their shipping deadline of MWSF. Bugged about the lack of sounds after installing Office 2008 so am relieved to find you all here with the same problem. I guess my answer is.... wait till they offer an upgrade. Now if someone can tell me how to alphabetize the address book by first name, my life would be complete. I agree with tethead, but don't think Microsoft gives a damn about mac users. 4 years before an upgrade to 2008. I'm sure it will be part of a pkg update. Wonder if anyone has tried calling tech support. But I'm sure they BS as much as Apple does, blaiming everybody else. Ok, people lets keep this from degrading into an bitching fest against Mac BU. I am not defending them about the quality of work they do because I am not a programer and do not have the knowledge and or full experience to comprehend what it takes to reprogram an entire application set to work with XCode and then to make sure it is a true Universal Binary. If you have a solution or an idea on how to fix the problem please post, if you have nothing relevant to say other than your gripes about buying a brand new release program then do everyone a favor and don't drag us all down to your level. Wasn't bitching. Just don't think M$ will be in a hurry to fix this problem. They will wait for other problems to crop up and patch them all at once. CONFIRMED!!!!!! On 17/01/08 16:21, in article ee88e0c.15@webcrossing.caR9absDaxw, "PGB" > Please note that the problem we're pointing out here is *not* an output volume > setting problem. The very first time an newly-launched instance of Entourage [quoted text clipped - 15 lines] > sounds, no sounds will ever be played again. So...the sounds are there and you > can hear them...until the first sound is triggered.) ...with AlphaBovine and PGB. I've installed it on two machines (both running 10.5.1) and have the same problem (no notifications after initial) on both. It's not an output volume problem and has nothing to do with custom sound sets. I've gone back to '04 until this bug is fixed. I also had this problem with the beta which i thought it was because its beta. so to shed out this money and purchase the full package is really annoying to say the least. what more can i say other than THATS MICROSOFT FOR YOU? looks like im gonna have to go back to 2004 for now, if Microsoft can't sort a simple problem like this before final release what else is wrong, i've heard just to many issues? I gonna install a clean 10.5 on my other mac pro (currently running 10.4.11 and the sound works fine on office 2008) just to confirm if its a leopard and 2008 compatibility problem and will let you know in due course. have followed all the same steps as the rest of you and no sounds other than the opening chime will play. this must be a glitch, no? please can someone from microsoft address this and tell us all what to do? thanks! On a Powerbook G4 with 10.5.1. Sounds don't work at all as described -- no preview, no notifications. And just this morning before I installed I was thinking how annoying those sounds were. Guess Microsoft must have been listening to me. I get a doink when it recieves no mail, then nothing after. > On a Powerbook G4 with 10.5.1. Sounds don't work at all as described -- > no preview, no notifications. And just this morning before I installed I > was thinking how annoying those sounds were. Guess Microsoft must have > been listening to me. I get a doink when it recieves no mail, then > nothing after. Hi Jason! This is a known issue acknowledged by Microsoft in this very forum. Have a look at a blog post I put up a few hours ago <http://blog.entourage.mvps.org/2008/01/alert_sounds_in_entourage_2008_break_on_l eopard.html>. Hope this helps! Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> FYI: The Alert volume setting in System Preferences > Sound > Sound Effects is all the way up for me. The problem still exists. First sound on launch is played, then nothing. On Jan 16, 4:55 pm, AlphaBov...@officeformac.com wrote: > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > Anybody have any thoughts? I has the same issues i.e. no sounds after upgrading from 2004 to 2008, and I simply solved the issue by quitting Entourage 2008, trashing the "Entourage Sound Sets" folder inside the "Microsoft User Data" folder. Upon opening back Entourage 2008, a new "Entourage Sound Sets" folder was created, and all my sounds are now back! THIS SEEMS TO WORK!!!!! Great hint lplamondon!!!!! On 18/01/08 14:34, in article e87d0848-b562-4f4d-974c-c3a01ec874b1@c23g2000hsa.googlegroups.com, > I has the same issues i.e. no sounds after upgrading from 2004 to > 2008, and I simply solved the issue by quitting Entourage 2008, > trashing the "Entourage Sound Sets" folder inside the "Microsoft User > Data" folder. Upon opening back Entourage 2008, a new "Entourage Sound > Sets" folder was created, and all my sounds are now back! I was too fast. It works only the first time you make a new "send/receive". Then it stops working again! At least this is what is happening to me! On 18/01/08 14:34, in article e87d0848-b562-4f4d-974c-c3a01ec874b1@c23g2000hsa.googlegroups.com, > On Jan 16, 4:55 pm, AlphaBov...@officeformac.com wrote: >> Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only [quoted text clipped - 11 lines] > Data" folder. Upon opening back Entourage 2008, a new "Entourage Sound > Sets" folder was created, and all my sounds are now back! lplamondon, thanks for the tip but this did not work on my end. I did a restart as well just to make sure and the file was never recreated. Oddly enough without the sound file in there, I still received the welcome chime and first action sound but nothing afterword...this makes me wonder if the sounds for 2008 or in the Entourage Sound Set file anymore. FOr testing purposes I also tried the same suggestion on my Desktop G4 (10.4.11) and the same thing. No file, but still the first few sounds. I restored the file for both the MacBook Pro and the Desktop G4 for now until this issue is finalized by Microsoft Tech Support or another suggestion comes along. Any thought? You are right... I claimed victory too quickly... it worked a few times for me and then stopped working! Oh well... No problem lplamondon. I know someone at Microsoft MBU is reading this over a Starbucks cup of coffee and either laughing or banging their head into a desk among all the other release bugs. Just to all of you who might be reading this and just want to cut to answer rather than read this surprisingly long thread, the current solution is to wait for Microsoft MBU (Macintosh Business Unit for you rookies) to release the first patch for the program. It is a brand new release and if you bought this thinking it would be bug free, then you have a problem. :-) ..it would be nice to have the sounds back...and some way to use the custom sets I had for years. (fingers crossed for a patch -- soon!) We are looking into a fix for this. It appears to be issue only on Leopard. -Andy On 1/19/08 5:20 AM, in article ee88e0c.42@webcrossing.caR9absDaxw, > ..it would be nice to have the sounds back...and some way to use the custom > sets I had for years. (fingers crossed for a patch -- soon!) Darn that new OS. :-P On 16 jan, 22:55, AlphaBov...@officeformac.com wrote: > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > Anybody have any thoughts? I have a problem with the sounds in Entourage, the notification sounds work great but when a notification sound is played simultaniously you hear an irritating sound together with the Entourage sound.. I didnt had this in the beta of 2008.. Does anyone have the same problem? Same here. Tried trashing sound set from user data, but I only get the welcome if I quit. Restarting, absutely nothing. 2004 sound set doesn't work either. Guess we'll have to wai for patch. Otherwise, everything works great. Would have liked to see the type size a little bigger on sidebar and incoming mail. > Same here. Tried trashing sound set from user data, but I only get the welcome if I quit. Restarting, absutely nothing. 2004 sound set doesn't work either. Guess we'll have to wai for patch. Otherwise, everything works great. Would have liked to see the type size a little bigger on sidebar and incoming mail. ==== The old procedure of using rules to play sounds works fine AND then is now an additional rule type for OUTGOING so you can set up a sound to play for outgoing messages as well. http://www.entourage.mvps.org/rules/sounds.html I've got all mine set up and it is working fine in ERAGE 2008 alouette: Got ya, thanks. Do I trash the old ones. I recreated the orig sounds. Are you saying change the name of the new ones or the old ones? Sorry, not really good at this. Couldn't agree more with this trail. The sounds are definitly a bug. Open APP and the sound works. First message an d the sound works. First send and it works. After that you will never hear another sound Hopefully on the MS bug list! > Couldn't agree more with this trail. The sounds are definitly a bug. <br> > Open APP and the sound works. First message an d the sound works. First send > and it works. After that you will never hear another sound <br><br>Hopefully > on the MS bug list! Instead of hoping, send feedback on bugs, suggestions, etc. via Help/Send Feedback on Entourage... On 1/19/08 2:51 PM, in article eee95867-74fe-4b70-9490-f9cef063defc@s12g2000prg.googlegroups.com, > I have a problem with the sounds in Entourage, the notification sounds > work great but when a notification sound is played simultaniously you > hear an irritating sound together with the Entourage sound.. I didnt > had this in the beta of 2008.. Does anyone have the same problem? Hi, Reading your post I could not understand what you meant by played simultaneously and irritating sound. Could you be more specific about these? Doug Strauss - dougstATmicrosoftDOTcom Microsoft - Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. Same here as all off you Sounds are here now: Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ mailsent.wav newmail.wav nomail.wav welcome.wav goodbye.wav mailerror.wav reminder.wav > Same here as all off you > Sounds are here now: [quoted text clipped - 6 lines] > mailerror.wav > reminder.wav Great info alouette... So to make a new sound set, couldn't we just produce a new "mailsent.wav" file and replace it into this file? I created my favorite sound set that is now working with Entourage 2008 (although we are still left with the Leopard issue of the sounds stopping to work after a while, hopefully that will get fixed soon). Here is what I did to get my old customs sound set up and working: 1) Play sound from sound set on Expression X (I used this to create the original sound set) 2) Record sound on Audio Hijack Pro 3) Edit sound with Sound Studio, convert sound from mp3 to wav 4) Put sound with same file name as Entourage sound file in the following folder (example, name the new sent mail sound file "mailsent.wav"): Microsoft Office 2008/Office/EntourageCore.framework/ Versions/12/Resources/ to find this folder on your computer, just do a spotlight search using one of the files in the folder, such as "mailsent.wav" Thanks again to alouette, I am almost a happy camper > > Same here as all off you > > Sounds are here now: [quoted text clipped - 9 lines] > Great info alouette... So to make a new sound set, couldn't we just > produce a new "mailsent.wav" file and replace it into this file? Created sounds with same name. How did you put them in? Did a search. It cames up as a package, not a folder. To bikinijack Yes you can even use the mail app sounds :) (Just change the name) > To mortfe ... Show content (right clic on the package) to mortfe Yes you can trash the original sound, or compressed it and back-up it if u need it again. But .. The bug is steel there. Waiting for a Mac Bu fix soon. Never had 2004 on My Mac. After installing 2008 the sound works when the app opens and when I send my first email, then after that like many users above the sound stops working completely until I close and re-open the program. Didn't work for me. Changed names on orig sounds, adding' XX' to end, but got nothing. Tried adding a custon sound set to user data but prefrences don't let you change. Any other suggestions? Thanks. Just a thought guys, there are 3 versions of office 2008. Wonder if this problem occur's in all. I am using the full edition. There is also a standard and media edition. Anybody using any of those? I'm using student & teacher edition and the sound fails for me. Fails for every version.. On 21/01/2008 19:49, in article ee88e0c.61@webcrossing.caR9absDaxw, > I'm using student & teacher edition and the sound fails for me. Same here as all off you Sounds are here now: Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ mailsent.wav newmail.wav nomail.wav welcome.wav goodbye.wav mailerror.wav reminder.wav What does this mean? How do I do this? On 1/24/08 7:30 AM, in article ee88e0c.71@webcrossing.caR9absDaxw, "pam" > Same here as all off you > [quoted text clipped - 11 lines] > > What does this mean? How do I do this? Hey folks, We DO NOT recommend modifying the sounds inside the application. We do have a new file format for the sound sets. I'm working on a blog post (http://www.ruffly.org -- will update soon, been a while ;) ) that details the new format. -Andy Okay, actually I figured out what that is, sorry. Just for the hell of it, I made copies of all those sounds and put them into the Entourage Sound Set folder. Interesting result: I'd get ONE sound. So if the first thing I did was check my mail, I'd get the new mail (or no mail) sound. But then I'd get no other sounds afterward. Restart the program, send a message, get the sent message sound, once. No other sound. Weird. On 1/19/08 2:51 PM, in article eee95867-74fe-4b70-9490-f9cef063defc@s12g2000prg.googlegroups.com, "cuneytustalar@gmail.com" I have a problem with the sounds in Entourage, the notification sounds work great but when a notification sound is played simultaniously you hear an irritating sound together with the Entourage sound.. I didnt had this in the beta of 2008.. Does anyone have the same problem? Hi, Reading your post I could not understand what you meant by played simultaneously and irritating sound. Could you be more specific about these? Doug Strauss - dougstATmicrosoftDOTcom Microsoft - Entourage test lead Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. Doug Strauss what I meant with simultaneously and irritating sound is a sound like a burning effect that is played simultaneously whenever a entourage systemsound is played. I have recorded the sounds, so maybe you can listen to it and can conclude what it precisely is? The sound when opening Entourage: The sound when receiving an email: Hey Cuneytustalar, Not sure on why the sound are like that, I don't think it is related to the sound issue. If you play them from the preferences pane or directly from Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ do they still sound distorted? It almost seems like something else on your system is messing with your sound output perhaps? Doug - dougstATmicrosoftDOTcom Microsoft Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. I am still using Tiger 10.4.11, and I can hear all the default alert sounds with all events, but none of my custom sound sets appear as additional choices in notification preferences, just 'default'. Tried deleting the sound sets folder, and default sounds still worked, so it looks like, as cited earlier here, that sounds are grabbed from the package now. Seems Leopard users (only) need a fix to assure playing of event sounds always, and Tiger and Leopard users need some way to reclaim all those wonderful sound sets. I used Hal... Patience... Dougst, When I play the wav files directly from Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ it sounds normal as it ought to be. So you might be right that there is a conflict somewhere in my system, maybe it is conflicting with an older version of Office. When I installed Office 2008 it asked me to check for older versions and to delete them, I did that.. I also used the Remove Office installer located somewhere in the old Office directory in the Applications section. Can you please help me fix/solve this problem? Cheers in advance. Hey Cuneytustalar, Not sure on why the sound are like that, I don't think it is related to the sound issue. If you play them from the preferences pane or directly from Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ do they still sound distorted? It almost seems like something else on your system is messing with your sound output perhaps? Doug - dougstATmicrosoftDOTcom Microsoft Disclaimer: This mail is provided "AS IS" with no warranties, and confers no rights. rjb: I am using Leopard and all my sounds worked while using 2004 edition. The sounds only became lost after updating to 2008 and deleating old version when asked during install. Does anyone know, can you install Entourage 2004 as a standalone application without installing all of Office? Wonder what would have happened if I hadn't deleated 2004. mortfe, I use Leopard and chose not to delete Office 2004 when I installed Office 2008, and I do not have notification sounds. I've gone back to using the 2004 version because I am constantly working back and forth between Word, Entourage, and the Internet and the sounds let me know if I have mail or not w/o having to move the window and look. (Doesn't sound like a big deal but it's annoying.) Happened to me on a brand new install on a Mac that had never had Office on before. How on earth could this bug slip through the net? gracie: Yes it's annoying. Guess I won't bother reinstalling 2004. Will have to wait for an update. On 1/27/08 3:00 PM, in article ee88e0c.81@webcrossing.caR9absDaxw, > I've gone back to using the 2004 version because I am constantly working back > and forth between Word, Entourage, and the Internet and the sounds let me know > if I have mail or not w/o having to move the window and look. (Doesn't sound > like a big deal but it's annoying.) Use a rule to run a custom sound. See this page for using custom sounds with Entourage. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> I successfully replaced some of teh sounds by editing a sound file in Soundtrack Pro and saving it as a Wave 16 bit/ 48 Khz sound with the same names as in the Entourage sounds folder: Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ mailsent.wav newmail.wav nomail.wav welcome.wav goodbye.wav mailerror.wav reminder.wav just make sure the sound format and the name are the same. That's all in takes. I still question Microsoft releasing this software with an option in Preferences for a different "sound set" to the default and have no explanation or guide as to HOW to create a different sound set. mastergold: Not to good at this. What do you mean by editing, and I assume you mean each sound separtely? Also, don't have Soundtrack Pro. Any other suggestions? > I still question Microsoft releasing this software with an option in > Preferences for a different "sound set" to the default and have no > explanation or guide as to HOW to create a different sound set. Microsoft has a method to allow users to create their own soundsets for Entourage 2008 but they're currently a little strapped in the documentation department. Documentation is forthcoming. Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> so can it be confirmed...is there a bug with the default sound system or not? Mine for one does not work. > so can it be confirmed...is there a bug with the default sound system or > not? > > Mine for one does not work. Microsoft has acknowledged the problem. That's not to say it's necessarily in their court to fix. Maybe this is an issue with how Mac OS X handles certain files. That I don't know. Signaturebill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> yeaaaaa There's a F*king "bug feature" and you know what ? That's not the only one :) Why are we all fussing about something like these notification sounds? Because we can walk away from our Macs and let the screen go blank, but we'll know when Entourage receives some new mail for us. Until MS fixes the bug, I created a new rule. It applies to every incoming message, it's the first rule in the list, and in allows other rules to act on the message. The only action is to run an Applescript. The script looks like this: tell application "Finder" say "Mail has arrived." with Alex end tell How to write and save scripts, what to do if you don't have Alex (in Leopard), how to get this to apply to IMAP accounts, how to get it to apply to outgoing messages, and so much more, is left as an exercise for the reader. Excellent workaround. Thanks. On 1/29/08 10:53 AM, in article ee88e0c.90@webcrossing.caR9absDaxw, "PGB" > Why are we all fussing about something like these notification sounds? Because > we can walk away from our Macs and let the screen go blank, but we'll know [quoted text clipped - 12 lines] > how to get this to apply to IMAP accounts, how to get it to apply to outgoing > messages, and so much more, is left as an exercise for the reader. @ PGB Thank you for making your posting. It amazes me how much redundancy there is on this thread. Hey folks, Borrowing PGB's idea, I created a Script that works. I made a playlist in iTunes with the "newmail" sound. Then I wrote this script: tell application "iTunes" play playlist "newmail" end tell Then I used that script as the "New Mail" rule in Entourage. Voila! That's all you need. I know there's a way to play individual songs in playlists, so all the Entourage sounds can be played for each but I haven't played with that yet. Good luck. mortfe: as far as creating the proper sound format you have to have some sound editing application that does that. See post above, again they have to match the Microsoft format and that is 16bit/44K and the file names have to be the same. I recommend backing up that folder of sounds before replacing them with your own. As far as playing the sounds, yes, as it has been confirmed by many users it seems to work at the start and then playing the sounds disappears. Doesn't work consistently. Definitely a bug. Yes, users are bitching here because it is hard to stomach that a co. as huge as Microsoft with billions in the bank, thousands of workers, top engineers and developers can't get a simple thing like this to work. It's inconceivable and frankly there is no excuse for it. This is "release" software not a beta. (BTW: just like this silly site refuses to remember my login info and I have to sign in every time, even though there is a checkbox to "remember me" - this is basic stuff that doesn't work. How do you expect people NOT to be pissed off?!?!) On 1/31/08 11:29 AM, in article ee88e0c.94@webcrossing.caR9absDaxw, > (BTW: just like this silly site refuses to remember my login info and I have > to sign in every time, even though there is a checkbox to "remember me" - this > is basic stuff that doesn't work. How do you expect people NOT to be pissed > off?!?!) Send Feedback to Microsoft under Help in the Menu bar. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> When will the fix for the sound set in Entourage 2008 be ready. I miss the sounds on receiving and sending mail. Nobody outside of Microsoft knows this, and they may not even know it themselves at this stage. On 03/02/08 6:43, in article ee88e0c.97@webcrossing.caR9absDaxw, "Pete Tonsich " <> wrote: > When will the fix for the sound set in Entourage 2008 be ready. I miss the > sounds on receiving and sending mail. SignatureMichel Bintener Microsoft MVP Office:mac (Entourage & Word) *** Please always reply to the newsgroup. *** Ok, time for an update to this little posting. Alex, one of the staff at MBU has stated that they are aware of the issue and that they are working on a fix for the first update of Office 2008. The specifics of this problem are not conclusively known as this problem is apparent on both Intel and Power PC platforms and 10.4.11 and 10.5.1. There is a scripting workaround posted a few jumps up and it is a good fix if you don't mind taking the time to do a few custom Automater scripts. Otherwise, just wait patiently as a fix is coming. As for Microsoft not knowing about this, they read this forum every day (it is on their servers). :-) I'm glad to find that others are having the problem. Turing up every sound file (input, output, alert, system) to the max still didn't give me any sounds. Now I've found out how much I depended on those audio cues. Bug fix in first update, please! Go to preferences, notification and see if the alerts are all checked. On 2/7/08 10:2049 0AMEST, in article ee88e0c.100@webcrossing.caR9absDaxw, > I'm glad to find that others are having the problem. Turing up every sound > file (input, output, alert, system) to the max still didn't give me any > sounds. Now I've found out how much I depended on those audio cues. Bug fix in > first update, please! Same problem here..... It's incredible that they haven't fixed yet! The new entourage is giving me many problems, even with sending email using my yahoo account! Some of then never reach the recipient. Any idea of how to solve it? thanks! > Same problem here..... It's incredible that they haven't fixed yet! That's ridiculous. There's nothing incredible about it. Office 2008 was JUST RELEASED. I expect them to take at least a month or two before their first update is released. SignatureNote: Please send all responses to the relevant news group. If you must contact me through e-mail, let me know when you send email to this address so that your email doesn't get eaten by my SPAM filter. JR Microsoft, when you read this please know that we proponents of Entourage (when we could easily switch to Mac's program Mail) really need the sounds. I run a busy company and am often in meetings in my office. I RELY on hearing a sound that a non-junk email has arrived. I am experiencing this same sound problem in Word 2008. In Word 2004 I had my preference set to make a sound when saving a document. This sound no longer works. The problems must be related. Anyone else having this issue in Word or Excel? On 2/8/08 5:12 PM, in article ee88e0c.104@webcrossing.caR9absDaxw, "Jodie" > I run a busy company and am often in meetings in my office. I RELY on hearing > a sound that a non-junk email has arrived. Before the sound problem, I've used custom sounds with rules in Entourage. I use these specific sounds for special mails. Examples: If mail is from: a buddy... I hear the spoken text "buddy" a friend... I hear spoken text "friends" Work category... I hear the "ships bell sound" Support work....the quack sound Family...the "You've got mail" Alerts....the alert sound...easy to hear this one in another room The combination of spoken word and sounds makes it easy to identify the notification. Too many just sounds will start getting confusion, at least it is for me. Starting to get the picture of how useful this could be? See this page for using custom sounds with Entourage. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> I made a lot of these sounds available for downloading including the AppleScripts to run them. Screenshots show how to create the rule. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> I've just read a month's worth of comments regarding Entourage 2008 sounds and lack thereof. I've installed Office 2008 yesterday and immediately noticed this problem (DUH!). I have an intel iMac and Leopard 10.5.1. After paying $150 for the student edition, I'm very disappointed that Microsoft would release this product with a know bug. In my case, the preferences panel only list "default sounds" where Entourage 2004 listed three choices. After a month's postings, I've yet to read a posting from Entourage or Microsoft that would acknowledge this problem and offer some hope for a fix. In my case, that would go a long way in giving me hope that someone gives a damn. All the suggestions for workarounds are admirable but do little to solve this basic problem. I also noticed my email fonts have increased by one size, without any prodding from me. Like other posters, I didn't trash my Office 2004 when asked. I shudder to think what I might have lost had I done that. here is a solution - works for me without problems and ist a little sentimental ;-) <http://fuzzyco.com/news/geekery/converting_or_creating_sound_sets_for_entourage_2008.html> I was to fast - same Problem after 2 incoming Mails This seemed to work for me. 1) Pressed Command+K to receive all e-mail. 2) While e-mail was being checked, I immediately opened up the Preferences window in Entourage 2008. 3) While the screen was flashing as a notification of "no e-mail", I unchecked and checked the six sounds in the notification sound set. 4) After closing the Preferences window, I checked my e-mail again (Command+K) -- and the sounds went back. I haven't quit yet so I don't know if I'd have to do this every time I start the program. I just put my MacBook to sleep when I need to move about with it, so I don't restart or shutdown that often. I hope someone else can replicate this. Stargate: Didn't work for me. Can also confirm this is definately a Microsoft problem. After updating to the new Leopard, 10.5.2, I still have no sounds. mortfe: Could it be with Leopard only? I'm still on 10.4.10 ... hmmm ... <http://fuzzyco.com/news/geekery/converting_or_creating_sound_sets_for_entourage_ 2008.html> seems cool, but I wanna use my old, self-made sound sets. Today I upgraded from OfficeMacX2002 to OfficeMac2008, and I dragged my old sound sets into the fresh 2008 sound set folder and restarted Entourage2008, but then the popup menu for choosing these sounds only showed the 'Standard' set. 'Standard' works and plays fine on my OSX.4.11, but I want my old sound sets without having to create new audio formats. Micro$oft must (!) patch this. Thanks. On 2/14/08 4:46 PM, in article ee88e0c.112@webcrossing.caR9absDaxw, > <http://fuzzyco.com/news/geekery/converting_or_creating_sound_sets_for_entoura > ge_2008.html> seems cool, but I wanna use my old, self-made sound sets. Today [quoted text clipped - 4 lines] > without having to create new audio formats. Micro$oft must (!) patch this. > Thanks. A fix should be forthcoming where you can use custom soundsets. They are mp3 now, if that helps. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Thank you so much, Diane! =) Yes, MP3 files would be handy. Hopefully we users will not have to 'package' them specially. We simply want to put those MP3s into certain subfolders where they simply work. Easily. And nothing else matters. I'm looking forward... By the way: On the whole, the new EntourageMac2008 is great (the best so far)! Just one last thing: In the font size options, we can choose e.g. 14, 13, 12, 11, 10, 9 and 7, but not '8'. Why, why, why? '8' would be my absolute favourite! 7 is too small and 9 is too large. A fix here would do it, too... Thanks again... (-: Bloggy On 2/15/08 6:16 AM, in article ee88e0c.114@webcrossing.caR9absDaxw, > Thank you so much, Diane! =) Yes, MP3 files would be handy. Hopefully we users > will not have to 'package' them specially. We simply want to put those MP3s > into certain subfolders where they simply work. Easily. And nothing else > matters. I think there will be a .plist file to modify. I just use them so I'm' not the best person to be explaining creating them. :-) Did you see my tip on using custom sounds with Entourage? Not replacing the sound set but sounds that are triggered by a rule? See this page for using custom sounds with Entourage. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> > I'm looking forward... > > By the way: On the whole, the new EntourageMac2008 is great (the best so far)! > Just one last thing: In the font size options, we can choose e.g. 14, 13, 12, > 11, 10, 9 and 7, but not '8'. Why, why, why? '8' would be my absolute > favourite! 7 is too small and 9 is too large. A fix here would do it, too... The only suggestion I have is to select a different font. I really like the new fonts that came with Entourage 2008. The Installing 2008 blog article contains a screen shot showing comparisons for those that don't have Office 2008 installed. Be sure to click on the thumbnail to get a good view: <http://blog.entourage.mvps.org/2008/01/installing_office_for_mac_2008.html> or <http://tinyurl.com/yr35h6> SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Maybe it's Leopard, maybe it's Office 2008. Either way, somebody have the Steves talk and work it out. Yes, Diane! Easy to use: Open ScriptEditor ... write a simple AppleScript with the 'say' command ... save it as .scpt into the soundset folder ... open Entourage ... create a rule and combine it with the .scpt ... Now Entourage speaks. Spoken words are the best sounds! Test and enjoy ... I really count on having those sounds so I know when an e-mail comes in...any word on when we can expect the first service pack or update? On 2/17/08 12:35 PM, in article ee88e0c.118@webcrossing.caR9absDaxw, "Lost without sound " <> wrote: > I really count on having those sounds so I know when an e-mail comes in...any > word on when we can expect the first service pack or update? Microsoft only announces dates in official release statements. None of us know before the general public. Before the sound problem, I've used custom sounds with rules in Entourage. I use these specific sounds for special mails. Examples: If mail is from: a buddy... I hear the spoken text "buddy" a friend... I hear spoken text "friends" Work category... I hear the "ships bell sound" Support work....the quack sound Family...the "You've got mail" Alerts....the alert sound...easy to hear this one in another room The combination of spoken word and sounds makes it easy to identify the notification. Too many just sounds will start getting confusion, at least it is for me. Starting to get the picture of how useful this could be? See this page for using custom sounds with Entourage. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> I made a lot of these sounds available for downloading including the AppleScripts to run them. Screenshots show how to create the rule. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> Something else to add to the thread. I have an iMAC and a MacBook. iMAC was installed with Office 2004 and then upgraded to Office 2008... no sound in entourage. I formatted the MacBook and installed Office 2008 afresh, the sounds in entourage works!. Is there something left behind from Office 2004 that causes a conflict?. After 7 years thrashing my old Mac G4 to death, I just bought a new iMac with OSx 10.5.1, and bought Entourage. The first notification sound works, then nothing. I don't have time to customise sounds or fiddle about - it's time-consuming enough transferring/converting files from my old Mac, especially Outlook Express messages! Anyway, I just want the thing to work as it is supposed to, and feel reassured that I am not alone. I look forward to the bug fix. Will we be notified, or how will we know? Diane..Thank you for all your instructions on laoding custom sound files into entourage. I have tried doing exactly what you recommended...but when I run the scripts I get: Applescript error: File Macintosh HD:Users:curtisberrien:Documents:Microsoft User Data:Custom Sounds:alert.aiff wasnt found. aiff files are where they are supposed to be. PS I am a rookie. According to Mac FIxIt, Office 2008 update is due March 11. Guess we'll have to wait till then. I too have no sound alerts. Bit of a blow when I have now upgraded. I'd like to add my voice to those who have stated they have no sounds in Entourage - after the first time they've been used, or after minimizing the program to the Dock. I would be nice if we were notified when a fix to this bug is posted ... Well, since I started this I might as well add another two cents. For anyone who reads the press releases and the blog by the dev team, you will not that the first patch for Office '08 is due out on the 11th or March or sometime very close to that. Details on which bugs are going to be fixed on this patch are not known, but I think it is a safe bet that since this is one of the most popular threads on the Entourage forum that it is in there. Be patient and just remember that a 1.0 release is never perfect and just be glad that this release has good smoothly unlike the Windows version or even Vista. (do not start threading on how wrong or right I am, it was just a point for thought.) for the record, I took the sound files from: Microsoft Office 2008/Office/EntourageCore.framework/Versions/12/Resources/ mailsent.wav newmail.wav nomail.wav welcome.wav goodbye.wav mailerror.wav reminder.wav and copied them to the "Entourage Sound Set" folder in username/documents/microsoft user data/Entourage Sound Sets and just left them as .wav files there and restarted Entourage and my sounds all work now. Copying the sounds to your current Microsoft User Data folder, from the resources folder does work. It would appear to me that the sounds break, after importing, and/or copying the Microsoft User Data file from an older version. > Copying the sounds to your current Microsoft User Data folder, from the > resources folder does work. Please provide "Dick and Jane" version of how your got the new mail sound to work. > It would appear to me that the sounds break, after importing, and/or copying > the Microsoft User Data file from an older version. You may be correct See my recent post 03.07.2008 about the no sound notification problem. I have done extensive testing on this. Entourage 2008 work in Tiger but not in Leopard. The sounds are WAVE sounds located in the core framework in the Resources folder. The are not the same sound codecs as in the 2004 or 2001. 2008 will not use your sound sets from 2004. They are the more popular WAVE audio files. If yo email me I can give you the direct folder hierarchy as to where the sound files are. I too rely on these sounds to notify me when email arrives. I have gone back to Entourage 2004 until Microsoft fixes this problem. On 3/7/08 12:38 AM, in article ee88e0c.130@webcrossing.caR9absDaxw, > I too rely on these sounds to notify me when email arrives. I have gone back > to Entourage 2004 until Microsoft fixes this problem. Even before the sound problem, I used custom sounds in rules. You can even create your own sounds or use computer voices to announce your mail. For example, you could have the AppleScript say ³Mail from Dad². Rule to Play Sound <http://www.entourage.mvps.org/rules/sounds.html> It makes using the default sound set so old school. Be creative and have some fun with sounds. SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> > See my recent post 03.07.2008 about the no sound notification problem. I have > done extensive testing on this. [quoted text clipped - 6 lines] > I too rely on these sounds to notify me when email arrives. I have gone back > to Entourage 2004 until Microsoft fixes this problem. I will just wait for the new update and hope MS addresses this issue. I did the new update and the sound problem is still there. For me the sounds are fixed after the update. That's on an intel and ppc mac. 10.5.2. Fix your permissions and restart. Just a thought. My sounds are back after installing the 12.0.1 update on MacBook Pro, 10.5.2. No fixing of permissions or restarting required! Sounds are now back on my Mac Pro (early 2008) with 10.5.2. Hey Guys, install update 12.0.1 and all your problems are solved <http://www.microsoft.com/mac/downloads.mspx> :smile: This will be my last post in the thread as the problem for me is fixed now with the 12.0.1 update. Though it didn't appear in my AutoUpdate daily check, the manual download and install took care of the sound problem. Thanks to all who helped each other on this post! >I just installed the update and my sounds are working great... finally. I just helped my friend do it and her's made the noises again too. After I went into preferences and made sure all the boxes i wanted were selected in the notification section, I did have to quit entourage and restart and then everything was groovy. Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > Anybody have any thoughts? > >I just installed the update and my sounds are working great... finally. I just helped my friend do it and her's made the noises again too. After I went into preferences and made sure all the boxes i wanted were selected in the notification section, I did have to quit entourage and restart and then everything was groovy. > > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > > > Anybody have any thoughts? did you apply the Office 2008 update to 12.0.1????? Update doesn't solve the problem for me. Sounds came back for a bit, but are gone again! Running OS 10.5.2 on a PowerPC iBook G4 if that info helps. Truly frustrating. I believe Office 2008 is a malicious virus masquerading as an application. May try to go back to Office X, but that's not easy... > > >I just installed the update and my sounds are working great... finally. I just helped my friend do it and her's made the noises again too. After I went into preferences and made sure all the boxes i wanted were selected in the notification section, I did have to quit entourage and restart and then everything was groovy. > > [quoted text clipped - 5 lines] > > did you apply the Office 2008 update to 12.0.1????? On 3/18/08 11:33 30AM, in article ee88e0c.141@webcrossing.caR9absDaxw, > Update doesn't solve the problem for me. > Sounds came back for a bit, but are gone again! > Running OS 10.5.2 on a PowerPC iBook G4 if that info helps. Check to see if "About Entourage" shows 12.0.1 or 12.0.0. It's possible your update was incomplete. It happened to me as well as many others. <http://blog.entourage.mvps.org/2008/03/entourage_still_states_1200.html> SignatureDiane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page <http://www.entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> It's 12.0.1 Sounds are gone. What a pain in the a$$. > On 3/18/08 11:33 30AM, in article ee88e0c.141@webcrossing.caR9absDaxw, > [quoted text clipped - 9 lines] > Entourage Help Page > Entourage Help Blog I just found the way to fix it. Go to the link below to download a sound set file and put in in your Microsoft User Data > Entourage Sound Sets. Before you put the file into this folder, drag any file out first (no file in this folder). Then run a test by go to Entourage > Preferences > Notification. Click on the sound icon to hear the sound. If you can hear the sound that means you got it right. If not try to quit the program and redo it one more time. Good Luck! <http://www.babgroupdesign.com/EntSoundSet.sitx> I downloaded the Sorapin sound set and nothing. Every try just makes it work for a little time. Then sounds are gone again. Could anyone post a working "Entourage Sound Set"? On 4/21/08 8:51 28AM, in article 1275edf3-4579-4f6b-b66f-ca9c6a8822a0@k10g2000prm.googlegroups.com, > Could anyone post a working "Entourage Sound Set"? Have you upgraded to 12.0.1? This fixed the problem. SignatureDiane I have a Powerbook Intel Core Duo running 10.5.2 and installed 12.0.1 to Entourage. The sounds came back immediately and worked fine everyday until a week ago for no apparent reason. I have tried all the above downloads and suggestions and tried to re install 12.0.1 but it won't re update as it already detects it is there. To uninstall the 12.0.1 update, MS Help suggests deleting MS Office and starting all over again. Anybody find a permanent fix yet? Many thanks - Tony - orlando, Fl The recently-released (May 14th) SP1 fixed this problem for me. Install it and give it a try. FYI - installing SP1 was easy but at first it appeared that the problem wasn't fixed. I rebooted just to see if would make a difference and when it came back up all the notification sounds were there so you may need to reboot after installing SP1 to fix this particular problem. Hope that works for you. Am I to believe that Microsoft does not know of this sound-set issue? They do frequent this forum. Why can't they make a statement or issue a patch/update is beyond me
a non-gazillion making software making behemoth. These companies make me sick. > Am I to believe that Microsoft does not know of this sound-set issue? They do > frequent this forum. Why can't they make a statement or issue a patch/update > is beyond me a non-gazillion making software making behemoth. These companies > make me sick. This was fixed in the update. Make sure you are updated to 12.1.0. SignatureDiane > Knock knock--Microsoft, are you out there? Next Entourage update should include a sound set converter. We will look away from this Vista thingy for a while if you do put in a soundset converter for Entourage. >> Knock knock--Microsoft, are you out there? Next Entourage update should >> include a sound set converter. We will look away from this Vista thingy for a >> while if you do put in a soundset converter for Entourage. First, please keep in mind that these newsgroups are peer-to-peer. There isn't much we can do. The best way is to send feedback to Microsoft . When working in Office, you can use the ³Send Feedback² option under the Help menu in all of the Office applications. SignatureDiane > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > > Anybody have any thoughts? ------------------------------ Try uninstalling and reinstalling. If that doesn't work, try calling Microsoft. > Just installed Office 2008 on a 10.5.1 MacBook Pro and working great. Only complaint is other than the opening "chime" all the other notification sounds no longer play. I have restarted, confirmed that the Entourage Sound Set file is still under my Microsoft User Data Folder, but nothing plays anymore. While this isn't a major issue, I am in another part of the office and I rely on the audible notification for new messages so I don't have to go back and check every few min. > > Anybody have any thoughts? Yes you must install the first update to 2008 that came out I think 3/11- it is version 12.01 The latest version 12.10 that came out about a week ago is giving my people problems. If you can find the first update that would be good. That will correct your sound problem. not sure if this will work for everyone or if it's even the case. there may be an issue with the audio set up that can be tweaked as discussed in the below article http://www.askdavetaylor.com/microsoft_entourage_sounds_no_longer_working.html This is not the fix for Entourage 2008. The sound problem was fixed in an update. SignatureDiane > not sure if this will work for everyone or if it's even the case. > > there may be an issue with the audio set up that can be tweaked as > discussed in the below article > > http://www.askdavetaylor.com/microsoft_entourage_sounds_no_longer_working.html THANK YOU FOR YOUR HELP :cool: > This is not the fix for Entourage 2008. The sound problem was fixed in an > update. [quoted text clipped - 10 lines] > > > > <http://www.askdavetaylor.com/microsoft_entourage_sounds_no_longer_working.html> I've just spent over half an hour installing the updates, hoping that the sound set would be in the updates. It was not. In the sound choice window, "default" is the only choice and it makes no sound. How hard could this be to fix? I depend on it. > I've just spent over half an hour installing the updates, hoping that the > sound set would be in the updates. It was not. In the sound choice window, > "default" is the only choice and it makes no sound. How hard could this be to > fix? I depend on it. Have you restarted? In System Preferences check to make sure your sound setting are correct. Believe me it was fixed. Before it every other post on this newsgroup was about the sound problem. SignatureDiane It appears the fix occurred with update 12.0.1 But in my case, when I first installed Office 2008, the update offered was a later one: 12.1.0. I recently updated with 12.1.1 but the sound problem persists. I wonder if updating 12.0.1 is critical to have this fixed. Maybe the later updates alone (12.1.0 and 12.1.1) do not address the sound issue? If this is the case, I may need to reinstall, grab 12.0.1 at Microsoft and only then move up to later updates. Any opinions? The 12.1.0 is a combo updater and included 12.0.1. Restarting and running Repair Permissions might fix the problem. Also running the latest Apple combo might help. You need to determine if the problem is your Identity, your User folder or the base system files. See this page for testing steps: <http://www.entourage.mvps.org/troubleshoot/basics.html> SignatureDiane > It appears the fix occurred with update 12.0.1 > [quoted text clipped - 10 lines] > > Any opinions? > Here's what I noticed. Launch Entourage 2008. Choose File > Preferences > Notifications. Click on the speaker icons. The sounds play fine. > [quoted text clipped - 5 lines] > > Definitely a bug in Entourage 2008. >> Definitely a bug in Entourage 2008. But the bug is on YOUR computer. Test in a new User. SignatureDiane "Daniela@officeformac.com" wrote: >> Definitely a bug in Entourage 2008. But the bug is on YOUR computer. Test in a new User. -- Diane Not just his, but mine also, and in multiple users. Sounds disappear after sleep or switching to another user and then switching back. On 1/16/08 4:09 PM, in article ee88e0c.4@webcrossing.caR9absDaxw, "Acehurd@officeformac.com" wrote: > Yes. I can receive all of my email accounts but the mail (new) does not > respond and give me a new window to compose in. The toolbar changes depending on what view you are in. If you are in Tasks for example, clicking on New gets you a new Task. -- Diane, Microsoft Mac MVP (MVPs are not Microsoft Employees) Entourage Help Page Entourage Help Blog I saw that as well. Then I discoverd that the toolbar can be set up for each view. For example, in the 'Compose' view, click on the Customize Toolbar in the View menu. Now drag onto your toolbar whatever you want for that view. |
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