Not able to view other users availablity data while sending a meeting request..is that by default?

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

Sany - 23 Jul 2007 20:35 GMT

Hi,

The client is Entourage 2004 and server is ex2k3. After adding the /
public to the public folder server option I am able to view my free/
busy information, but when I try to view others availablity it
displayed grey "no information". Is that by default, do I have change
some setting on exchange server.
If this option is available in entourage what are the steps I need to
take to enable it for my clients. If not why so?
Any help is greatly appriciated, thanks a lot

Reply to this Message

William Smith - 24 Jul 2007 03:19 GMT

> Hi,
>
[quoted text clipped - 6 lines]
> take to enable it for my clients. If not why so?
> Any help is greatly appriciated, thanks a lot

If you connect to your account using Outlook Web Access (OWA), create an
invitation and then view the free/busy information there, do you see the
information there? If not then the problem lies with your free/busy
server and not with Entourage.

Hope this helps!

Signature

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

Reply to this Message

Sany - 24 Jul 2007 17:51 GMT

On Jul 24, 7:19 am, William Smith <meckli...@REM0VETH1S.comcast.net>
wrote:

> > Hi,
>
[quoted text clipped - 20 lines]
> William M. Smith
> (Microsoft Interop MVP - Mac/Windows)

Availablity data is viewable in OWA. What are the configuration steps
needs to be in entourage to get it work. Any handy links u hav?
Thanks..

Reply to this Message

Jolly Roger - 24 Jul 2007 18:56 GMT

> On Jul 24, 7:19 am, William Smith <meckli...@REM0VETH1S.comcast.net>
> wrote:
[quoted text clipped - 14 lines]
> Availablity data is viewable in OWA. What are the configuration steps
> needs to be in entourage to get it work. Any handy links u hav?

Did you read William's question?

I'll restate William's question in different words:

1. Create a new event in your calendar in Entourage.
2. Invite a couple people to the event.
3. Click the Availability tab in the event window in Entourage.

Entourage should now show you the availability of all invited people.
See this picture:

<http://www.uwec.edu/help/Entourage/Images/dialog/sched-meet.gif>

Does this work for you?

Signature

Reply to this Message

Mickey Stevens - 25 Jul 2007 02:29 GMT

On 7/24/07 11:51 AM, in article
1185295870.325802.219330@w3g2000hsg.googlegroups.com, "Sany"
<bondindiasany@gmail.com> wrote:

> On Jul 24, 7:19 am, William Smith <meckli...@REM0VETH1S.comcast.net>
> wrote:
[quoted text clipped - 19 lines]
> needs to be in entourage to get it work. Any handy links u hav?
> Thanks..

Go to Tools > Accounts, and double-click to open your Exchange account.
Click the "Advanced" tab. Make sure that the information under "Public
folders settings" is correct, since that is the information that Entourage
uses to connect to the free/busy server. If the default settings aren't
working, try adding /public or /public/ to the end of the server entry.

Signature

Mickey Stevens (Microsoft MVP for Office:mac)
Office & Mac Resources: <http://home.earthlink.net/~mickey.stevens/>

Reply to this Message

William Smith - 25 Jul 2007 02:35 GMT

> On Jul 24, 7:19 am, William Smith <meckli...@REM0VETH1S.comcast.net>
> wrote:
[quoted text clipped - 11 lines]
>> information there? If not then the problem lies with your free/busy
>> server and not with Entourage.

> Availablity data is viewable in OWA. What are the configuration steps
> needs to be in entourage to get it work. Any handy links u hav?

I can point you to this
<http://entourage.mvps.org/exchange/exchangeatwork.html> but I think
you're already that far.

What happens if you create a new identity (Entourage --> Switch
Identity...) and set up your Exchange account again? Does the
information still not appear? If not, then something is wrong on the
server side.

If you have access to a Windows machine with Outlook and you can connect
to your account, hold the Control key as you also right-click the
Outlook icon near the clock in the System Tray and select the item from
the contextual menu to check the status of your servers. You should see
the correct name of your public folders server there. Is it the same? If
not then try that address.

Hope this helps!

Signature

bill

William M. Smith
(Microsoft Interop MVP - Mac/Windows)

Reply to this Message

Sany - 31 Jul 2007 19:59 GMT

On Jul 25, 6:35 am, William Smith <meckli...@REM0VETH1S.comcast.net>
wrote:

> > On Jul 24, 7:19 am, William Smith <meckli...@REM0VETH1S.comcast.net>
> > wrote:
[quoted text clipped - 40 lines]
>
> - Show quoted text -

Sorry for the late reply, I was on vacation...

I am a exchange server admin and havent used entourage really,
Information I collected from the user affected:

1) user is able to use OWA without any issues
2) In our network, users have multiple SMTP address, User is able to
see other users availablity by using his @XX.com, but not with
@XXZZ.com for the same user.
3) user is not able to view public folders using entourage.

Check out this image
http://s202.photobucket.com/albums/aa234/bondindiasany/?action=view&current=ento.png

Any Ideas? thanks

Reply to this Message

Mac Forum / Applications / Entourage / July 2007

Not able to view other users availablity data while sending a meeting request..is that by default?